Mitchell Thomas Harrison

**** *** ****** *.

St Petersburg, FL 33713

Home: 727-***-****

Cell: 205-***-****

Email: xtn4ck@r.postjobfree.com

To obtain a challenging career with a progressive organization which will utilize my skills, abilities, organized team-building, strong leadership and experience in training, implementation, project management, management and support. With over 15 years of training, implementation, project management, and account support. I am energetic professional with exceptional analytical experience and dedicated to achieving profitability and delivering outstanding customer service. I would like to implement my innovative ideas, progressive experience, skills and creativity for accomplishing the goals and needs of an organization.

Experience

Summary

• Over 12 plus years experience training Practice Management software (PM) -, Over 7 plus years experience training Electronic Medical Records (EMR)

• Industry, Professional HCFA and Institutional UB92/04 Claims, ICD-9, CPT, and HCPCS coding Knowledge of Unix and Windows-based solutions (ProMed /Wisdom /Intuition PM/Intuition EMR). Knowledge of Medical terminology

• Dynamic leader and team builder, strategic thinker and decision-maker consistently motivating others toward success,

• Skilled in resolving customer service issues , finding “Win Win” solutions, goal and detail oriented, Strong analytical skills.

• Unique combination of expertise in medical industry, training, sales, and A/R of medical practices

• Clinical background and experience

BayCare Health Systems 3/2010 – 8/2010 – Clearwater, FL

Training Team Lead

• Implementation of EMR product, Management of Team Members, Manager of Lighthouse, Training of EMR (PowerChart, FirstNet), Management of daily Schedule.

Cerner Corporation (Previously “Salcris Systems”, “Reynolds & Reynolds”, “InfoCure,” “VitalWorks”) 3/1995 - 12/2008

Birmingham, AL

Trainer/Implementation (“Solution Architect”) (10 years)

• Conducted highly-effective training to internal and external clients on Practice Management and Electronic Medical Records solutions through classroom (up to 100 attendees), Web-Ex, phone training and “Ask the Expert”. Delivered Train-the-Trainer

• Created templates for and with physicians in EMR. Multiple specialties. Internal Medicine, Surgery, Oncology, General Practice, etc.

• Created and assisted physicians, nurses and end users to expand the clinical content used in comprehensive disease management

• Design and assist with producing educational outlines and written educational materials for training all clinical and non-clinical staff; focusing on topics such as achieving standards of care;

• Provide the clinical content and assist in the development of technical specifications to support clinical and non-clinical staff

• Trained the solution to new/existing employees( internal salespeople, new/existing trainers, support representatives), external clients on practice management and electronic medical records solutions software

• Knowledge expert, Senior Trainer responsible for providing support to new trainers and clients through mentoring, observation, and feedback,

• Coordinated, managed and maintained successful User Groups, Y2K and HIPPAA seminars for internal and external clients

• Sole designated trainer for the company’s largest and escalated accounts

• Formulated training plans and outlines for internal and external usage. Performed training needs assessments and applying instructional design knowledge to determine most effective training methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops, Documentation (Easy Steps, How to’s)

• Demonstrated ability to develop lasting relationships with client/employee personnel that foster client/employee ties, Confer with clients to gain knowledge of specific needs

• Served as the primary point of contact for recently trained clients, until they transitioned to the support team

• Resolved and/or escalated issues in a timely manner - understand how to communicate difficult/sensitive information tactfully.

• Identified opportunities for improvement and made constructive suggestions for change, managed the process of innovative change effectively. Managed day-to-day client interaction, set and managed client expectations.

• Communicated effectively with clients to identify needs and evaluated alternative business solutions, continually seek opportunities to increase customer satisfaction and deepen client relationships. .

• Provided consultation or lead the transfer of knowledge, taught solutions of instructional design, training development, educational standards or tools to the implementation team.

• Maintained and managed the client Command Call Center

Training / Implementation and Project Manager (“Domain Leader”) (2 years)

• Led implementation of new client solutions with PowerWorks Specialty PM (PWSPM) and PowerWorks EMR PWSEMR)

• Served as an escalation point for implementation issues/questions both within the department and throughout the company..

• Coordinate and performed the full cycle of a client implementation ensuring complete utilization of modules involved

• Work directly with clients to understand their business needs and translate those business needs into a set of systematic specifications for development

• Managed multiple implementation customers simultaneously by providing, account management, software and technical support

• Effectively applied methodology and enforced project standards. .

• Served as primary contact for new and existing Solution Delivery Consultants, training and support

• Facilitated team and client meetings effectively

• Provided periodic project updates to the clients/customers and the project team via conference calls and project plans. Accurate and timely performance of project deliverables.

• Received “Star Excellence Award” multiple times

Corporate Trainer (2 years)

• Qualified corporate sales trainer proficient in assisting in successful Healthcare/software/technology industry corporate training programs for client and employee

• Prepared, scheduled and performed training of new hires. Offered on-going training to existing employees including practice workflow, Insurance processing, Patient collections processing, transaction processing, sales techniques,

• Successfully trained 200 internal staff in practice management and electronic medical records software.

• Subject Matter Expert, Delivered training, designed and trained courses, internal and external clients, lead team of trainers

• Designed, developed and delivered curriculum courses for internal/external customers

• Formulate teaching outline and help determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops, quick steps and easy steps

• Analyze the results of training program and workshops by implementing tracking mechanisms

• Served as certification and primary training consultant - internal sales, support, training and all end users (demos and exams)

• Participated in trade shows, territory meetings, special events, territory activities, and seminars.

Healthcare Management Associates, Birmingham, AL 10/1994 – 3/1995

Accounts Receivable Manager / Information Specialist

• Management of office cleanliness; keeping track of expensive, generating inventory, billing, and accounting records; and providing education material to patients

• Managed up 10 employees in the Billing department, Trained over 150 new associates and physicians in practice management and Medical Records solution,

• Responsible for A/R for 4 general practice clinics, submit and track insurance claims and assure reimbursement for providers

• Knowledge of medical terminology and ICD-9 and CPT, assist physicians with reports, and documentation

• Responsible for handling and supervising the daily workflow of office

• Provided assistance in activities related to taking proper care of patients, hiring and training of new administrative staff

Cado Systems of Central Alabama/ICS of Alabama, Birmingham, AL 3/1992 – 10/1994

Customer Service Representative/Trainer

• Worked with new customers in the development of new accounts and the implementation of new systems.

• Provided successful on-site end-user training and customer support, hardware and software throughout Southeast

• communicated directly with customers on the telephone and/or in writing, installed software updates

• Generated repeat business through successful client follow-up.

Blue Cross & Blue Shield of Alabama, Birmingham, AL 6/1988 – 3/1992

Case Examiner (2.5 years) Medical Claims Data Entry (2.5 years)

• Conducted audits and checked the quality control.

• Provided efficient and reliable customer services, maintained good relation with the providers and associates.

• Created documentation for Blue Cross (institutional claims) Utilized the Corp Computer system.

• Adjustments, payment and adjudications of the claims, calculate the payment for Mental Nervous claims per contracts

• Self Motivated, qualified professionally with vast experience in data entry, Date Entry of Professional and Institutional claims

Education and Credentials

HIPPA Certification

Computer skills include MS Office Suite (Word, Outlook, Excel, PowerPoint, and Access),

PeopleSoft, SQL, ProMed, Wisdom, Intuition PM, Specialty PM, Specialty EMR, PowerWorks EMR,

MediNotes Medical Records Solution, Cerner PowerChart, Windows and UNIX, IBM Registers

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