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Customer Service Human Resources

Tracy, California, 95376, United States
May 29, 2012
Contact Info:


Working together is progress, Staying together is success

** ********* ***** *****, ** 95376 • • 760.***.****


Highly personable Customer Service Professional with over eight years of experience in customer service, safety inspections, sales processing, and purchasing.

• Talent for identifying customer needs and presenting appropriate company product and service salutations.

• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

• Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings.

• Expertise in resolving escalated customer service issues.

• Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).


FENCEWORKS INC. – Oceanside, California

Customer Service / Human Resources Assistant (2002 to 2008)

• Served 162 employees in the Oceanside and Menifee branches by updating records

• Trained in I-9 compliance in compliance to Immigration laws, gathered, analyzed and ordered supplies from various venders in order to supply proper tools for employees.

• Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures

• Collaborated with salesmen and supervisors to create strategic plans to enhance customer satisfaction and Developed safety procedures for factory employees.

• Increased employee knowledge by assisting with development and implementation of product-awareness program and conducting safety meetings for the field and plant workers

• Worked with field supervisors to ensure safety and quality of work at job sites

• Handled customer concerns over the phone and set up appointments to gain customer satisfaction.

• Speak Fluent Spanish

Universal Protection of San Francisco, California

Supervisor of Security (2008 to March of 2012)

• Responsible in receiving information and analyzing to consider appropriate responses.

• Responding to Safety Emergencies of all types in order to maintain a safe environment.

• I provide Motivation and Leadership in order to keep congruency and achieve productivity.

• Scheduling work assignments and shifts.

• Documenting and examining reports sent to Management.

Education and Training

Graduate of Tranquility High School

Two years of construction school, Fresno City College

AFC Conflict Management Class