Human Resources Manager

Collie W. Harper

**** ******* ***** *.*. / Snellville, Georgia 30039 / 678-***-**** / ********@*****.***

SUMMARY:

I offer a Bachelor Degree in Human Resources along with over eleven years of experience working in increasingly responsible Human Resources roles in food manufacturing, distribution, and retail environments. Through my progression, I have successfully served as a strategic business partner responsible for supporting and providing hands-on support with workforce planning & recruiting, benefits, associate relations, talent development & succession planning, satisfaction & engagement initiatives, performance management, and safety.

EMPLOYMENT HISTORY:

The Home Depot 9/2011– Present World’s largest home improvement specialty retailer operating 2,200 stores with retail sales of $77.3 billion and over 300,000 associates worldwide.

Associate Advice & Counsel Manager, Smyrna, GA

The Associate Advice and Counsel Group is a centralized human resources function that services the associate relations needs of the management and hourly store associates by providing solutions for a broad range of associate relations issues through a centralized service delivery model.

Successfully handle over 60 cases per week to include manager and associate assist calls, awarelines, staff actions, and overflow case assignments while maintaining a case quality rating score of 95% and a first touch resolution rate of 60%.

Provide guidance and counseling to managers and associates on a wide range of associate relations topics to include: performance management, compensation, terminations, interpretation of HR policies, management practices, allegations of sexual harassment, allegations of discrimination and conflict resolution.

Provide guidance and recommendations on issues of employment law including FMLA, ADA, Wage & Hour, and state-specific laws.

Process improvement team liaison responsible for reviewing and updating SOPs, maintaining and updating processes, and creating alignment tools to ensure consistency.

Toys “R” Us Distribution Center 1/2011 – 9/2011

Merchandise supplier for 158 southeastern Toys “R” Us and Baby’s “R” Us retail stores.

Human Resources Manager, McDonough, GA

Strategic business partner responsible for supporting and providing hands-on support with workforce planning, recruiting, associate relations, associate development, satisfaction & engagement initiatives and performance appraisal/planning for 300 non-union team members.

Worked closely with the GM and Operations Managers to plan and execute staffing initiatives correlating with seasonal demands and business fluctuations.

Facilitated succession planning, talent management (IDP/ITA,) and career tracking initiatives & programs.

Analyzed TNS satisfaction/engagement survey results to establish strengths, opportunities, and action plans to maintain and improve overall and departmental specific scores.

Managed the Performance Review process, ensuring timeliness, consistency and rating/compensation distribution in accordance to established standards.

Advised and guided center leaders on the proper use and interpretation of company rules, policies, and procedures serving as primary contact for investigating, addressing, and resolving associate relations issues.

Providing support and guidance in the establishment and enforcement of performance expectations (PRIDE, Quality Errors, & Reliability).

CSM Bakery Products (Formerly H.C. Brill) 6/2004 – 1/2011

A leading manufacturer of baked goods (ready-to-use icings, frozen cookie dough, brownie batters, cake batters, muffin batters, icing bases, ready-to-use fillings, donut icings, and glazes).

Human Resources Manager, Tucker, GA

Managed and executed strategic human resources initiatives to include: labor allocations, recruitment, employee relations, talent management, succession planning, training & development, and safety.

Provided guidance and support to ensure fairness, consistency and successful resolutions for employee relations issues.

Developed operating budget for the Human Resources functions and ensure that all functions operate within appropriated amounts.

Provided direction to staff engaged in developing, recruiting, and selecting talents to stabilize workforce and create a competitive edge.

Formulated & update company policies, procedures, and benefits based on industry and marketplace research.

Managed the performance review, talent management, and salary administration processes for salaried exempt and non-exempt employees.

Established and promote employee incentive and bonus programs that tie into company objectives, KPI’s, and increase plant performance.

Supervised ADP HRIS system maintenance for over 200 employees including hourly, exempt & non-exempt level employees.

Supervised and support new hire orientation, in-processing, and benefit administration.

Created and administered safety, health, and environmental programs to minimize risk and lower worker’s compensation cost.

Owner and driver of plant engagement/satisfaction initiatives and organized and planed employee activities and special events.

Key Accomplishments:

Achieved a 70% ranking for employee satisfaction and engagement.

Reduced worker compensation cost by $400,000 and maintained a 70% reduction in the total number of recordable accidents within a year of hire date.

British Retail Consortium (BRC) Certification 2010 / Becoming a “Best Place to Work” (Designation goal 2010) / JIPM Total Productive Maintenance Level I Award Recipients 2008.

Schwan’s Bakery Inc. (Formerly Edwards Baking Co.) 10/2001 – 6/2004

Manufacturer of baked goods (pre-baked pies, cream pies, individually packaged, and pie slices).

Employee Relations Generalist, Atlanta, GA

Coordinated exempt/nonexempt recruitment efforts & handled all new-hire in-processing.

Administered benefits for 400 employees including health, 401(k), FMLA, and disability.

Oversaw the performance evaluation process and handled salary increase processing for exempt/non-exempt plant personnel.

Provided support and assistance in resolving employee relation issues.

Maintained payroll, benefits, reporting structure, time management, and employee data in SAP HRIS information system.

Developed and maintained safety programs: workers compensation, OSHA 300 log, accident investigation/review, quarterly safety incentive, etc.

Organized and conducted safety training modules for leadership team (train-the-trainer).

Assisted managers with the development of job descriptions and JSA completion.

Reviewed all terminations to ensure that they are handled properly. Process paperwork for terminated employees (i.e., COBRA, ESA 800’s).

Coordinated event planning: health/benefits fair, holiday luncheons, summer picnics, etc.

Key Accomplishments:

Reduced recruitment cost through utilization of internal recruitment efforts & web based resources.

Successfully integrated employee online benefit administration to streamline processes and reduce administrative responsibilities.

EDUCATION:

Bachelor of Business Administration in Human Resources Management, Georgia Southwestern State University, Americus, Georgia.

Computer Skills & System Knowledge:

Windows Operating Systems, Microsoft Office Applications, MS Access, Word, Excel, PowerPoint, PeopleSoft, ADP/Enterprise, SAP, CYBORG HRIS systems, Taleo, Integrilink, QueWeb, AIMS, E-time & Kronos Time Management Systems.

*Reference available upon request *Willing to travel

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