Nicole, M, Bash ***** Elmhurst Ct Utica Mi, ***** 419-***-**** xrl71s@r.postjobfree.com

Objective:

Highly enthusiastic Customer Service worker looking for a position where my experience and extensive experience will be further developed and utilized.

Education: Human Services Associate degree (North Central State College) Winter 2010 Deans List

Internships:

Volunteers of America (Correctional Residential Treatment Center)- September 2010-December 2010 (300 hrs) Assisted employment coordinator is helping clients obtain employment. Also assisted substance abuse counselors in facilitating classes and doing drug and alcohol assessments. Assisted case managers in helping clients with their needs (leave passes, medicine, individual program plans).

Ocie Hill June 2010-August 2010(140 Hrs) Facilitated positive and pro-social summer activities for children ages 5-15. Did Peer mediation and was a mentor/tutor.

Volunteers of America(Correctional Residential Treatment Center) - April 2010- June 2010 (70 hrs)

Assisted case managers in their daily duties (holding case session with clients, going to weekly meetings with staff and communicating with their Parole Officers).

Job and Family Services (Children Services) January 2010-April 2010 (70 Hrs)

Assisted child welfare workers in investigating, opening, and closing child welfare cases. Also attended court hearings and family team meetings. Assisted child support workers in establishment and child support hearings. Assisted income case workers in helping clients apply for food stamps, cash, or medical assistance.

Employment History

Job and Family Services(Bucyrus ,Ohio) January 2010-May 2010 419-***-**** Secretary/Assistant

Assisted in answering phones and scheduling appointment for director of Job and Family Services. Also help assist in monthly paperwork.

Alltel Communication Call Center

March 2008- Aug 2008

Toledo Ohio, 43614

Customer Service Rep

Worked at an in-bound call center. Helped assist customers with their daily questions regarding cell phone bills and wireless service. Also explained product features and benefits to customers. Also purchased/shipped items to customers.

Lady Foot Locker

April 2006-January 2008

Toledo Ohio, 43614

419-***-****

Cashier/CSR(Customer Service Rep)

Promote and support the Lady Footlocker Brand through professional selling. Also explained product features and benefits to customers. Responsible for counting down the drawers and making nightly deposit.

References upon Request