MVukas Resume

Milan G. Vukas

**** ******* ***, ***. # *** Mclean, VA 22102

Phone: 412-***-****

Email: *******@*****.***

Professional Experience:

Ajilon Consulting

Sprint Nextel – Reston, VA October 2006 – Present

Senior Data / Operational Analyst

• Manages Network Services team lead in their revenue recovery project.

• Review over 10,000 customer billing open records and captures over $15 million of missing revenue.

• Reduces all MNS outstanding open orders before 2007 by 100%.

• Reduces all current MNS outstanding orders in 2007 by 70%.

• Analyzes all AIMNET & MNS billing orders.

• Reviews and completes all orders within the Sprint MNS guidelines.

• Documents and compiles all pertinent information to distribute weekly to account managers for reference.

• Researches and updates all billing orders and working spreadsheets to be reviewed weekly by management.

• Proficient with all of Sprint's internal databases and systems of record in reviewing and updating open orders.

• Communicated issues and status to senior management, other impacted project managers and team members.

• Continues to keep current MNS open orders under the MNS jeopardy levels which are published monthly.

• Develops and executes revenue recovery projects which involved leading all aspects for the MNS team from creation of working data, MNS liaison for outstanding questions, all reporting, and necessary follow up.

• Built and maintains multiple working data spreadsheets for all team members to follow.

• Assists in the data migration of new customers back to the Sprint database as the MNS lead in the data gathering, building bulk load spreadsheets, file accuracy, and progress reports.

• Found cost saving software to facilitate quick file data comparisons and to save man hours.

• Ability to work with little supervision but also as a part of a team.

• Built and maintains strong relationships with team members, project teams, and business areas.

Ajilon Consulting

Freddie Mac – Mclean, VA June 2005 – August 2006

Senior Business Analyst / Tester

• Participated in the implementation of systems for new products and processes.

• Engaged in data modeling and research alternatives for the development of business requirements.

• Analyzed business needs and requirements for proposed new business products and processes.

• Helped with conflict resolution and facilitated decision-making.

• Meet all necessary project plans and deadlines for all business requirements and testing.

• Researched processes to compose/write business requirements for multiple reconciliations.

• Identified business requirements specific to a business product/process and translate the business application's needs into systems requirements

• Prepared detailed system and unit test cases that adequately represent the business application's needs.

• Wrote and tested all SIT and UAT test cases for multiple reconciliations. Facilitated and tracked defects so that each test script would pass with 100% success.

• Developed and maintained information in documentation related to business requirements, solution design and testing for multiple reconciliations.

• Trained and worked with full time employees on the Checkfree Frontier Reconciliation tool.

• Identified and resolved procedural and process problems with applicable business areas.

• Escalated issues as necessary to facilitate resolution.

• Communicated with and coordinated efforts among various team members.

• Maintained professional working relationships with all team leads, project teams, testers and management.

Ajilon Consulting

Staff Manager Program

• Managed day-to-day activities of a team of 12 - 15 technical consultants including, managing time sheets, completing semi-annual reviews, executing one-on-one sessions, managing personnel issues and acting as a liaison between the customer and Ajilon’s corporate office.

• Researched and presented consulting revenue opportunities for new business.

• Held monthly team building lunches to build overall team morale as well as team training sessions based on consultants expertise.

• Accountable to providing 24 hour feedback for any and all outstanding consultant issues.

• Received two awards for positive client feedback, one each for Freddie Mac & Sprint / Nextel.

Bank of New York at Mellon (Mellon Financial)

Pittsburgh, PA April 2000 – June 2005

Supervisor / Service Delivery Representative III

• Provided professional support to clients and investment managers through timely and accurate trade settlements and full investment of cash balances while maintaining and strengthening account relationships and minimizing risk, as well as maximizing profitability.

• Managed the opening and closing of all new and existing managed accounts.

• Analysis of daily reconciliation’s to review the daily positions, bookkeeping, and cash flow reports.

• Identified and resolved daily positions, and cash break out of balances.

• 100% reconciliation with 13 money managers and over 1,000 managed accounts.

• Maintained professional working relationships with money managers from many fortune 500 companies within the United States & Puerto Rico.

• Managed and reviewed all reconciliation teams’ duties and daily checklists.

• Supervised group of 5 for the reconciliation of Managed Accounts.

• Trained employees on the Checkfree APL system, and the AWD tracking system.

• Worked with management to develop, report, and create new working procedures.

• Participated in weekly management meeting with the GSS services team.

• 100% attendance

• Proficient with the CheckFree / APL reconciliation system.

American Serbian Club of Pittsburgh

Pittsburgh, PA January 2002 – December 2005

Bar Manager / Stewart

• Assisted in the planning and execution of current and potential new rental opportunities.

• Worked closely with the President and other board members to establish positive cash flows.

• Responsible for event planning, promotions, marketing, and operating budget.

• Managed the inventory for all bar supplies and supporting documentation that followed.

• Assigned tasks to develop new ideas, fund raisers, and other additional means to generate income.

• Coordinated the yearly golf outing in all aspects to make the event successful.

• Increased bar & event revenue, total number of rentals and Christmas Parties each of my three years.

• Elected to the board of directors prior to becoming Business Manager.

Internship Experience:

Herron Recreation & Fitness

California, PA August 1998 – December 1999

Graduate Assistant – Intramural Director

• Planned and assisted in all extra curricular activities the University offered.

• Developed and organized all events for each semester.

• Responsible for coordinating all sports with planning, promotions, marketing and hiring and training of student workers.

• Assisted the Director of Recreational Services to establish departmental goals.

• Participated in weekly management meetings to provide status reports.

• Extensive use of computer skills; Microsoft Word, Excel, Spreadsheets, Statistics, etc.

JC Penny

West Mifflin, PA May 1997 – December 2003

Management Internship / Part-Time Sales Associate

• Participated in 10-weeks of management experience in a fast paced environment.

• Experienced dynamic training, hands-on participation, decision-making, as well as, being exposed to all areas of retail.

• Trained in sales, customer service, merchandising, leadership, and managing day-to-day operations.

• Upon the completion of the internship, received a job offer.

• Worked as a part-time sales associate as I completed my MBA.

EDUCATION

• Masters of Science, Business Administration, GPA 3.38

California University-Pennsylvania, Dec. 1999

• Bachelor of Science, Administration and Management, GPA 3.41

California University-Pennsylvania May 1998

Cum Laude Graduate

California University of PA Football Team

COMPUTER SKILLS

• Microsoft Office: Word, Excel, Power Point

• Checkfree APL

• Checkfree Frontier Recon Plus

• Rational Test Manager, Doors, Clear Quest

HONORS AND AWARDS

• Baldwin High School Karpa Award (Outstanding athletic & academic achievement).

• Captain of Varsity football team.

• California University of PA Dean’s list.

• Two-Time PSAC Scholar athlete award.

• Honors Convocation invitee.

• Two-time Mellon GSS premier team achievement award.

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