Uniquca Franks

Mableton Georgia

770-***-****

xqjkhq@r.postjobfree.com

Profile:

I am Fully committed to providing the highest possible standards of customer service. I am a Team Player with a proven ability to train supervise motivate and evaluate Customer Service Representatives. I am People oriented; I enjoy working directly with customers and the general public. I am a Self-starter I can be depended on to complete a task under minimal supervision. I Understand and appreciate the importance of a job well done.

Experience:

2009-2010 Interactive Marketing Institute Atlanta GA.

Education Advisor/ Call Center

Make outbound follow up calls to provide up to date knowledge of Campus and online Colleges to prospect Ensure qualitative and quantitative objectives are achieved Maintaining a high level of customer service at all times with an professional interaction with both customers and fellow employees .

2009-2010 KIP Financial Kennesaw GA.

P.T. Administrative Assistant/ Tax Preparer

Answer phones greet and assist clients enter tax information onto ATX 2009 and Tax Wise Software e-mail and fax documents.

2006-2009 Actec Systems Inc. Marietta GA

Customer Service Agent/Call Center

Customer Service for 24 hour Claim Reporting In-bound Call Center Center Receiving and Recording claims for Workers Compensation Disability Automobile General Liability Property Loss Disaster and Custom Loss Reports.

2004-2006 ABC Distributors Lancaster SC

Office Manager

Manage 20+ employees In a Kirby Vacuum Cleaner Sales and Service Center. Duties included: Inventory payroll paying taxes keeping inspections and licenses updated. Batch out credit card machine make daily bank deposits. Spoke in front of 50-80 associates while holding motivational morning meeting to enforce good character and a positive attitude.

2001-2004 Absolute Collection Agency Charleston SC

Medicaid Billing

Billed claims daily from claim error report. Updated patient information as needed. Handled patient complaints Reviewed Medicaid denials and made corrections.

1998-2001 Cary s Women Center Charleston SC

Front Desk/ Floater

Maintained close and personal contact with patients. Registration/checking in and out all patients. Scheduled appointments. Answered Switchboard. Posted charges filed and created charts. Other general office duties .I was cross trained in Referral Coordinator Scheduled patients for appointments with specialist. Verified coverage of insurance with various insurance companies. Assisted patients in selecting payment arrangements that were suitable for their circumstances.

Knowledge and Skills:

Knowledge of Medical terminology Insurance reimbursements procedures HCPCS ICD9CM A/P and A/R FDCPA and HIPAA Laws Trained in Phlebotomy EKG and injections. Familiar with internet Microsoft Access Peachtree Accounting Microsoft Outlook MSWord Excel Power Point Medic Medical program Health pro BCBS and other software. Attended Get Motivated Business Seminar 2004 featuring Zig Ziglar.

Education:

Barber-Scotia College Concord NC

Business Management Attended in 1993-1995

Trident Technical College Charleston SC

Basic Medical Billing and Coding Certificate 2000

References: Available upon request.