}Danielle L. Kennebeck

**** *. ****** **. **** **2

Scottsdale, AZ 85257

Phone: 815-***-****

E-mail: xq6kqw@r.postjobfree.com

Objectives

To obtain a position as a Front Desk Agent using my customer service and people skills to the highest extent, also looking for a position with the opportunity to advance within the company

Experience

Cleaning Assistant (May 2008- March 2011)

Cleaning Service (N. Church St. McHenry, IL 60051)

- Basic residential and small business cleaning

- Experience in business management and customer service

Bank Teller/ Customer Service (August 2006 – February 2007)

State Bank of the Lakes (1906 Holian Dr. Spring Grove, IL 60081)

- First point of contact for all bank customers, greeted with warm and friendly attitude

- Worked in teller department dealing with 50-80 customers per day

- In charge of deposits and check cashing, cash handling, payment of loans, and safe deposit rental and access.

- Experience with issuing of travelers checks, bonds, and money orders

- Proficient in customer service techniques in the office, on the phone, and through email or written correspondence

- Copy and fax, answering phones

- Opening/ Closing and securing of building

Cashier/Customer Service Clerk (August 2003 – January 2005)

Meijer Inc. (2253 N. Richmond Rd. McHenry, IL 60050)

- Worked in Customer Service / Cashier department dealing with 80-100 customers per day

- Responsible for cash handling, checking and bagging of items, computer work, and cleanliness of work space

- In charge of customer relations such as answering phones and handling in- store issues

Skills

Proficient in Customer Service field from two plus years in the retail and service industries

Warm, friendly, and professional demeanor when dealing with customers

Ability to learn new tasks and master them in a short period of time

Willingness to accept entry level position and advance within the company structure

Proficient in the use of Microsoft Word, Outlook, PowerPoint, and Excel

Basic knowledge of the Spanish language

Education

1999- 2003 Johnsburg High School Johnsburg, IL 60050

High School Diploma

Some College credit (with plans to re-enroll)