Customer Service High School

Nicholas Pitts

** ********* ******, ******, ** 02169

(Home) 617-***-**** ********.*****@****.***

SKILLS

. Exceptional listener and communicator who effectively conveys

information verbally and in writing

. Computer-literate performer with extensive software proficiency

covering wide variety of applications including Excel, Power Point,

Word, Outlook, and Access. 7 years' experience in computer repair and

troubleshooting. Able to type at an average of 70 words per minute.

. Flexible team player who thrives in environments that require

prioritization and juggling multiple concurrent projects

. Leadership experience in Air Force Junior Reserve Officer Training

Corps program.

. Quick learner and exceptional ability to adapt to the situation at

hand

. Great work ethic, friendly to others and always willing to help

. Cashier experience, POS (Point Of Sale) systems

. Answers telephones

. Organizational skills

. Customer service experience

. Audit pricing experience

. Headset/Radio communications

. General Labor: Lifting, cleaning, organizing, measuring, framing,

leveling, fence building, dry walling/sheet rock installation,

digging, planting, laying out mulch, stocking shelves, and installing

retaining walls.

Education

Quincy High School, Quincy, MA 02169

GPA: 3.0

. High School Diploma

. Air Force Junior Reserve Officer Training Corps Certificate of

Completion (4 years)

Employment History

West Marine

Braintree, MA 02184

04/04/2012 - 08/21/2012

Cashier - Stock Associate

. Acknowledge and greet all customers that are within a close radius or

ten seconds of arriving where the associate is working

. Answer customer questions and make product recommendations when

appropriate

. Listen to the customer to determine their needs and wants

. Treat customers and associates better than they expect

. Achieve excellent customer service. Correctly handle all register

transactions.

. Suggest usage of West Marine promotional programs and services with

each applicable sale

. Actively participate in all programs and procedures that can drive

sales.

. Answer the telephone within three rings

. Work with the store/general manager to resolve customer complaints and

concerns in a timely manner

. Work with associates to achieve store's sales plan

. Ensure the store is neat, clean, and organized throughout each

business day

. Work with fellow associates to maintain that Asset Protection

standards are met at all times

. Acknowledge by signature that the weekly "Store Bulletin" has been

read.

. Participate in store opening and closing duties

. Have the ability to wear and communicate through a headset

. Work with associates to achieve a high "Matinee Review" score through

excellent customer service, product knowledge, and follow through.

. Perform related duties as required

United States Naval Shipbuilding Museum

Quincy, MA 02169

11/01/2008 - 04/25/2010

Overnight Security Director - Volunteer Position

To ensure the successful completion of the USS Salem Overnight Program by

leading a team of volunteers to do the following...

. Solve any problems that guests may have during their stay at the

USNSM, and to bring flexible service to all overnight guests

. Load guests onto the USS Salem in a timely, organized manner

. Bring guests on a guided tour of the USS Salem's first and second

decks

. Teach classes, including Cold Water Survival, Hoisting, First Aid,

Firefighting, Finger Printing, Emergency Preparation, and instructions

on the Neil Robertson Stretcher

. To clean the USS Salem of all trash and debris

. Supervisor for the 3:00am-5:00am Fire Watch Patrol

. In charge of guest accountability during emergencies

. To assist as needed for any medical emergency

. Porter - Cleaning the USS Salem's heavy usage areas to ensure quality

experiences

. General Labor: Lifting, moving, placing, organizing, engineering,

selling in-ship store items, planting, hanging curtains, spreading

mulch

. Cashier

References available on request

Contact this candidate