Customer Service High School
Resume:
Theopolus Rhodes
**** ****** ***** **. ***. *** Garland, Texas 75043
xm3yjk@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Skill Name Skill Level
Office Work/Clerk Expert
Customer Service Expert
Call Center Service Operations Expert
Complaint Handling/Dispute Resolutions Expert
Sales Lead Generation Expert
Data Entry/ Record Management Expert
Multiline Phone Use Expert
MS Word, Excel, Access Expert
Tying WPM 45 Expert
Warehousing Expert
Construction Expert
Law Enforcement/Security Expert
Work Experience
CVS Pharmacy
Position: Photo Lab/Stock/Customer Service Specialist,
Location: 8686 Ferguson Rd. Dallas, Texas 75228
2/2008- 03/2009
Brief Description: Customer Service; process phone transactions; assist customers with their questions, problems and complaints in person and via phone; greet customers; handle all customer relations issues in accordance with company policy, promote a positive shopping experience for all customers; operate a cash register including cash transactions, checks, charges, rainchecks; price merchandise, stock shelves and supplies; assist in maintaining all front store departments including check-out area and overall store cleanliness; process photofinishing orders.
FedEx
Location: 2903 Sprankle Ave Memphis, Tennessee 38118
Position:Package Handler
09/2007-12/2007
Brief Description: The job of "package handler" is physical in nature and consists primarily of loading or unloading small packages. Work assignments can include lifting, carrying, pushing and pulling packages up to 100 pounds in weight, and up to 150 pounds with a helper in a standing position. All package handling is done manually, without the use of fork trucks, pallet jacks or other mechanized equipment. "Hand-to-surface" methods are mandatory.
Dawson State Jail
Position: Correctional Officer
3/2009- 1/2011
Location: 106 West Commerce St. Dallas, Texas 75208
Brief Description: The Correctional Officer performs routine duties in accordance with established policies, regulations and procedures to maintain order and provide for the security, care and direct supervision of inmates/residents in housing units, at meals, during recreation, on work assignments and during all other phases of activity in a correctional facility. May employ weapons or force to maintain discipline and order.This position reports to a Senior Correctional Officer or above.
. City of Dallas- Dallas Marshal's Office
Position: Detention Officer
01/2010-Present
Location: 1600 Chestnut St. Dallas, Texas 75226
Brief Description: Detention Officer’s participate in a variety of semi-skilled tasks involved in the processing of prisoners for detention in the municipal jail. They oversee the safety and well-being of all prisoners, customers and provide responsible administrative and technical support to the detention function in a stressful environment.
Rhodes Decorative Service
Position: Construction Worker
8/2003 - 9/2007
Location: 4785 Wemberly Drive 38125 Memphis, Tennessee
Brief Description: My Dad have his own business at a construction
worker. He did anything from painting, cleaning gutters, roofing,
replacing wood, etc. I was basically his personal assistant who helped him get things done a little faster. He required me to lift at least 100 pounds.
Work Experience
.I can demostrate a sense of urgency in a busy call center environment in both retail and telecommunications industries.
.I possess exceptional ability to build productive relationships and to resolve complex issues and win customer's loyalty.
.I can diffuse the customer situations with tact and ease.
.Mastery of Microsoft Office programs (Word, Excel, PowerPoint, Acess).
. I have educational training in Law Enforcement/Security.
Education
Education
Bill J. Priest Institute
Location: 1402 Corinth St
Dallas, TX 75215-2111
03/2009-05/2009
15 college credit hours of Criminal Justice TDCJ Training in Academy
200 Pre- Service hours in Training
EASTFIELD COMMUNITY COLLEGE
Location: MESQUITE, TEXAS
1/2008- Present
Some College Coursework Completed
Major: Computer Engineering
Southwest Tennessee Community College
Location: Memphis, Tennessee
8/2007-12/2007
Germantown High School
High School Diploma
References
Rita Barnes-Miller 901-***-**** Personal
Kendra Winfield 901-***-****
Epiphany Henry 901-***-****
Terry Pitman 972-***-**** In State
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