Customer Service

Frances M. Powers

*** ***** **.

Randolph, MA ***68 US

Mobile: 781-***-****

Evening Phone: 781-***-****

Day Phone: 781-***-****

Email: **************@*****.***

Availability:

Job Type: Permanent

Work Schedule: Full-Time

Work Experience:

Town of Randolph

41 South Main Street

Randolph, MA 02368 United States 12/2001 - June 2012

Salary: 42,000.00 USD Per Year

Hours per week: 35

Administrative Assistant

Supervisor: Russell Cron, High School Principal 781-***-****)

Supported Guidance Department Chair, three (3) Guidance Counselors on a daily basis. Supported other school offices/departments as required.

Maintained confidential former and current student records, provided copies of student records to other school systems, court system, law offices, and colleges as requested

Produced and filed copies of student grading information.

Provide visitor assistance as required.

Used of MS Word and MS Excel and IPASS software on a daily basis.

First National Bank of Boston/BankBoston/Fleet Bank

40 Federal St

Boston, MA 02116 United States 03/1976 - 07/2000

Salary: 36,000.00 USD Per Year

Hours per week: 40

Systems Security Officer - final position

1997-2000:

Ensured all current and new branch personnel obtained access to branch systems as determined by their job title and description, determined need for exceptions to rules of systems access on an individual basis.

Maintained and updated systems access as determined by branch personnel job titles and descriptions.

1981-1997:

Provided support to over 150 bank branches in a call center setting.

Developed training manual, provided training and support to all new call center employees.

Acted as liaison between customers, branch personnel, call center employees and programmers to resolve any and all software and hardware issues, as well as between branch and department personnel and systems programmers to resolve any and all issues surrounding ATM and branch software and hardware systems.

Determined need for, dispatched hardware technicians to repair/replace defective or damaged equipment.

Analyzed transaction reports to ensure accuracy of customer transactions performed in branches.

Assisted in development and installation of ATM and branch software/hardware in branches.

1979-1981

Trained groups of new tellers in a classroom setting.

Responsible for handling large amounts of cash while processing customer transactions and training new tellers in a branch setting.

1976-1978:

Verified accuracy of signature and amounts on checks in high-volume business checking accounts.

Provided customer and branch support, responded to inquires resolved issues as required.

Education:

South Boston High School South Boston, MA United States

High School or equivalent 06/1974

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