Laura A. Burke

** ******** **.

Worcester, MA ***06

617-***-****

GENERAL SKILLS

Windows XP WordPerfect Internet Explorer WinWorks

Windows 98 Microsoft Outlook Outlook Express

Windows 97 Lotus Notes ADP

MS Word 97 Excel Mitchell1

EXPERIENCE

2010-Present HAP'S AUTO SERVICE, Brockton, Ma

Front Receptionist/Advisor

Responsibilities include answering phones, making appointments, greeting customers, write customers up for service and call customers when vehicles are completed. Accounts Receivable, payables. Balance Statements.

2005-2010 CENTRAL AUTO GROUP, Norwood, Ma

Warranty Administrator

Prepare and submit warranty claims and extend service contracts for Chrysler, Dodge and Jeep. Add technician’s time cards for payroll.

2001-2010 CENTRAL AUTO GROUP, Norwood, Ma

Service Advisor

Responsibilities include making appointments, answering phone calls, writing up customers regarding service and warranty repairs. Setting up transportation for customers repairs that exceed a day.

2000-2001 CASEY PETROLEUM, Needham, Ma

Marketing Programs Coordinator

Preparing proposals, price quotes contract and UCC’s for Sales Representatives. Track Mobil programs, equipment deals, product and pricing information. Follow promotions, trade shows, advertising and merchandise. Prepare sales end of the month reports and quarterly commissions.

2000 OPHTHALMIC CONSULTANTS OF BOSTON, Waltham, MA

Receptionist

Greeting and checking in patients. Taking patients information regarding insurance and co-pays. Other responsibilities included preparing and filing charts for patients. Answering phones and making appointments.

1998-2000 ADDITIONAL TECHINICAL SUPPORT, INC. Norwood, Ma

Administrator Assistant

Prepare resumes and marking material for perspective employee/clients using Windows 98. Prepare start-up material for new employees, maintain and create potential employee records on database using Lotus Approach 97. Prepare proposals for potential client companies. Submit and rate letters to various clients. Cover a multi line switchboard when needed.

1995-1998 SATURN OF BOSTON/NORWOOD, Norwood, Ma

Service Advisor

Responsibilities include making appointments, answering phone calls, writing up customers regarding service and warranty repairs. Setting up transportation for customers repairs that exceed a day.

Receptionist/Cashier

Duties include greeting customers, scheduling appointments, customer surveys regarding there experience, Assist answering phones, and explaining there repairs and costs.

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