ALICIA A. McDANIEL

***** ***** **** **** *****: 816-***-****

La Cygne, KS 66040 E-Mail: xgxyi9@r.postjobfree.com

Administrative / HR / Marketing Coordinator support professional experienced in fast-paced environments demanding strong organization, technical and interpersonal skills. Confident and poised while interacting with individuals at all levels. Able to maintain confidentiality and discretion in business relationships. Detail oriented and resourceful in completing projects, able to multi-task effectively. Organized and self motivated, positive and service oriented.

SKILLS

Problem solving

Travel coordination

Office Manager

Process Analyst

Organizing special events

Marketing Assistant

Report processing

Human Resources Assistant

MS Office Applications

Bi-lingual (English/Spanish)

PROFESSIONAL EXPERIENCE

LAKEMARY CENTER, INC. Olathe, Kansas 2008 – Present

Senior Administrative Assistant / Office Manager

The mission of Lakemary is to provide choices and opportunities for children and adults with special needs to maximize the freedom and control they can bring to their lives.

Assist residential coordinator and team leaders with reconciliation payee accounts.

Maintain LMC Adult Service address database and roster.

Manage and track Office petty cash

Collaborate with Human Resources in the recruiting process and ensure training and new hires is completed with 90 days.

Develop marketing strategies for positive fundraising outcomes. Plan, organize and coordinate fundraising special events, including all aspects of pre and post event planning.

Provide clerical support of the Vice President of Adult Service (i.e. update calendar daily, schedule appointments, phone back-up for Director edit outgoing correspondence, distribute reminders as assigned etc.)

In executive’s absence, coordinates the timely communication of requests, issues, complaints, problems, and other action items to the appropriate manager.

Provide personnel supervision, leadership, feedback and direction to Team Leaders and Direct Support Professionals in all Day Service program areas.

Assist resident with paying bill, managing their utility services and monitoring checkbooks/Bank Statements.

Alicia A. McDaniel Page Two

SPRINT NEXTEL, Overland Park, KS 2000-2007

Executive Administrative Assistant II

Provide moderately complex administrative secretarial and clerical support.

Scheduled and coordinated meeting and appointments, gathered background materials.

Prepared and submitted travel vouchers and expense reports.

Assist with process analyst responsible for gathering on multiple projects for a telecommunications client.

Monitored and update time, leaved and inventory records.

Exercised independent judgment and initiative where guidelines and procedures had been established.

Ensured confidentiality of information.

Functional Accountabilities

Calendar Management

Coordinate and schedules executive meeting, via Outlook and NetMeeting, when applicable; Manages double-booking and travel time (between Meetings)

Provides screening for meeting attendance applicability and follows-up with executive to validate

Handles conference room reservations

Office and Facility Management (Department coordination)(Applicability of specific tasks will vary by Admin, department support, geographic location)

Coordinate office moves and facility seating

Completes Monthly Weekly Report (MWR) for transfers/new hire (e.g., cube assignment, computer, security badges/building access, shared drive access)

Act as single point of contact for ordering office supplies, stationery and business cards for department (SPOT)

Facilitates facility-related problem reporting/ticketing (e.g., copiers, printers, heating/cooling)

Handle mail activity: FedEx, UPS (eShip), mail sorting and distribution to appropriate individuals, and provides support on postage meter inspection and maintenance (applicable primarily to non-campus admins)

Coordinate printing/photocopying requests (Knkos, SmartWorks)

Act as point of contact for communication across team

File documents (electronic files and physical files)

Executive Management

Answer phone and take messages; screens and routes calls as necessary

Maintain phone/email distribution and contact lists

Obtain computer (Hardware/Software) support as needed; May provide assistance to department/team if needed

Coordinate travel arrangements for executive(s), including acquisition of passports/visas as necessary; Handles travel arrangements for a work group (e.g., attending a conference, ect) on as-needed basis

Conduct email screening and routing

Processes documents and obtains necessary signatures for approvals

Proofreads memos, letters, reports

Maintain action log (staff meetings), and follow-up on action items as needed

Handle customer complaints, if applicable

Maintain and tracks magazine subscription renewals

Meeting and Event Coordination

Coordinate All-Hands meetings

Coordinate conferencing set-up: conference bridges, NetMeeting, webcasts, etc

Coordinate travel arrangement for event participates

Conduct hotel rate and off-site conference center negotiations: Special rates/block of rooms for large groups, vendors &/or customer focus meetings

Coordinate meeting/event logistics: facilities, catering, audio-visual equipment

Prepare agendas, speakers, presentations and other meeting materials

Data Management

Create, compiles and distributes reports (daily, weekly, monthly)

Create/Coordinates department and business unit activity reports

Organizes, compiles and analyzes data; coordinates distribution

Archive files (electronic and physical) following corporate document retention policy

Staffing Management

Maintains organization charts

Assist with HRSS update

Work with Finance to activate and deactivate credit cards when necessary

Handle time tracking/STD cases; Create/compiles time tracking reports if applicable

Maintain Staffing (resource) database (spreadsheet/database, etc)

Processes exception time reporting

Monitor online LINKs (data entry, uploading, processing ); Ensures timely completion

Monitor Succession Planning information (collect, compile into spreadsheets); Ensure timely completion of SP deadlines

Coordinate job req. approval/submission; Ensures appropriate approvals are obtained in accordance with staffing process

Coordinate contract and temporary labor

Coordinate vendor set-up form, process, master service agreement, contract management

Handle employee recognition: birthday/service anniversary/Excellence/marketing awards; act as photo editor for special events; Handle employee life-changing events (bereavement flowers, etc)

Conduct/coordinates inter-departmental training on policies, procedural changes, and processes

Coordinate se-up of training classes/locations, if applicable

Asset Management

Coordinate asset procurement, tracking, and return (AISM, MyworkplaceRequest)

Order aircard, phone (WBOS)

Order additional memory, upgrade, accessories (SPOT)

Financial Management

Utilizes e-invoicing system

Handle/processes executive expense reports

Handle Express Buy reconciliation and reclassess

Track payments and outstanding invoices

Processes invoice exception (PeopleSoft/SD)

Track department budget for compliance with department objectives

Handle relocation expenses (collect receipts, forms, obtain approval, track)

Handle Purchase Order/requisition (SPOT)

General Support

Act as liaison to other departments

Act as a liaison to HR

Act as back-up for other Admins during absences

Perform other tasks as assigned by Executive

RUSSELL STOVER CANDIES, Kansas City, MO 1995-2000

Senior Administrative Assistant

Provided high level administrative support by conducting research and preparing statistical reports.

Prepared invoices, reports, memos and other documents.

Gathered, organized and summarized the flow of monthly reports. Expediting when necessary.

Managed and maintained schedules for Director and Manager.

EDUCATION

International Business College - El Paso, TX

REFERENCES

Beth Kimmel – xgxyi9@r.postjobfree.com

Carol Merritt – xgxyi9@r.postjobfree.com

Debra Ring – xgxyi9@r.postjobfree.com

Kathy Herbold – xgxyi9@r.postjobfree.com

Marian Harrison – xgxyi9@r.postjobfree.com

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