Supported Software

Windows **** **** & **** Server and Active Directory; pcAnywhere scripting; MS-DOS Batch Files; MS Office; Microsoft Windows XP & 7; Internet connectivity, Security, and Sever Scripting; some Linux and Mac.

PROFESSIONAL EXPERIENCE

Concept Engineering Principal 1996-Present

Support, Training and Network Administration for Small Business and Individuals.

Network Security, Internet access, Virus and Spam Protection, Routers & TCP/IP, Wireless & WiFi

Windows 2000-2003 Active Directory; XP & 2000 Professional clients, Small Business Server

Configure and Monitor Network Security; Set Network Standards; Specify Hardware/Software

CMIT Solutions Lead Technician 6/2003-8/2006

Technical Support for Small Office/Home Office and Individuals on an as needed basis

Train and develop Technicians; Set Network Standards; Specify Hardware/Software

American Consulting to Xerox Connect 2nd Day Support 2002

Converted desktops to XP Pro, Hardware upgrade or replacement, Inventory control, User Training, Windows 2000 Network Administration, LAN hardware upgrades. Traveled Texas, contract position.

Best Buy Service Technician 2001-2002

Technical Support of Sales Force. Customer Service.

PC hardware upgrades, driver upgrades, custom configurations.

Identified and replaced failed hardware or software.

LAN hardware (cables, hubs, interconnects).

Software upgrades: XP, 98Se, Productivity software.

Networking: Wireless LAN, Peer-to-Peer, NT and 2000 Server, Internet connectivity.

Software support, user training, Internet usability.

Applied patches and Service Packs.

Virus eradication (Norton AV and McAfee).

Audio Visual setup, configuration, troubleshooting, and testing.

CompUSA Corporate Sales 2000-2001

Inbound telephone sales of computer related products to the general public.

Centex Financial Services Network Administrator 1998-2000

Administration of Microsoft NT and Novell NetWare 3.x and 4.11 (with Zen Works) over Frame Relay and modem connections.

End user support of Lotus Smart Suite, MS Office, cc:Mail, Internet Explorer, and Vertical Market Applications.

Created Laptop Computer Support Specialist position including hardware and software tools and business processes and procedures.

Developed Home Team computerized reporting process (scripting of PCAnywhere, NT, VB script).

Plano Star Courier Year 2000 Specialist 1998

Hardware/Software inventory using GASP from Attest Systems.

Vendor verification of applications software including Vertical Market products.

Software Spectrum International System Support Analyst 1997-1998

Telephone Support of 150+ applications including NT Workstation and Server.

Team resource for the MS Office products.

Project Coordinator for RSA SecurPC.

Business Control Systems to Nations Bank Outlook Specialist 1997

Aided in the conversion from CC: Mail and Open Mail to MS Outlook.

Researched and answered technical questions about Microsoft Software and Operating Systems.

ComSys to Northrop Grumman Help Desk II 1996-1997

Tier Two Support in Microsoft Word, Power Point, Access, Excel, Microsoft Project, Exceed, NetWare, MS Exchange, MS NetMeeting, LanCD, Windows -- Windows ‘95, CC: Mail, TCP/IP -- Internet.

Team Lead for Word, Excel, Power Point, Microsoft Project, Exceed, and MS NetMeeting.

Championed an idea that allowed the telephone support personnel to close an additional One Thousand (1,000) issues a week in its first week of implementation.

Olsten Professional to VanStar LAN Support Engineer 1996

NetWare Administration.

Supported 200 Users on Microsoft Office Professional, Lotus Smart Suite, Word Perfect 6, CC: Mail, and several other packages, configured and installed PC’s on the network.

Hardware conflict resolution, troubleshooting, and hardware and software upgrades.

Collin County Community College Associate Professor 1995-1996

Taught Microsoft Word, PowerPoint, Access and Excel, Computer Programming, Computer Hardware and History, Social Issues, Computer Operating Systems, Local and Wide Area Networks, The Internet and computer Bulletin Board Systems. Created examinations and study materials, Designed Lesson Plans/Lectures (including Visual Aids).

Volt Temporary Svc. to Microsoft CorP. Product Support Engineer 1994-1995

Telephone Support of Word 1 to 6.21 on PC and Macintosh hardware.

Trained in Windows 3.11 & Windows for Workgroups 3.11, DOS 3.3 to 6.22, Windows 95.

DeVRY Institute of Technology Lead Faculty Assistant 1990-1993

Scheduled and supervised all Faculty Assistants in the Electronic Technician Department.

Served as liaison between student employees (FA's) and DeVRY management.

Administrative Assistant to K. V. Baskaran, Chairman of the Electronic Technician Department.

EDUCATION

BS, Electronics Engineering Technology, DeVRY Institute of Technology

Professional Licenses and Associations

Microsoft Certified Professional (MCP) Windows XP Professional and Server 2000

Charter President; DeVRY Toastmasters

Competent Toastmaster (CTM)

Security Clearance for the Flight line USAF expired 1979

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