Telecommuter with lots of experience

SUMMARY

Dedicated technical documentation specialist, trainer, web developer, and project manager with a unique blend of business management, information technology, and e-education experience. Recognized as a resource for technical solutions including data management, networking, web and graphic design, software/hardware selection and installation, and systems troubleshooting,

maintenance, and support. Skilled at assessing client needs, recommending strategies that enhance efficiency and maximize ROI, implementing cutting-edge technology solutions, and training/supporting end users.

AREAS OF EXPERTISE

* Web Development

* Technical Writing

* Training

* Graphic Design

* Project Management

* Technical Support/LAN Administration

EDUCATION

University of Phoenix - August 2004

* Masters of Arts In Education

* Adult Education and Distance Learning

Objective: To teach within a post-secondary setting or training environment in business.

Program Emphasis: The study of adult learning theories, instructional design, multiple

distance education modalities, assessment and evaluation, tools, techniques and strategies

associated with distance education with a focus on self-directed learning. Use of Internet resources, distance education delivery systems, and construction of courses and rich learning environments for effective instruction for a variety of learners.

Northern Illinois University - May 1997

* Bachelor of Science In Operations Management

* Emphasis: Information Systems

* Minor: English

Objective: To obtain a professional career relating to the analysis, design, implementation,

and management of operations and information systems in organizations.

Program Emphasis: Exposure to the areas of operations analysis, supply chain management,

project management, and other leading-edge information technologies, and participation on

several team projects, providing the knowledge, communication skills, and leadership experience

that are demanded by the professional business community.

SYSTEMS & SOFTWARE

Windows XP, Vista, MS Office, RoboHelp, Authorware, FrameMaker, Adobe, DreamWeaver, SilverLight, Visual Dev, Front Page, Snag IT, Visio, Corel Draw, Publisher, Lotus Notes, Project, PeopleSoft, Illustrator, PhotoShop, Quark, Flash, Fireworks, Access, Oracle, SQL, MySQL, HTML, ASP, XML, PHP, JAVA, Ektron CMS

PROFESSIONAL CONSULTING EXPERIENCE

Creative Associates

8/1990 to Present

Role - Creative Director

Key Deliverables - Web/Graphic Design, Technical Writing, Training, Courseware Development,

Project Management, Proposals, Client Requirements, Network Administration

Total Living Network

5/2003 to Present

Role - Web Content Manager

Key Deliverables - Design and maintain multiple websites including e-commerce. Develop new marketing relationships and promote websites and corporate mission.

The Reading Tree

12/2002 to 2/2003

Role - Instructor

Key Deliverables - ACT/SAT Test Prep Instructor for High School Students, Tutoring

American Institute

6/2002 to 3/2003

Role - Marketing/Advertising Analyst

Key Deliverables - Website Design, Database Development, Brochure/Logo/Stationary Design

University Foot & Ankle

2/2002 to 10/2002

Role - Marketing Analyst

Key Deliverables - Database Design, Brochure/Logo/Stationary Design

United Airlines

12/2000 to 5/2001

Role - Senior Technical Writer

Key Deliverables - HTML Help, Intranet Design, Requirements Documents, Helpdesk Presentations, User Manuals

AT&T

6/2000 to 11/2000

Role - Senior Technical Writer

Key Deliverables - Help Application and Topics Development

Cadant, Inc.

3/2000 to 6/2000

Role - Senior Technical Writer

Key Deliverables - Documentation Project Management, User and Training Manuals, Website

Engineering, Media Kit Materials

Lucent Technologies

2/1999 to 8/1999

Role - NT System Administrator

Key Deliverables - Project Manager for Office Relocation, Procedures Documentation, LAN

and Exchange Administration

GTE Airfone

7/1998 to 10/1998

Role - LAN Administrator and Software Coordinator

Key Deliverables - User Training Manuals, LAN Administration, Imaging, End-user Support

Amoco Oil Corporation

3/1998 to 7/1998

Role - Senior Support Analyst

Key Deliverables - User Training Manuals, HW/SW Support, Windows Migration, Office Relocation

Northern Trust Bank

11/1997 to 3/1998

Role - Subsidiary Support Analyst

Key Deliverables - LAN Administration, HW/SW Support, Server Backups

Abbott Laboratories

5/1997 to 10/1997

Role - Business Systems Analyst/Technical Support

Key Deliverables - On-line Help, SW Language Translations, SW Training, SW/HW Support

Vista Technology Group & Northern Illinois Gas

2/1996 to 3/1997

Role - Management Intern

Key Deliverables - Help Desk Operations, Trained Users on Software, Management Training Program

Amber Manor & Varsity Square Apartments

1/1994 to 2/1996

Role - Property Manager

Key Deliverables - Manager of a 327-unit Complex and a 192-unit Complex

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