Customer Service High School

*** ** **** ******* **************,Fl*****

Phone 954-***-****

GLORIA JOHNSON

Objective To contribute to your organization’s success

Education 1991-1996 Nova Southeastern University Davie, Fl

B.S. Business Administration

• Minor in Finance Accounting

Professional 2005 – 2011l Upperroom Christian Academy Lauderhill, Fl

Experience Teacher (Middle-High School)

• Planned lesson for five classes: Algebra, Literature, Bible, Reading and

Consumer Math.

• Motivated students to enjoy Math by using real life situations and

calculations to create a fun and challenging environment.

• Facilitated the learning of Math through student-centered lessons and

activities to accommodate students with learning disabilities.

• Tutored students after school

• Assessed students' progress weekly in Math and English

• Incorporated improvisational exercises into classroom to expand upon

English literature and story development while refining students'

communication skills

• Improved detrimental behavior between two rivaling students by

uncovering the source of on-going feud and taking steps to encourage

positive social interactions through one-on-one mentoring and

collaborative group work.

2004 - 2001 Retired.

2001 - 1976 Bellsouth Ft- Lauderdale, Fl

Electronic Technician

• Translations related to routing and charging for called numbers

• Translations related to Centrex- & ESSX services

• Test, Analyze and Correct repair trouble reports

• Help facilitated "768" area code overlay

• Learned and assumed responsibility for smart ring

Circuit Layout Assignor

• Assist in equipment assignment

• Handle carrier assignments

• Designed circuit

• POS station equipment

Summary of • Lesson plans preparation

Qualifications

• Weekly student assessment

• Student Tutoring

• Ability to use different techniques, visual aids and improvisational

exercises to reinforce student learning

• Experience in Customer service

• Highly trainable, fast learner. Adapt well to changes and pressure in the workplace

• Friendly with upbeat attitude. A proven leader

• Ambitious and hardworking, committed to excellence

• Quickly absorb and retain new information and procedures

• Able to handle multiple task simultaneously

Accreditations Skills and Hobbies

References

Network Technology

Computer Knowledge

Usage of Fax and Xerox machines

Provided upon Request

Contact this candidate