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Customer Service Management

Location:
Clinton, MD, 20735
Salary:
60000-80000
Posted:
May 15, 2012

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Resume:

James E Holland JR

xettzc@r.postjobfree.com

**** ****** *** *****

Clinton, MD 20735

Mobile: 240-***-****

Home: 301-***-****

Summary of Qualifications Senior Supply Chain Specialist. I possess extensive knowledge, and experience in property management, A Multi-functional Logistician seeking position as Logistics Coordinator, Analyst, or Property procurement, inventory control, and employee training. I am also highly competent in the use of Microsoft and a broad spectrum of other computer applications.

Extensive experience with state-of-the-art automated logistics and property management systems.

Proficient in the use of the Federal Acquisition Regulation (FAR) in property management

Work Experience October 2009-24 January2012 info/RELIANCE Fairfax, VA

Consultant(TS)

Analyze and process PR's daily orders for TSA Wireless Provisions, to assure all airports throughout the United States have wireless and land communication. Entering this information into the ILOG Order and Tracking System. Maintain and track wireless inventory such as (Blackberry’s, cell phones, air cards and thumb drives) daily. To provide proper and professional customer service. Verifying funding to assure TSA funding is use with government standards. Responsible for the accountability and maintenance of a controlled inventory consisting of multiple wireless communication devices and peripherals.

Prepare and update material and finance management databases that prove critical in local reporting, decision-making, and accountability processes.

Interaction with airport Regional Mangers on advised communication solutions.

Oversee the processing, tracking, and preparation all excess and non- repairable equipment for disposal.

* Liaison with service providers including ATT, Verizon, Sprint, T-Mobile

* New wireless devices provisioned and to insure performance, billing and security standards are met and adequately reflected in all provisioning

* Administration activities include ordering, tracking and deployment of mobile devices resulting from end-user requests.

* Handle day-to-day BES and blackberry related technical problem

* Utilize RIM resource kit tool to isolate individual user problem

* Escalating any unresolved issue to RIM

* Uploading LOG files to RIM

* Certification of new blackberry devices from different carriers

* Certification of new desktop manager and handheld software

* Provide routine administrative functions

* Setting Enterprise Activation password

* Resetting device password

July 2008-October 2009Criterion Systems Vienna, VA

Logistics Program Analyst 2 (TS)

Analyze and process PR's daily orders for TSA Wireless Provisions, to assure all airports throughout the United States have wireless and land communication. In putting this information into the ILOG Order and Tracking System. Maintain and track wireless inventory such as (Blackberry’s, cell phones, air cards and thumb drives) daily. To provide proper and professional customer service. Verifying funding to assure TSA funding is use with government standards. Responsible for the accountability and maintenance of a controlled inventory consisting of multiple wireless communication devices and peripherals.

Prepare and update material and finance management databases that prove critical in local reporting, decision-making, and accountability processes.

Interaction with airport Regional Mangers on advised communication solutions.

Oversee the processing, tracking, and preparation all excess and non- repairable equipment for disposal

Provided Logistics services, ordering of Voice & Data Circuits, POTS lines for the Transportation Security Administration. Ordering circuits, tracking status by providing detail information in the TSA Logistics Daily report. Provided circuit status for the weekly & monthly TSA wire line report. Maintained the TSA circuit cost spread sheet. Project Lead of ordering & tracking for the TSA POTS Line, Data Circuits and Tele conferencing Network Provided detailed timeline on critical circuit issues. On a daily basis, interacted with Telecommunications Service Staff, and the major telecom carriers. Trouble-shooting circuit and router issues with technical engineers of Verizon & Sprint telecom providers. Created, organized & maintained circuit order files for installs, disconnects, upgrades & office moves. Developed and maintained written procedures for circuit order processing and statistical data for design charts.

* Liaison with service providers including ATT, Verizon, Sprint, T-Mobile

* New wireless devices provisioned and to insure performance, billing and security standards are met and adequately reflected in all provisioning

* Administration activities include ordering, tracking and deployment of mobile devices resulting from end-user requests.

* Handle day-to-day BES and blackberry related technical problem

* Utilize RIM resource kit tool to isolate individual user problem

* Escalating any unresolved issue to RIM

* Uploading LOG files to RIM

* Certification of new blackberry devices from different carriers

* Certification of new desktop manager and handheld software

* Provide routine administrative functions

* Setting Enterprise Activation password

* Resetting device password

March 2007-July 2008 Raytheon Springfield, VA

Property Management Specialist (TS/SCI)

Maintains and organizes property accountability thru Systems Application Product (SAP) system. Administers property control program activities to ensure continual accountability of government and company property is in accordance with applicable government regulations or corporate policy. Maintains Asset/Property Management Files. Ensures that all property movements into or out of the custodial areas including additions, transfers and deletions are documented, and that the documentation is provided to the Property Accountable Officer. Ensures that personal property is properly maintained and protected, and is used only for official purposes. Conducts annual physical inventory by coordinating equipment scanning and identifying equipment locations. Maintains property accountability records and determines condition and arranges disposal of surplus or obsolete material or equipment. Oversees and coordinates calibration of equipment to include interaction with subcontractors as well as in-house calibration activities. Promptly submits a Report of Survey to the Property Accountable Officer for any lost, damaged, stolen, or destroyed personal property. Ensures that missing personal property is expeditiously reported to the security office. Creates assets in SAP valued at $5,000 or more. Conducts random spot check inventories to ensure that equipment is in correct custodial areas. Research industry standard and best practices and compare against organization and FAR for federal government compliance and ensure continuous improvement of managing company IT assets.

June 2005-March 2007 CSC (DHS ICE/TMF) Largo, MD

Warehouse Technician (TS/SSBI)

Primary custodian for all equipment in TMF, which includes all computer equipment; office furniture, stationary supplies and handheld radios.

Responsible for ordering the supply of all radio parts for TMF. which maintains the network and operates the workbench for all the radio’s for Home Land Security and Border Patrol Officer at the TMF.

Maintain and track all TMF stock and inventory.

Prepares for 10% and 100% checks carried out by supply and services at the TMF.

Support the design, development, and maintenance of an IT Asset Management

Conduct accurate inventory of all IT assets used in the Company

Create and implement a process to maintain an inventory of all IT assets

Create and enforce processes and procedures to ensure all IT asset requests are managed and tied back to inventory prior to request fulfillment

Manage the full lifecycle of IT assets and conduct regular asset reviews/track performance trend/data, lead process improvement efforts where necessary

Engaging in the operations to understand and maintain IT assets from a buy, maintain, retire perspective.

Create and reports to provide visibility on key IT Asset Management statistics, licenses, maintenance, and costs

Research industry standard and best practices and compare against organization and FAR for federal government compliance and ensure continuous improvement of managing company IT assets.

Expert knowledge of IT Asset Management processes, software licensing, hardware asset lifecycle and industry standards

Excellent communication, organization, and leadership skills

Knowledge of ITAM processes, SW & HW licensing models and general asset lifecycle events

Experience in change management, software & hardware audits

Understanding of service management, specifically Asset Management industry trends, products and services

January 2002-June 2005 DynCorp (Dept. of State/SA21) Springfield, VA

Support Service Specialist

Responsible for planning, directing, and coordinating the overall day to day operations for 18 contracting Logistics Specialist for 2 Department of State warehouses.

Ensures that distribution of funds for purchase and/or payment meet all requirements of FAR.

Prepares daily, weekly, or monthly Situation Reports for submission to the Government Warehouse Manager.

Coordinate with Contractor Lead’s and Warehouse Managers Manager on pertinent issues to maximize cooperation between all parties.

Responsible for coordinating all Department of State Annexes supply and equipment deliveries.

Maintained vehicle fleet and all records to include maintenance schedule, gas cards and monthly financial reports.

Assigned staff appropriately to ensure efficient operation, identified and scheduled training for staff development. Support the design, development, and maintenance of an IT Asset Management

Conduct accurate inventory of all IT assets used in the Company

Create and implement a process to maintain an inventory of all IT assets

Create and enforce processes and procedures to ensure all IT asset requests are managed and tied back to inventory prior to request fulfillment

Manage the full lifecycle of IT assets and conduct regular asset reviews/track performance trend/data, lead process improvement efforts where necessary

Engaging in the operations to understand and maintain IT assets from a buy, maintain, retire perspective.

Create and reports to provide visibility on key IT Asset Management statistics, licenses, maintenance, and costs

Research industry standard and best practices and compare against organization and FAR for federal government compliance and ensure continuous improvement of managing company IT assets.

Expert knowledge of IT Asset Management processes, software licensing, hardware asset lifecycle and industry standards

Excellent communication, organization, and leadership skills

Knowledge of ITAM processes, SW & HW licensing models and general asset lifecycle events

Experience in change management, software & hardware audits, Understanding of service management, specifically Asset Management industry trends, products and services.

June 1999 – January 2002 JAD Business Service Inc (DEA) Shadyside, MD

Truck Driver/Logistics Specialist

Duties include: Deliveries and pick-ups of all office supplies and equipment to and from DEA HQ and DEA Warehouses, throughout the Baltimore and Washington Metropolitan area. Pulled and packed orders of office supplies and equipment for DEA Field Divisions. Inventory control, loaded and unloaded trucks and trailers.

April 1998 – June 1999 DynCorp (Dept. of State/SA21) Springfield, VA

Logistics Specialist (Secret Security Clearance)

Maintained files of personnel authorized to receive supplies and equipment.

Coordinated logistics activity with other elements in management and service companies.

Operated electric, and gasoline powered heavy load bearing equipment.

Monitored assigned programs to ensure policies and procedures were followed.

.Reviewed and annotated change to equipment status reports.

Physically inspected batch lot items to determine what was usable and unusable.

.Received inventoried, stored, issued, delivered and turned in organizational, installation, durable and none expendable supplies and equipment.

October 1997 – April 1998 Direct Mail Advertising Hyattsville, MD

Warehouse Manager

Responsible for planning, directing, and coordinating the overall day to day operations of the Bulk Mail Warehouse.

Manages a team of 5 warehouse employees.

Responsible for all warehouse and vehicle financial records.

Maintain fleet maintenance.

Purchased and received activities coordinated with warehouse stock, inventory and the cycle count activities.

Coordinator of purchasing and material control communicated on matters of mutual concern. Particular emphasis on receiving of bulk mail products purchased by material control.

July 1986 – April 1997 Eddy’s Grand Ice Cream Laurel, MD

Warehouse Specialist

Proficiently maintained demanding fast paced environment, ensured quality work output and optimum performance at all levels of the area. Third shift supervisor (2yr.), trained employees, performed monthly inventory, checked and processed all orders to be shipped to sub distributors and vendors, matched product with purchase order invoice, processed orders through the Imerex-Wave Control system, received and physically checked the deliveries. Other duties included forklift and power jack operation.

January 1982 – January 1986 United States Air Force Andrews AFB, MD

Admissions and Dispositions Technician

Solely in charge of the Medical Evacuation System; admitted all patients, maintained and filed patient records, completed death and birth certificates and other administrative forms until patient’s disposition. Medical Records Technician with a wide variance of responsibilities for the Medical Record Department of a United States Air Force 300 bed Medical Center. Supervised a staff of seven Medical Records Clerks, performed patient care audits, reviewed patient records for proper documentation, and updated, transferred, charged out, filed and retired records as needed. Efficaciously handled customer complaints, operated a consistently busy telephone and communications system.

Education Bowie University

Glenelg High School

Technical Skills Microsoft Word, Excel, ILMS Inventory System, CDL/Class-B License, SAP (MM-Inventory& Warehouse Management, AM-Asset Management, PM-Registering PED Equipment).



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