**** **** **

Arvada, CO *****

Phone: 720-***-****

Email: xeh9mc@r.postjobfree.com

Andria L. Sackett

Objective: A computer position which will utilize my skills and experience, and provide

opportunity for growth and advancement.

Functional Summary:

• Ability to work under pressure of deadlines and rapidly changing priorities as part of a

team or independently.

• Highly energetic, positive individual.

• Very organized, good problem solving and goal setting skills.

Employment:

Excel Personnel (Urban Lending Solutions) Broomfield, CO 5 months

Customer Advocate, July, 2010 – December, 2010

(Bank of America: Office of the CEO and President)

• Using applications: Microsoft Office (Excel, word, email), Citrix (Siebel, Flagscape, LAMP, AS400LS, LHIS, Email, Homesaver, iPortal)

• Receive incoming calls from customers/borrowers regarding correspondence

• Create/open case for customer/borrower

• Receive cases in a grid.

• Look over cases and research correspondence.

• After researching, call customers to confirm issues in correspondence.

• Find resolution, call or send letter to customer stating resolution.

• Close case with a call or letter.

ACT Conferencing Golden, CO 2 years 7 months

Billing Coordinator, 2007 - 2009

• Using applications: Microsoft Office (EXCEL, Word, Email), PFW, Andover Desktop,

ACT Billing, APM, GRS, Internet Explorer (MT: Metratech, Standard Reports, SR3 :

Report, Salesforce).

• Billed customers through applications.

• Billed: Proximity, AT&T, ACTi/Video, US Video, Business Solutions.

• Ran reports, created invoices.

• Help with other tasks provided.

Lincoln Tech (DADC) Denver, CO 2 years 8 months

Administrative Assistant, 2005 - 2007

• Went through attendance rosters from instructors to make sure students were not

absent.

• Called students if they were absent, by checking up on them and finding out why they

missed class.

• Dropped students if they exceeded the limit of six absences.

• Worked with LEMS to look up students, by getting the class they were in or other

information.

• Used the information to create reports to keep track of information (Retention,

Absences, Grade End, Drops, Admission drops, Instructor drops, monthly report,

Program Report, Reason Report).

• Helped the Director of Education with his reports (KeyOps).

Assist Registrar, 2004 - 2005

• Went through attendance rosters from instructors to make sure that students weren’t

absent.

• Called students to check up on them.

• Kept a Call List of all the students called and the days called.

• Dropped students if they exceeded the limit of six absences.

• At the end of every week a weekly report was done, This kept track of students that

have been dropped or are still in school.

Information Handling Services Englewood, CO 5 years

Purchasing, 2002 - 2003

• Taking PO’s (purchase orders) that are generated by other co-workers and processing

them for our customers.

• Changing and updating pricing in the Softerm Modular (DG Connection) on documents

to match those in EXCEED (IPS)

• Using the Softerm Modular, Lotus Notes, Internet Explorer (document pricing and

ordering), Windows 2000, and EXCEL.

Data Management, 1999 – 2002

• Updating documents by entering data into the computer.

• These documents are for different societies for the company.

• Changing, deleting or updating SOP’s or Specs for each society when needed.

• Pricing of TDX.

• Using EXCEED (IPS), Windows 98, Word Perfect, EXCEL, Internet Explorer

(document pricing), Lotus Notes, Softerm Modular (DG Connection), and Netscape

(document pricing).

Production Clerk, 1998 - 1999

• Assemble and per inspect IHS Engineering, Regulatory, Global and Interpharm, new

orders, customer actions and revision shipments, by interpreting customer requirements

listed on computer generated packing lists in conjunction with scheduled ship dates.

• Collation of company literature for shipment, operation of several machines to assist

with packaging, tabbing.

• Assist in basic training of new employees in area procedures.

Education:

Denver School of Massage Therapy Westminster, CO 1 year

Massage Therapy

• Studied to become a massage therapist. Took classes that were required and had to

attend clinics on weekends to get certified.

Northglenn Sr. High School Northglenn, CO 1993 - 1996

English and Art

• During my studies, I had several of my artworks posted around the school and several

of my artworks were placed in school art shows. One of my pieces received a ribbon for

achievement.

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