Steven DiTomaso

Email: xe1wzn@r.postjobfree.com

SUMMARY OF PROFESSIONAL QUALIFICATIONS

• Extensive background in staff training and development

• Training delivery of Oracle/PeopleSoft HRMS modules

• Training development using User Productivity Kit (UPK), Adobe, Breeze

• Superb written and oral communication skills

• Instructional Design and Delivery

• Experienced in human resources , customer service and project management

• HR policy/procedure, Recruiting, Benefits, Leaves, etc.

• Proficient in Microsoft Office 2003, 2007,

• Proficient in Outlook, Adobe Presenter, User Productivity Kit (UPK), Captivate, Macromedia Breeze, LMS

PROFESSIONAL EXPERIENCE

5/10-1/11 Serco, Inc.

Training Coordinator

• Communicate with the client on the status of various training initiatives.

• Maintain training records, calendar and tasking requirements.

• Establish and maintain systems and training databases.

• Maintain financial records and process monthly AR/AP.

11/00-3/09 DELTA DENTAL OF CA, Inc., San Francisco

Corporate Trainer, Human Resources

• HR system Implementation testing and validation.

• Established training programs in workplace performance and professional development.

• Project management during implementation of HRIS.

• Designed and delivered training on several Oracle HRIS modules.

• Implemented e-Learning training strategy resulting in significant cost savings.

• Developed and delivered teambuilding classes, customer service, diversity, managing organizational change; management development workshops and compliance training, i.e. sexual harassment.

• Developed, designed, and published eLearning curriculum/modules.

• Facilitated new employee orientation.

08/99-11/00 CHARLES SCHWAB, Inc., San Francisco

Senior Trainer, Brokerage Operations

• Delivery of operations and service skills courses

• Train-the-Trainer and Coaching of facilitators.

• Rollout and delivery of new product training.

• Monitoring the skill development and training needs of new hires.

• Identified employee skill development needs and coordinating cross-training.

• Provided ongoing training in soft skill areas (customer service, teambuilding) as well as operational process.

• Consulted with subject matter experts to develop training materials.

07/95-08/99 BANK OF AMERICA, San Francisco

Senior Business Analyst

• Development and implementation of new workflow process.

• Ongoing technical (MS-Word, Excel, PowerPoint, Outlook) training to all associates.

• Developed and delivered skills training as an Instructor and Co-Chair of Independent Learning Center.

• Established administrative policy and procedures for 6,500-employee division.

• Trained staff on effective office management, policy and procedures.

• Administered and directed nationwide employee evaluation program.

• Managed all personnel/HR-related issues.

• Designed and implemented tracking system for all associate performance evaluations.

• Design and delivery of Transition Management workshops.

• Management of personnel, expense control, payroll, and facilities management.

RELATED WORKSHOPS:

New Manager Development Mastering the Art of Instructor-Led-Training

Helping Your Team Reach Consensus Leading Successful Meetings

Managing Successful Projects Facilitative Leadership

Project Management Process Instructional Techniques for Instructors

Advanced Instructional Techniques Polishing Presentation Skills

PROFESSIONAL CERTIFICATION/AFFILIATIONS/AWARDS

Recipient, Charles Schwab Annual Excellence in Service Award

Certification as an Instructor/Facilitator, Langevin Learning Services

Invited Guest Speaker, 2003 International Mindleaders eLearning Conference

Invited Guest Speaker, 2005 International Mindleaders eLearning Conference

Member, Corporate Advisory Board, MindLeaders eLearning, Inc.

EDUCATION

Bachelors Degree - Business and Management

Masters Degree – Management

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