Technical Support System

Stephen P. Koran

*** ***** ***** *****,

Greer, SC 29650

215-***-**** (cell)

******@*****.***

Objective

To obtain a clinical position that utilizes the knowledge gained through 15 years experience in the information technology field.

Experience

2006-2010 Technical Support Specialist – Erad Inc., Greenville, SC

Provide technical support for Erad PACS users

Technical support involving all aspects of the Erad PACS product

Performed customer system upgrades and updates

Worked closely with end users to resolve issue

2001-2006 PACS Administrator (Hospital Information Systems) – Temple University Hospital, Philadelphia, PA

Responsible for the day-to-day operations of the Enterprise Picture Archiving and Communication System (PACS) throughout five hospitals in the Health System

Manage three computer operators that receive first call on PACS service and support related issues and other Radiology systems including voice recognition and RIS

Manage, integrate, and support mission critical clinical information systems; including the Picture Archive Communication System, Voice Recognition, and Radiology Information System

Monitor 100+ workstations

Assist in troubleshooting and testing system and network problems

Maintain, configure and document user access, user profiles and system configurations

Document user feedback for system modifications and improvements

Manage the correction of broken studies

Work closely with Radiologist and Technologist resolving PACS related issues

1995–2001 Technical Support Specialist – Astea International Inc., Horsham, PA

Software Installation and configuration for Unix based CRM software at customer sites

NIX systems administration and configuration management

Technical support

Performed on-site database upgrades

1994-1995 Software Installation Specialist – Enertec Inc., Lansdale, PA

Installed UNIX and Application Software on server and client workstations

Performed on-site workstation and server repairs and upgrades

Performed on-site installation of PLC equipment

Technical phone support

Education

2005-2006 Temple University, Ambler, PA d – Core computer science courses

1981-1985 Delaware County Community College, Media, PA – 50 credits – Engineering Major

Skills

Agfa PACS, IDX Stentor PACS, IDXRAD RIS, Dictaphone Powerscribe Dictation system, SQL

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