Customer Service Administrative Assistant

Location:

Salary:

$12.00-$15.00

Posted:

November 11, 2012

Deborah S. Hall

Objective: Obtain a challenging position with an exciting dynamic company

Experience:

**-** ** **-**: Customer Service, K ichler L ighting, Cleveland, OH

• H andle high volume of incoming calls

• P rocess orders, check availability and pricing

• A dvise of technical information on products

• P rovide technical expertise to installation issues

• P rovide in house customer service to outside Sales Reps

• P rocess Return Authorizations with call tags

• T rack shipments with FedEx and t rucking companies

• Scan, fax and email invoices and order acknowledgements

• P rovide overall 1st call resolution to all callers

08-98 to 3-99: Special Order Administrative Assistant, UZ Engineered Products, Cleveland OH

• H andle high volume of phone calls

• Assist Sales Reps with expediting orders

• A nswer technical questions concerning the chemical product line

• Check stock availability

• P rocess orders

• P lace special orders requests with vendors

09-95 to 08-98: Warehouse Planner, State Chemical, Cleveland, OH

• Daily communications with warehouse managers, shipping department

• P rocess requisitions

• E xpedite backorders

• Determine quantity of products moved to warehouses

03-95 to 09-95: I nvoice Clerk, Machine operator, UZ Engineered Products, Cleveland, OH

• P rocess invoices for packages shipped by UPS and FED EX

• P icked and packaged orders to ship to customers

• Operated packaging machines

E ducation: E rieview Catholic H igh School, Cleveland, OH

References upon Request