Customer Service Manager

Kathryn A. Mayhan

*** ***** ******** *** ****. Columbus, OH 43209 • xay6hm@r.postjobfree.com • 614-***-****

EDUCATION

Ohio University, Athens, OH

Bachelor of Science, June 2009

Major: Spanish and Minor: Linguistics

Certificate to Teach English as a Foreign Language from both Ohio University and Centro de Estudios Interamericanos in Cuenca, Ecuador (CEDEI)

Study Abroad – Pamplona, Spain

Spring 2006 - complete immersion with a host family learning language and culture

Spanish classes and performed community service work as a conversation partner

INTERNATIONAL EXPERIENCE

CEDEI School of English, Cuenca, Ecuador January 2010 - June 2011

English Teacher

Developed class lesson plans and was in charge of overall classroom management and grading

Education Abroad; Cuenca, Ecuador June – August 2008

Six week experience including four weeks of intensive TEFL study

Four week practicum at CEDEI teaching English night classes at varying levels

EXPERIENCE

Bob Marshall Enterprises, Columbus, OH July 2004 – Present

Office Associate at a multi-million dollar corporation

Familiar with Quickbooks, accounts payable/receivable and processed payroll

Filed, counted money, balanced the daily reports, and sent invoices

Abrio’s Brick Oven Pizza and Restaurant, Athens, OH October 2008 – June 2009

Bartender/Server

Opened/closed bar area and took up to $4,000.00 from other servers

Provided excellent customer service to all guests

Block’s Hot Bagels, Columbus, OH May 2000 – December 2007

Night Manager/Counter Help

Family-owned business, financially trusted to secure the money up to $1000

Received and organized customers’ orders and catering orders

VOLUNTEER EXPERIENCE

Daniel Wright Elementary School September - November 2009

Helped with the kindergarten classes and ESL room three days a week

Oversaw classroom activities and learned teaching strategies

SKILLS

Language: Advanced-to-Fluent in Spanish – oral and written

Computer: Mac OS X proficient and Microsoft Office proficient; familiar with

Quickbooks

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