Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Olean, NY, 14760
Posted:
January 01, 2012

Contact this candidate

Resume:

OBJECTIVE

To secure a challenging position within your organization that will fully utilize my past experience and lead to personal growth and career advancement.

PERSONAL INFORMATION & QUALIFICATIONS

• Environmental construction supervisor for an industry leading Construction company, retail store manager with a major convenience store chain, and a prominent home improvement store chain, all recognized for delivering unparalleled customer service and standing behind their products/workmanship.

• Dependable and reliable in supporting and enabling team effort to produce genuine long-term sustainable development and success.

• Highly confident and persuasive team builder able to motivate and communicate to achieve exceptional performance.

• Areas of Expertise include:

• All phases of Business

• Leadership

• Problem solving

• Inventory and cash controls

• Employee management and training

• Exceptional customer service

• Highly pc literate-use of various window programs for paperwork and invoice inputting.

EDUCATION

1995 Diploma, Manchester-Shortsville Central School

1995 Certificate in Electrical, Finger Lakes Area Vocational Center

EMPLOYMENT

2008-2010 Supervisor, Enviro-Tech Environmental services

Helped build the business with outstanding customer service and workmanship. Helped successfully add new environmental services such as asbestos remediation, lead removal, and radon mitigation. The business offered many other construction services such as mold remediation, demolition, new build, drywall, painting, roofing, electrical and many other areas. Supervised three different crews on job sites to make sure all work was done efficiently and properly. Responsibilities included leading crews, scheduling jobs, training, inventory control, safety (OSHA), and most important customer satisfaction.

2002-2008 Store Manager, Express Mart

Successfully increased sales every year after being transferred to different stores. Designed more attractive merchandise presentations resulting in increased store traffic and profits. On call 24 hours a day to keep the store running efficiently. Responsibilities included hiring and training, customer service, inventory control, merchandising, cash control, delegate to boost productivity, manage and motivate staff, daily paperwork, input invoices, and all other facets to keep a convenience store running.

1999-2002 Outside Receiver of Lumber and Building Materials, The Home Depot

Assisted in the organization of the storage lot containing the inventory of lumber and building materials. Produced more attractive merchandise presentations to enhance the shopping experience for customers. Successfully completed various training classes to increase knowledge to better assist the needs. Responsibilities included loading and unloading of lumber and building materials off of trucks, forklift safety, keep a neat inventory in storage lot, Keep a clean and neat area for customers to shop in, inventory control, merchandising, and assist customers with projects such as pole barns and decks design.



Contact this candidate