Customer Service Representative
Resume:
JESUS HERNANDEZ
Elgin Il, ***20
x7mxuz@r.postjobfree.com
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CAREER PROFILE:
Skilled and enthusiastic Customer Service Agent with immense knowledge of providing advice and information on products and services. Looking for a challenging position as Customer Service Assistant/Agent to utilize my experience.
PROFESSIONAL STRENGTHS:
• Possess effective written and verbal communication skills
• Fluent in English and Spanish
• Ability to perform tasks independently as well as part of a team
• Good motivator with excellent presentation skills
• Ability to handle multiple tasks and solve customer queries efficiently
• Possess excellent customer service skills
• Goal oriented and ability to set goals as well as meet objectives
• Possess excellent monitoring and supervisory skills
• Excellent organizational skills
• Highly initiative to manage a busy workload without close supervision
PROFESSIONAL EXPERIENCE:
• JP Morgan Chase From 06/22/2008 - 09/08/2011
2500 Westfield Dr
Elgin Il 60124
Customer Service Representative/Financial Service Advisor, Inbound/Outbound Call Center
Provide effective and timely resolution of a range of customer inquiries.
Complete ongoing training to stay abreast of product, service and policy changes.
Strike a positive and cooperative tone with both customers and coworkers.
Handled a high influx of inbound calls within a dynamic call center environment.
Managed multiple priorities and maintained effective results in a quota driven workplace.
Responded to customer inquiries and requests and resolved issues efficiently and professionally.
Accepted assignments with an open, cooperative, positive and team-oriented attitude such as Escalation calls and helping with specific programs.
Utilized multiple call center support applications to efficiently assist customers and agents.
EDUCATION
Elgin Illinois
Elgin High school
COMPUTER SKILLS
MS Word, Outlook, Excel, PowerPoint, and Tandem
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