Objective: To attain the position of a disaster recovery specialist to guide the organization on methods to prevent and overcome the challenges, pressures, and uncertainties in today’s technologically advanced world. My technical expertise, customer service, and bilingual skills can be utilized with the opportunity for professional growth and advancement.

Certifications and Key Skills:

• Bilingual - Spanish • MIMIX Intermediate and advanced

• IBM 8XX iSeries Engineer • TCP/IP Intermediate and advanced

• IBM 8XX LPAR Creation/Management • IBM Laser printer Engineer

• IBM I5/P5 HMC LPAR Certified • AS/400 Intermediate and advanced User

• AS/400 BRMS Save/ Restore (Backup Recovery Media Services) • Windows 95, 98, NT, 2000 and XP A+ Certified

• TCP/IP, LAN/WAN • IBM and Hewlett Packard Laser/Impact & Cut sheet Printers

Professional History:

Owner/Operator

(12/08 –Present ) Americano Tech Denver, CO

• ISeries Disaster Recovery consulting

• Iseries Hardware Maintenance/Service (replacement of failed drives, IOAs and IOPs, Etc.)

• Software (installs, recoveries, PTFs CUMs, Etc.).

• PC OS(windows) installation and configuration

• Cell phone CDMA flashing /GSM unlocking

• Cell phone hardware repair

Disaster Recovery Data Center Manager

(08/06 - 12/08) WTS (World Technology Services) Denver, CO

• Specialized in iSeries Disaster Recovery recovering and supporting 82 Disaster Recovery customers. Using BRMS, MIMIX and native OS/400 from V7R4 down to V4R5.

• Maintain a Disaster Recovery” Ever-ready state” Data Center that consisted of Two I5 570’s and Four 8XX AS/400 Servers partitioned into 54 separate LPARS.

• Maintenance/Service included both Hardware (replacement of failed drives, IOAs and IOPs, Etc.) and Software (installs, recoveries, PTFs CUMs, Etc.).

• Installed, maintained and serviced over 350 X Series servers.

• LAN administration using Cisco 6509 and 2950 Switches.

• Managed 2 PDUs that powered the data center.

• Operated and serviced multiple types and models of tape drives and libraries from 8mm to LTO 1 thru 4 and 359X both SCSI and fiber.

iSeries (AS/400) / X series Disaster Recovery Specialist

(08/98 - 08/06) IBM BCRS (Business Continuity Recovery Services) Boulder, CO

• Successfully recovered and supported 6 TRUE disasters.

• iSeries and i-Net server recovery specialist.

• Configuring and supporting servers (creating new Lpars (logical partitions) and restoring OS/400) and i-Net servers for customer DR testing.

• Supported multiple customers in over 1000 disaster recovery test. Provide Recommendations for improvements with Disaster Recovery process.

(08/98 -08/02)

• Technical lead for service engineers in Mexico for various network IBM laser printers.

• Provided guidance and hardware support for Level 1 call screeners, providing Level II AS/400 and LAN support

• Corresponded with IBM customers posting technical online questions from various countries.

Level II Escalation Support Technician

(08/97 - 08/98) Startek Inc Greeley, CO

• Handled customer satisfaction and escalated issues

• Provided solutions to achieve and exceed the customer’s expectations

• Problem determination of hardware/software problems on various Hewlett Packard inkjet printers

• Resource for level 1 on-line agents, and answering live calls coming into the call center.

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