Jeffery Black *** **** ******* **
Arlington, TX 76012
Home Phone (817) ***-****
To obtain position with Company which will allow me to enhance knowledge to benefit both my employer and myself
Over 10 years of experience implementing and assisting customer processing payroll with various ADP payroll software products to include PCPW, Pay Expert, Etime and EZLM
Over 10 years direct experience supporting Kronos Iserie sand WFC versions of the software. Kronos administrator for a multistate company with over 4000 users. Configured payrules, set up time clocks and administered servers associated with the software
Capable of resolving complex issues and implementation of the product. Also 2 years experience supporting software from customer side
Knowledge of various operating systems to include Windows XP, Win2000, ME, Win NT Server and Workstation, Win 95, Win98, Win3.1, DOS, UNIX, Novel etc. Also advanced knowledge of dialup and Internet connection technology. MCSE certification, A + certification also knowledgeable in Exchange, Landesk, Ghost, PC Anywhere and Timbuktu Pro
Provided Sr. level support on both hardware and software for major manufacture of hardware and software
Excellent communication skills, which allow effective communication with both novice and advanced users of products.
Provided Network support/desktop support for approximately 500 users.
Installations, upgrades, software installs and support of various applications to include Microsoft Office, NT workstation, Network setup and Microsoft Exchange/Outlook.
Bodycote Inc Systems Analyst/Kronos Administrator (March 2008-current)
Kronos Administrator for an international Heat treat company with over 4000 employees worldwide. Provide all levels of support to include General manager\employee level training, configuration of schedules, pay rules and all database management. Also install, support and maintain all clock installation and deployment. Very knowledgeable with DCM, Connect interface and various Kronos support software programs.
Kronos/ADP Technical Support/Implementation (May 2003-March 2008)
Provide enterprise level support for Time and attendance software to corporate end users and IT staff for some of the largest companies in the world to include Coca Cola, Gamestop, Kroger etc. Administrative level support on AS400\iSeries based software that also includes a windows based Java client.
Implementation of ADP Etime/EZLM software to interface with ADP payroll software to include PCPW and PayExpert, Successfully implement and train clients on the use of both Payroll and Tine and attendance software
NHIC Network Administration/Desktop Support(October 2000-March 2003)
Provided Desktop and Network Administration support for large Insurance Company with approximately 700 employees. On a daily basis work with computers running Windows NT, Windows 95/98, and Windows 2000. Running applications on Netware, Unix, AS400 and Windows NT Server. Troubleshoot and setup computers that run various proprietary software
Ahlers and Associates Technical Support Specialist (April 1999 -October2000)
Provided advanced support to clients with proprietary medical software.
Responsible for training both new hires and new clients on use of software.
Provided software and hardware support to both internal and external clients using various operating systems and network operating systems. Also developed and debugged software installations using Wise install software.
CRA Sr. Technical Support (May 1995-October 1998)
Provided SR level support for Major hardware manufacture. Handled escalated calls when level 2 reps were unable to satisfy customers. Responsible for training, information and database management for lower level support Reps. Dealt with software and hardware issues related to video cards, sound cards, modems and various other peripherals. Also responsible for support of proprietary software that shipped with products
SSG/Supervisor, US, Army (Oct. 1986-May 1995)
Communications specialist performing basic and advanced military duties. Promoted to SGT(Supervisor) position after only 2 yrs of Service. Exemplary duty to include Post Soldier of the Quarter and Non-Commissioned Officer of the quarter. Served in Special Operations Unit in various campaigns to include Operation Desert Storm
Jefferson Community College, Business-Computer Information Systems- 1995
Texas State Technical College, Computer Network Administration-1998-2000