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Customer Service Manager

Location:
southborough, MA, 01772
Salary:
12.00
Posted:
May 18, 2011

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Resume:

LAURA NICOLE CARAVETTA

* ********** **. ************, ** 01772

Home: 508-***-**** • Cell: 707-***-**** • Email: x28d9w@r.postjobfree.com

Health Information Management

HIGHLIGHTS

• Knowledge of general office procedures including multi-line phone, filing, data entry, organizing, computer aptitude

• Strong communication skills; ability to work with diverse populations and aware of the importance of confidentiality within the medical field

• Quick learner; able to grasp new ideas, concepts, and methods

• Proven strength in problem solving and decision making

AREAS OF KNOWLEDGE AND SKILLS

Medical Terminology Electronic Health Records Anatomy

HIPAA Regulations CPT/ICD 9 Coding Microsoft Office

Claims Processing Pharmacology Health Care Law and Ethics

CPR/First Aid Certified Customer Service Safety and Health Procedures

EDUCATION

Davenport University, Online

Bachelor of Science, Health Information Management Expected Fall 2011

RHIA Eligible

WORK EXPERIENCE

SHARC Head Swim Coach/Receptionist May 2010 to Present

• Perfect swim strokes and help train for goals

• Prepare and run practices and attend meets

Westborough Swim and Tennis Club Swim Coach/Lifeguard Aug. 2008 to May 2010

Tourneau Office Manager Dec. 2007 to May 2008

• Reconciled inventory, and managed shipping and receiving

• Answered multi-line phone and provided outstanding customer service

• Scheduling employee training and completed sales corrections

Easton Family YMCA Head Swim Supervisor July 2007 to Dec. 2007

• Organized and managed CPR/First aid classes and renewals

• Managed registration of the swim programs through DAXCO database

• Wrote department budget

Ruby Tuesday Server Aug. 2005 to Sept. 2006

Cattleman’s Safety Coordinator April 2004 to July 2005

Ensured the restaurant was updated to all current Health Codes

Design and ran all Safety Games and Meetings

Wrote Budget for the Safety Department

La Cantera Racquet & Swim Club Lifeguard Aug. 2003 to Aug. 2004



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