ASHISH AGGARWAL

Z-**\B PREM NAGAR UTTAM NAGAR

NEW DELHI-110059

CONTACT +91-995*******

EMAIL ID x0wmw5@r.postjobfree.com

CAREER OBJECTIVE:

Seeking a challenging and responsible position in industry that utilizes my professional and academic excellence

EDUCATION QUALIFICATION:

B.Com (H) from Delhi University, Delhi (India)

Microsoft Certified Professional (MCP) from IACM

PERSONAL SKILLS:

* Strong customer service skills: empathy, listening, enthusiastic, patience, reasoning and problem-solving skills

* Willing to learn and flexible to changes. Variations related to schedule (including additions and deletions) as may be reasonably required to meet its business and operational needs.

* Aptitude and ability to grasp Team player Confident and have a positive attitude

* Self-motivated, proactive and uses initiative for process improvements

* Ability to accept direction and suggestion for personal development

Experience:

Convergys India Services Pvt. ltd.

Department: Microsoft Windows Server

Designation: Sr. Technical Support Associate

Duration: Since 28 July 2008 to 6 March 2012

Process: Working as Research Engineer and providing Technical assistance for Microsoft Office, Outlook, Outlook Express, and Windows mail, Windows Live Mail and Small Business Server.

Convergys provides solutions that drive more value from the relationships our clients have with their customers. Managing these relationships, fostering improvement and adding value to them is how we enable organizations worldwide to improve their business performance.

Reporting Team Manager- Mr. Sharad Sharma

Key Responsibility Areas:

• Providing Support to North American Premier and Professional Customers to resolve the Server issues and Microsoft Office and Outlook issues.

• Installation of Windows Server and No Boot issues.

• Handling Implementation of Microsoft Unified Communication based products such as AD, & Hyper-V

• Active Directory Group Policy issues, DHCP Server issues, DNS server issue to make sure the flow of the Network.

• Understanding of Customer network environment and provide the support in the environment.

• It includes Proxy Server troubleshooting, Group Policy, and Internet Explorer troubleshooting.

• DHCP and DNS troubleshooting

• Installation and configuration of Active Directory.

• Backup and Restore Active Directory.

• Building a Domain Controller, DNS Server, DHCP Server.

• Installation of Microsoft Office 2003, 2007 and 2010.

• Configure Email Clients like Microsoft Outlook, Outlook Express, Windows mail and Windows Live mail.

• Functioning of OWA (outlook web access) and hosted mail

Nivio Technologies

Department: Technical Support

Designation: Senior Innovator

Duration: Since 7 March 2012 till Present

Nivio is a global Cloud Computing company with the goal of removing computing constraints and providing ubiquitous access to Microsoft Windows. The company was selected as a World Economic Forum - Technology Pioneer in 2009.

Reporting to Head -infrastructure and Customer Care- Mr. Bhagwan Soni

Key Responsibility Areas:

•Drive reactive Problem Management

•Perform knowledge transfers & training to Partners/Vendors

•Customer sensitivity and Rapid Response

•Working on Zendesk ticketing tool and responding to Tickets

•Quality & Process Compliance

•Constant evaluation of customer environment and driving automation

•Work on Escalated incidents and provide resolution

•Coordinate and work with senior engineers and product development team.

•Participate in product improvement and development plans.

•Test newly developed products and knowledge transfers from engineering team.

EXTRA CURRICULAR:

Member of cricket team in Inter school competitions

Play Table Tennis

PERSONAL PROFILE:

Name : Ashish Aggarwal

Father’s Name : Mr. Naveen Aggarwal

Nationality : Indian

Date of Birth : 06 February 1986

Marital Status : Single

Hobbies : Playing Cricket, Table Tennis and Surfing on Internet.

Languages Known : English and Hindi

UNDERTAKING:

All the information mentioned above is true to the best of my knowledge and belief.

Place:

Date:

(Ashish Aggarwal)

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