Quality Assurance Project Manager

NELSON PEREZ

**** ******** **** ***** • Plantation, FL 33324 • *******@*****.*** • 954-***-****

Alternate Address: 1627 SW 37 Ave Coral Gables, FL 33145

Deployment Field Project Manager with over 16 years of experience in planning and leading complex projects.

Specialty in related solutions, enterprise, technical, telecommunications business to meet client streamline strategies.

Seeking full time employment position in similar profession area of experience but welcome a variance position leading to an environment with promising outlook and business acumen. Also, speak Conversational Spanish.

EXPERIENCE

ECHOSTAR Satellite Communication Fort Lauderdale, FL

Field Service Manager and Project Manager 8/08-2/10

Directed full installation life cycle for satellite systems / Accountable for hiring and managing 6 install teams /coordinating all logistics,

Quality assurance and troubleshooting / handled new accounts and ensured product quality/logistics.

• Built and maintained strong working relationship with subcontractors

• Dispatched to ensure highest levels of customer service and company compliance

• Conducted random on-site inspections for team’s performance for maximum productivity

• Responsible for quarter end to year-end profit and cost reduction

• Prepared future staffing through recruitment, training, and individual performance evaluations

• Analysis of weekly employee performance data to determine company meeting for optimal improvements

• Assisted with facility area management and overseeing installation, clean up and quality assurance of equipment(s)

• Scheduled all technician routes and reassigning routes by monitored field mobility tracking system

CVS Pharmacy Fort Lauderdale, FL

Assistant Marketing Manager (Contract Based Position) 11/07 – 8/08

• Direct business and financial operations.

• Lead design of creative displays and maintenance of weekly prices generating significant Product sales

And maintaining budgetary guidelines.

• Customer service leadership.

• Employee staffing, training, and development

VERIZON New York, NY

Network Operations Program Manager and Project Manager 3/90-12/06

Directed the install of central office transport and switch equipment /Accountable for over $1M in equipment inventory / Managing a

24 Mechanical System / Managed various teams of Equipment Technicians/Quality assurance/trouble shooting/logistics.

• Spearheaded project lifecycle from initial engineering specification layouts

• Extensive collaboration with network engineers specifications.

• Maintained and updated all execution phases to project stakeholders.

• Reviewed all project cost reduction through adding Material System Technicians reducing FTE by 5.

• Developed and implemented strategic plans for all consolidation of project timelines

• Reduced company cost by 3-7% via site managing and timeline productivity

• Increased yearly revenue of $2.5M on various on-going projects.

• Performed evaluations and troubleshooting of connection issues wiring and cable as needed

• Planned floor layouts for installation of Telecom equipment for optimal solutions and monitor real-estate locations.

• Researched benchmarking to verify quoted amounts for project accuracy and budget limitation

• Assisted with Facility management by overseeing installation area, property management, clean up and quality assurance of equipment.

Cont-Verizon

Network Vendor and Installation Manager 2000-2004

Handled vendor installations for 5 buildings as well as managing and implementing all internal telecommunications solutions.

• Structured vendor partnerships aligning internal engineering and operations

• Included and updated all execution phases for each existing or new project to second level director

• Conducted equipment configurations with engineering recommendations

• Produced all specific Reporting across execution teams involved project phase with timeline projections

• Evaluated each project through our Lead and supporting Equipment technicians for specifications/installations

• Directed equipment research and procurement, materials within budgetary guidelines

• Responsible for Procurement reviews for approved project details

• Conducted all Quality assurance, troubleshooting and logistics on completion of projects

Cont-Verizon

Team Leader 1994-2000

Multilingual Call Center Billing & Collections/Product Sales

• Led billing and collection teams on daily operations including supervision and training

• Redesigned the compensation/incentive plan reducing company costs nearly 5% each year

• Improved efficiencies/productivity by developing and implementing training on selling techniques and diplomatic approaches for increasing year end revenue by 8% which translated to $1.8M

• Worked with departmental teams to determined marketing product sales

• Reviewed customer details of new accounts / established accounts and handled escalation customer calls

• Provided weekly observation reviews of associates or as needed for departmental improvements and feedbacks

• Reviewed credit history of all customers and investigated rental contract to determine correct customer at resident

EDUCATION

PACE UNIVERSITY , NEW YORK - GRADUATED / 1992

B.S. in Business Administration, G.P.A. (3.0)

Omega Phi Sigma

CERTIFICATIONS

Project Management Professional, PMP, New Horizon. (Preparing for EXAM)

Management Leadership Certification, EchoStar Academy.

Quality Assurance, Corporate Compliance Records Management.

Cisco Certified Networking Associate in New Horizon (Preparing for EXAM)

Microsoft Project 2007 (Beginner)

Quality assurance in the Transport Telecommunication industry

PLATFORMS AND TOOLS

MS Windows, MS Outlook, MS Office, Lotus Notes

Telecom: Ericsson optical switch, DSX-3 (Digital Signal Level 3 Cross Connect), DSC-1 (Digital Signal Level 1 Cross Connect), LGX (Light Guide Cross Connect), Nortel, Lucent, Alcoa, wireless application protocol novice, Lightspan Transport Wireless Multiplexing, Fujitsu Flashwave 4500 optical transport networks utilizing Voice, Data, Video. Fiber Optic Service, Fiber Optic Backbone technology,

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