Bertha E Garcia

Cell # 903-***-****

E-Mail wxejxr@r.postjobfree.com

OBJECTIVE

To become part of a fast pace team in which I can motivate those

around me and continue my personal and professional growth

WORK HISTORY

2005 - Present Solectron/Flextronics Corp Tyler/Longview TX

Bilingual Technician/Customer Service

Speak directly with customers to help with all of their cell phone needs, billing inquiries and technical concerns in a major wireless carrier’s retail location. Assist the sales rep’s and manager with the customers’ needs including analyzing repairs, programming, troubleshooting and testing cell phone equipment. Handled warranty claims and accurately documented customer interactions as needed. Help to maintain the store including opening and closing duties within the technical service department.

2002-2005 Protection One Security Systems Houston TX

Bilingual Customer Service/Technician Specialist

Data Entry, Payroll, Dispatch service technicians to customers locations

daily, keep dispatch radio with me at all times, assist technicians with daily

work orders and proper completion of corporate forms, answering customers

calls and scheduling the appropriate type of service calls to best meet the

customer’s needs. Daily goals to meet higher standards of customer

satisfaction in every aspect of my job.

2001-2002 Three Man Movers Houston TX

Dispatch

Daily duties included data entry, payroll, dispatching trucks to homes

owners destination, routing 4 teams daily to work around the customer's

scheduled time frame. Public Relations, assisting customer's via telephone

to select the best time frame and service to meet their needs.

1995-2001 Coverall of Houston Houston TX

Franchise Owner (Self Employed)

Create a growing list of clientele around the metro Houston area and

surrounding locations. Duties included: public relations, promoting my

team to gain more contracts within the corporate franchise. Meeting with

clients to select a weekly schedule of on side maintenance specifically

designed to meet the customer’s standards, securing location's after hours

with locks and alarm codes, provided the customer with a daily log book to

request any specified maintenance that needed to be fulfilled.

1994-1995 Westinghouse Security Systems Houston TX

Dispatch

Speak directly with customer’s to schedule the desire maintenance.

dispatch service to business or home owners location, data entry,

provided customer’s with “post-Maintenance” calls to ensure that all

scheduled services had been performed to the customer’s standards.

1993-1995 On call/Macaw/(A T & T) Comm Houston TX

Technician

Data entry of work orders. Programming and repair of Mobile paging

devices. Daily inventory of part’s and supply stock. Daily inventory of

pagers in line to be programmed of repaired, assisted sales rep’s and

customers with billing inquiries and technical concerns. Exceptional

knowledge of paging devices and circuitry needed to be a successful

technician.

1984-1992 Century/Sentera Development Corp Houston TX

Locksmith Technician

Data entry of work, answer telephones to record tenants requested

maintenance, assisted tenants with any keying specifications, cut keys for

tenants, pin cylinders of new locking mechanisms, install new locks and

secure custom keys with authorized personnel.

Education

1989-1991 RETS Electronic Institute Houston TX

Electronics, Computer and Communications Technician

Completed 90 semester credit hours which included training in the

following DC and AC Circuit theory and analysis with basic lab.

Mathematics. Solid state devices and circuits theory with basic lab.

Telecommunications theory with basic lab.

Degree in Electronic Engineering Technology

Graduate Class of 1991

LANGUAGES

English and Spanish

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