Nichola Anderson

wx8sv2@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

As an experienced customer service professional, I bring my communication and technical skills to the challenges of a fast paced environment. The ability to meet deadlines, while being a team player or working independently and producing high quality work is what I offer to my employer and guests. I am a self-motivated and enthusiastic individual, who wants a challenging position.

MS Office | AS400 | AutoCAD | Exxpedite | Photoshop | Internet

PROFESSIONAL EXPERIENCE

• Canvassing on behalf of SickKids Foundation’s business to business team and assisting in training new hires.

• Educated guests on garment attributes and fabric engineering in relation to benefits for physical activities.

• Communicated effectively as a team member on a sales floor during the fast paced holiday season.

• Acted as a liaison between Interior Designer, Vendors, Manufacturers and Freight Carriers.

• Tracked finish and sample approvals, changes to specifications and managed notifications.

• Deployed Requests for Quotation (RFQ) to vendors and manufacturers.

• Created purchase orders with specifications and pricing, to meet client-specific purchasing terms.

• Ensured vendors and manufacturers met project supply schedule requirements.

• Managed freight carriers, vendors and manufacturers communication regarding shipment details.

• Arranged and approved freight estimates from carriers.

• Recruited by a Sales Manager while at Kitchen Stuff Plus and commended by President for service.

• Communicated effectively to customers in person and via phone, and greeted customers waiting in line.

• Understood customer needs to find the most cost effective and time conscious solutions.

• Educated customers on upgrades for paper, printing in colour and finishing options for projects.

• Handled customer objections regarding cost, copyright laws or timing for order completion.

• Solved issues with customer files, printers and other machinery in the Copy & Print Centre.

• Responded to customer inquiries on the sales floor and via phone, in a professional manner.

• Assisted customers with appropriate products to suit their needs.

• Utilized active listening skills when asking open ended questions.

• Handled transactions via POS terminal, with various methods of payment, returns and exchanges.

• Completed stock checks, overall appearance and stocking of the sales floor while greeting customers.

• Worked with store manager, floor manager and head cashier, and other staff members.

• Generated an order for drapery fabric valued at $10,000 by offering a designer suitable product options.

• Trained North American reps on various processes, to reduce training costs and improve productivity.

• Provided support for sales representatives to meet and exceed their sales targets.

• Prioritized up to 50 daily inquiries, resolved issues and built loyal customer relationships.

• Represented the brand to end users, contractors and designers during showroom visits.

• Created reports with quotes, pricing, and customer follow up, to share objections with sales reps.

• Researched product info and developed sample packages for designers, end users and sub-contractors.

• Trained staff, worked part-time during school, received gold “e” pin for service excellence.

• Successfully multi-tasked in a fast paced environment and attended to in-store and phone customers.

• Assessed customer’s needs to provided solutions that minimize returns and build relationships.

• Merchandised products to showcase how various pieces work together to create complete outfits.

CAREER HISTORY

TNI Inc. (Client: SickKids Foundation) | Donation Canvasser – Business to Business

Lululemon Athletica | Educator

Project 3 Sixty | Purchasing Coordinator

Staples Business Depot | Copy & Print Associate

Kitchen Stuff Plus | Customer Sales Representative

Designtex (A Division of Steelcase Inc.) | Sales Support Specialist

Sears Canada Inc. (Yonge & Dundas) | Sales Specialist

EDUCATION

George Brown College, Continuing Education - Toronto, ON | AutoCAD Fundamentals Certificate (2009)

Ryerson University, Toronto, ON | Bachelor of Interior Design (2002)

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