Paul Fila Resume

“AGE HAS NO BARRIERS, NOR DO I”, Paul Fila 1967

Affiliations

PHI THETA KAPPA and BETA GAMMA SIGMA

Local and National Member SHRM

Personal Profile

Name: Paul Fila

Phone: 1-239-***-****

Email: wx48mb@r.postjobfree.com

Home Location: US-FL-Cape Coral-Florida-33904

Experience

Most Recent Title: Manager

Experience: 35 Years Managed Others: Yes (Spans of 10-15)

Jobs Last 3 Yrs: 2 Last Job Tenure: 32 Years, 8 Months

Sec. Clearance: No Spoken languages: English, Limited Spanish and Hindi

Highest Degree: MBA Felony Conviction: No

Desired Position – Program/Project Manager of Manager

Employed: Full Time Student, pursuing PhD

Job Type: Full Time, Seasonal, Part Time, Temporary

Motivation: Entering or returning to the workforce, not retirement ready

Desired Pay: $45,000 per year

Most Recent Pay: $145,000 per year Prior to retirement

Max Commute: 25 miles preferably

Travel Preference: Road Warrior

Shift Preference: First shift (day), Second shift (afternoon), Third shift (night), After classes, Rotating, Weekends

Interests

General Business (25 Years experience)

Information Technology (35 Years experience)

Management (25 Years experience)

Professional Services (25 Years experience)

Telecommunications (25 Years experience)

Will Relocate To: If required, and rewarding

US-FL-Cape Coral-33904 (Citizen)

Resume

SUMMARY: extensive experience in customer relations with numerous sales and service positions having direct support of customers in support of Sales/Marketing and Service Teams. The positions have been with a major telecommunications and computer manufacturing/services corporation. Program/Project/Management skills utilized were from Local to Global in scope. Team concepts were used in most if not all environments. Managed large teams in many Global Customer Integration and Enablement Services as well as General Management Sales positions. Experience in both Sales and Service Management for large, medium and small customer sets.

Last position, Manager for AT&T Global Installation and Enablement Systems - Cross Functional Services / Measurements Organization for the MDNS (Managed Data Network Services), the position involved business analysis and development of systems and evaluation and the cooperation and management of individuals which are on the Measurements Support Team, thus ensuring the highest customer satisfaction in the delivery of managed services to the IBM Master Service Agreement and AT&T Commercial/Retail Customers.

Paul the Individual: A high energy, self motivated, self starter with the ability to develop and establish an efficient and highly productive environment to support any customer commitments, willing to except any Individual Contributor Management position or Management Position, and will give it my best…as I have in the past.

DETAILS: 36 Years in the Information Technology/Telecommunications Business AT&T 1999 – 2003, IBM 1968 – 1999

CALL CENTER SUPPORT

• Alorica – Support for Retail Electronic Devices, troubleshooting and dispatch service

CURRENT EDUCATIONAL STATUS

• Student – Rutgers University Admission pending (enrolled in PhD Curriculum)

• Student - William Patterson University (recently completed MBA May of 2008)

RECENT TRAVEL:

• 2005 Hawaii, and numerous states within domestic USA

• 2006 Study Abroad Program at WPU India

• 2006 Amsterdam, Netherlands, and Paris, France

• 2007 Caribbean St Thomas, St John, Cozumel, Cancun Mexico

RETAIL SALES

• 2006 Pharmaceutical/Retail

• 2005 - 2006 Pharmacy Technician CVS

SALES

• 2003 - 2004 Sales Consultant Maroon Automotive Group

• 2003 - 2006 Citi-Group – Primerica

MANAGER AT&T

• 2003 Program Manager – Program Manager MDNS Measurements

• 2002 Program Manager - Cross Functional Support – Task Force - Identified and corrected numerous issues and opportunities in the Measurement Process, Dollars Savings and Customer Sat were not measurable, Identified and corrected Billing Process Issues allowing the recovery and correction of approximately $80,000 per month

• 1999 - 2002 Delivery Program Manager in support of the IBM MSA Wholesale Offering with an overall OTP of 95% during the period

MANAGER IBM

• 1998 - 1999 Recovered Asset Revenue for AT&T based on IBM MSA Contract

• 1994 - 1999 Project Executive/General Manager – Engineering VSAT Products for 2-Way Interactive, Broadcast Technology including (TV and Radio), for the ECKERD Drug Corporation, conditioned the VSAT product by transitioning this outsource environment when J.C. Penney acquired/merged with Eckerd Drugs to the AT&T Network – Exceeded all Revenue and Profit objectives within budget objectives for VSAT Offerings

• 1989 - 1993 Lead Engineer of VSAT Products for 2-Way, Broadcast, TV and Radio

• 1985 - 1988 Research Staff member in IBM’s Yorktown Research Facility (Confidentiality of Product must be maintained) enabled Digital Broadcast Technology and created SBDLC Satellite Broadcast Data

Link Control, a Link Level approach/technique for one way VSAT transmission.

• 1983 - 1984 Project Mgr - Executed Downsizing of the Service Division from 16,000+ to @11,000 employees

• 1982 - 1983 Project Mgr – Team Member of a task force which re-organized three IBM Service Divisions into one Division with 16,000+ employees.

• 1981 – 1982 – Course Development/Instructor and Book Manual Creation, for Educational Center for Problem Determination Courses for MVS/XA, VM and VSE

• 1980 - 1981 Systems Engineer Retail Store Systems (Mercantile, JC Penny, Macy’s and Brooks

• 1968 - 1982 Service Maintenance and Repair of both Hardware and Software from 1968 thru 1982 for IBM Product Line including Operating Systems VSE, VM , OS, VS1, MVS, MVS/XA and various Hardware Products.

MANAGERIAL SKILLS

• Team Management

• Organizational

• Number of reports exceed the 15 normalized

• Process Oriented

• Goal Manager

• Challenger of Personal (to effectively achieve their goals/desires)

• Reward manager

STAFF/TECHNICAL MANAGER

• Dashboard creation and Management thereof

• Plan, Identify and Organize

• Management of the Systems

• Assess risks and cost of ability to deliver

• Development of the System to achieve optimum results

• Monitor the systems to ensure accurate and timely delivery of data

• Communicate results on business cycle required Core inputs and sources of inputs

• Systems: Various systems and data sources are utilized including but not limited to PC Client and Server based products

• IBM Lotus 123, Notes, Approach, Microsoft (Visual Basic, Access, Excel, Power Point, FrontPage, Web based Services) other programming languages and products, REXX, HTML, XML, Lotus scripts, SQL and Oracle working knowledge of Java, C++, XML, and Macro Media, Dream Weaver, Flash, Fireworks, MVS (INFO, QMF, IOE, DB2, Global Order Management System, SAS Jobs and Programming), VM (CMS XEDIT and Exec’s), Manual data retrieval when required

• Business process used to develop requirements and the various measurement points within the various systems, allowing define-able targets/objectives.

• Strong quantitative analytical skill

• Strong interests in Statistical, Math, Comp Science, and Economics in addition to management of personnel.

• Excellent in SAS Analysis Tools

• Excellent SQL tool management

• Large-scale/Mainframe data processing experience, wrote the MVS/XA Diagnostic Manual for the IBM service organizations, National/Field Engineering Division

• Experienced in C/C++ and Visual Basic Applications

• Expert in use of Excel and Visual Basic Application (VBA) Coding

• Expert in Measurements using Microsoft Access

EDUCATION:

1966 – 1967 High School - Electrical Engineering Saunders Trades and Technical H.S., Yonkers, NY

1968 – 1969 Pursuit of BS Electrical Engineering Polytechnic Inst (now NYU) Brooklyn, NY

1971 - 1974 Pursuit of BS - Business Administration - Management Manhattan College in Bronx, NY

2003 - 2004 AAS – Business Administration and Computer Science Passaic County Community College, Paterson, NJ

2005- 2007 BS – Business Administration Management William Paterson University Wayne, NJ

2007- 2008 MBA – General Management and Finance William Paterson University Wayne, NJ

Deans List:

• Spring 2005

• Fall 2005

• Spring 2006

• Fall 2006

• Spring 2007

AFFLIATIONS:

• 2004 Phi Theta Kappa

• 2006 Beta Gamma Sigma

• 2007 SHRM Society of Human Resource Management 2006 both Local and National Chapters

• NASD/FINRA Licenses/Carded (currently expired, willing to restate.)

• Series 6, 63, and 26 Registered Principle, (currently expired, willing to restate.)

• Insurance Producers for New Jersey, (currently expired, willing to restate.)

• Pharmacy Technician NJ State License

• Published thru IBM documentation – Developed, Wrote, and Delivered for publishing 7 separate manuals including Human Resources Pamphlets for Corporate wide distribution to 20,000 personal

Skills Assessment

Category Skill Level of

Experience Years Used Last Used

Administrative Support Department Level Expert 10+ years 0-1 years

Administrative Support Executive Level Expert 10+ years 0-1 years

Administrative Support Heavy Phones Expert 10+ years 0-1 years

Administrative Support Office Management Expert 10+ years 0-1 years

Administrative Support Reception/Greeting Expert 0-2 years 0-1 years

Administrative Support Trade Show Coordination Expert 5-10 years 0-1 years

Administrative Support Travel Arrangements Expert 5-10 years 0-1 years

Architecture Project Management Strong 5-10 years 2-3 years

Banking/Financial Corporate Operations Strong 10+ years 3+ years

Banking/Financial International Strong 2-5 years 1-2 years

Call Center International Expert 0-2 years 1-2 years

Computer Programs Lotus Notes Expert 10+ years 0-1 years

Computer Programs Microsoft Access Expert 10+ years 0-1 years

Computer Programs Microsoft Excel Expert 10+ years 0-1 years

Computer Programs Microsoft Outlook Expert 10+ years 0-1 years

Computer Programs Microsoft Power-point Expert 10+ years 0-1 years

Computer Programs Microsoft Project Expert 10+ years 0-1 years

Computer Programs Microsoft Word Expert 10+ years 0-1 years

Construction Project Manager Expert 10+ years 2-3 years

Customer Service Call Center Expert 10+ years 0-1 years

Customer Service Face-to-Face Support Expert 10+ years 0-1 years

Customer Service Frontline Support Expert 10+ years 0-1 years

Customer Service Phone Support Expert 10+ years 0-1 years

Employment Law General Knowledge Strong 10+ years 0-1 years

Engineering Applications / Technical Support Strong 10+ years 0-1 years

Engineering Design Strong 10+ years 0-1 years

Engineering Electrical Strong 10+ years 0-1 years

Engineering Environmental Moderate 10+ years 0-1 years

Engineering Estimating Strong 10+ years 0-1 years

Engineering Field Service Strong 10+ years 0-1 years

Engineering Fixed Equipment Expert 10+ years 0-1 years

Engineering Instrument Strong 10+ years 0-1 years

Engineering Maintenance Strong 10+ years 0-1 years

Engineering Process/Process Control Strong 10+ years 0-1 years

Graphics/Design 4-color Print Processing Minimal 2-5 years 0-1 years

Graphics/Design Adobe Photoshop Strong 5-10 years 0-1 years

Graphics/Design Auto Cad Strong 0-2 years 0-1 years

Graphics/Design CADD Strong 0-2 years 0-1 years

Graphics/Design Color Usage Strong 2-5 years 0-1 years

Category Skill Level of

Experience Years Used Last Used

Graphics/Design Design Layout Strong 2-5 years 0-1 years

Graphics/Design Graphic Design Strong 5-10 years 0-1 years

Graphics/Design Model Making Moderate 5-10 years 0-1 years

Graphics/Design Page Layout Strong 5-10 years 0-1 years

Graphics/Design Plotting Strong 2-5 years 0-1 years

Graphics/Design Quark Express Minimal 0-2 years 0-1 years

Graphics/Design Web Design Expert 10+ years 0-1 years

Hardware Troubleshooting IBM Software and Hardware Expert 10+ years 0-1 years

Health/Medical Accounting/Billing Minimal 5-10 years 0-1 years

Health/Medical Acute Care Minimal 0-2 years 0-1 years

Health/Medical Administrative Strong 5-10 years 0-1 years

Health/Medical Behavioral Health Strong 2-5 years 0-1 years

Health/Medical Blood Donor Services Minimal 0-2 years 0-1 years

Health/Medical Cardiovascular Services Minimal 2-5 years 0-1 years

Health/Medical Clinical Support Minimal 0-2 years 0-1 years

Health/Medical Education / Training Moderate 0-2 years 0-1 years

Health/Medical Emergency Moderate 10+ years 0-1 years

Health/Medical Engineering / Trade Minimal 10+ years 0-1 years

Health/Medical Executive Minimal 10+ years 0-1 years

Health/Medical Facilities Management Minimal 10+ years 0-1 years

Health/Medical Hospice Minimal 5-10 years 0-1 years

Health/Medical Laboratory Minimal 5-10 years 0-1 years

Health/Medical LPN Minimal 10+ years 0-1 years

Health/Medical Occupational Health Moderate 10+ years 0-1 years

Health/Medical Pathology Minimal 0-2 years 0-1 years

Health/Medical Patient Admissions Minimal 0-2 years 0-1 years

Health/Medical Pediatrics Minimal 0-2 years 0-1 years

Health/Medical Pharmacy Strong 2-5 years 0-1 years

Health/Medical Physician Moderate 0-2 years 0-1 years

Health/Medical Physician Assistance Moderate 0-2 years 0-1 years

Health/Medical Radiology/Radiation Therapy Minimal 0-2 years 0-1 years

Health/Medical Respiratory Minimal 0-2 years 0-1 years

Health/Medical RN Minimal 0-2 years 0-1 years

Health/Medical Social Work/Case Management Strong 10+ years 0-1 years

Health/Medical Technical Services Strong 10+ years 0-1 years

Health/Medical Therapy Moderate 10+ years 0-1 years

Health/Medical Volunteer Moderate 10+ years 0-1 years

Human Resources Benefits Expert 10+ years 0-1 years

Human Resources Compensation Expert 10+ years 0-1 years

Human Resources Employee Relations Expert 10+ years 0-1 years

Human Resources HRIS Expert 10+ years 0-1 years

Human Resources Management Expert 10+ years 0-1 years

Category Skill Level of

Experience Years Used Last Used

Human Resources Organizational Development Expert 10+ years 0-1 years

Human Resources Payroll Expert 10+ years 0-1 years

Human Resources Staffing/Recruiting Expert 10+ years 0-1 years

Human Resources Training & Development Expert 10+ years 0-1 years

Information Technology Applications Administrator - CM Expert 10+ years 0-1 years

Information Technology Applications Development Expert 10+ years 0-1 years

Information Technology Business Solution Manager Expert 10+ years 0-1 years

Information Technology Business Systems Analyst Expert 10+ years 0-1 years

Information Technology Corporate Trainer Expert 10+ years 0-1 years

Information Technology Data Architect Expert 10+ years 0-1 years

Information Technology Database Administrator Expert 10+ years 0-1 years

Information Technology Database Specialist Expert 10+ years 0-1 years

Information Technology ERP Expert 10+ years 0-1 years

Information Technology Hardware Troubleshooting Expert 10+ years 0-1 years

Information Technology Helpdesk Expert 10+ years 0-1 years

Information Technology IT Project Manager Expert 10+ years 0-1 years

Information Technology MCP Strong 10+ years 0-1 years

Information Technology MCSE Strong 10+ years 0-1 years

Information Technology Networking Expert 10+ years 0-1 years

Information Technology Operations Consultant Expert 10+ years 0-1 years

Information Technology Plotting / Printing Support Strong 10+ years 0-1 years

Information Technology Security Strong 10+ years 0-1 years

Information Technology Senior Management Expert 5-10 years 0-1 years

Information Technology Software Installation/Configuration Expert 10+ years 0-1 years

Information Technology Telephone / Voicemail System Expert 10+ years 0-1 years

Information Technology Telephony Expert 10+ years 0-1 years

Information Technology User Support Skills Expert 10+ years 0-1 years

Languages English Expert 10+ years 0-1 years

Languages Spanish Minimal 0-2 years 0-1 years

Legal Attorney - Contracts Strong 10+ years 3+ years

Legal Contract Review Strong 10+ years 3+ years

Legal Employment Law Strong 10+ years 0-1 years

Marketing Business Development Strong 10+ years 0-1 years

Marketing Collateral Management Strong 10+ years 0-1 years

Marketing Communications Expert 10+ years 0-1 years

Marketing Copy Writing Minimal 10+ years 0-1 years

Marketing Event Coordination Expert 10+ years 0-1 years

Marketing Graphic Artist Moderate 10+ years 0-1 years

Marketing Graphic Design Specialist Moderate 10+ years 0-1 years

Marketing Graphics & Desktop Publishing Moderate 10+ years 0-1 years

Marketing Communications-Management Expert 10+ years 0-1 years

Category Skill Level of

Experience Years Used Last Used

Marketing Communications-Support Expert 10+ years 0-1 years

Marketing Merchandising Strong 10+ years 0-1 years

Marketing National Internet Marketing Strong 10+ years 0-1 years

Marketing Product / Brand Management Strong 10+ years 0-1 years

Marketing Public Relations Strong 10+ years 0-1 years

Programming ASP Strong 10+ years 0-1 years

Programming C++ Strong 10+ years 0-1 years

Programming COBOL Minimal 10+ years 0-1 years

Programming Cold fusion Moderate 10+ years 0-1 years

Programming Java Strong 10+ years 0-1 years

Programming Maxima Minimal 0-2 years 0-1 years

Programming Mod Perl Minimal 0-2 years 0-1 years

Programming Perl Moderate 0-2 years 0-1 years

Programming PHP Moderate 2-5 years 0-1 years

Programming Power builder Minimal 0-2 years 0-1 years

Programming SQL Strong 10+ years 0-1 years

Programming TCL/TK Minimal 0-2 years 0-1 years

Programming Visual Basic Expert 10+ years 0-1 years

Programming XML Strong 2-5 years 0-1 years

Project Management IBM and AT&T Expert 10+ years 0-1 years

Project Management IBM and AT&T Expert 10+ years 0-1 years

Quality Assurance QA DeployManager Expert 10+ years 0-1 years

Sales Cold-Calling Strong 2-5 years 0-1 years

Sales Inside Strong 5-10 years 0-1 years

Sales Outside Strong 5-10 years 0-1 years

Sales Territory Management Expert 10+ years 0-1 years

Technical Support Desktop Software Support Expert 0-2 years 1-2 years

Technical Support Server Maintenance Expert 0-2 years 2-3 years

Web Development Content Maintenance Strong 0-2 years 0-1 years

Web Development DHTML Strong 0-2 years 0-1 years

Web Development Dreamweaver Moderate 0-2 years 0-1 years

Web Development FrontPage Expert 10+ years 0-1 years

Web Development HTML Expert 10+ years 0-1 years

Web Development JavaScript Strong 2-5 years 0-1 years

Contact this candidate