Customer Service Human Resources

Martha J. Lopez 928-***-****

Profile: Energetic, articulate professional with strong communication and organizational skills with the ability to inspire, motivate, and guide others toward goal accomplishment facilitating cooperation within an organization and with a variety of customer groups.

Vision: Ability to take a long-term view and act as a catalyst for organizational change, build a shared vision with others, and influence others to translate vision into action.

Interpersonal Skills: Ability to recognize and respond appropriately to the communication styles, feelings, and capabilities of different people in different situations; exhibit tact, patience, and sensitivity; and treat others with respect.

Customer Service: Ability to balance the interests of a variety of customers; adjust priorities to respond to changing client needs; anticipate and meet the needs of clients; produce quality deliverables; continually improve services.

Diversity Awareness: Respect and value the difference and perceptions of different groups/individuals. Ability to make sound and well-informed decisions; perceive the impact and implications of decisions; make reasoned and timely decisions, even when data are limited.

EDUCATION

Diploma, Yuma High School: Yuma, AZ; 05/2006

EMPLOYMENT HISTORY

Payroll Assistant/ Human Resources Yuma, Az

D’Arrigo Brothers (seasonal Nov. 2011-Mar 2012

Maintains and processes payroll records and reports for accounting of salary/wages due, accruals, deductions and other payroll functions

Maintain various payroll records such as timecard sheets, automatic bank deposit authorizations, payroll journals and ledgers; makes required adjustments through established procedure.

Prepared salary and wage payrolls including deductions, accruals and the issuance and processing of timecards

Make and check routine arithmetic calculations; posts figures and enters data on appropriate payroll documents and enter data in computer system.

Operate a variety of general office equipment such as adding machines, calculators, typewriters, copiers and personal computers to access payroll information.

Care Giver Yuma,Az Home Instead Senior Care July 2010-Sept 2011

advise families with household problems

assist patient with dressing, undressing, grooming, or bathing

communicate visually or verbally, cook meals

greet customers, guests, visitors, or passengers

examine files or documents to obtain information, take vital signs,

maintain appointment calendar, dental or medical records, reports, or files

observe patient condition, use first aid procedures

work with persons with mental disabilities or illnesses

Receptionist Yuma, AZ Sun West Transportation Inc. June/2008-Aug/2010

Receive payment and record receipts for services.

Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.

File and maintain records. Transmit information or documents to customers, using computer, mail, or facsimile machine

answer telephone, screen and direct calls

schedule appointments

prepare letters and documents, receive and sort mail and deliveries

general administrative and clerical support

ensures knowledge of staff movements in and out of organization

maintain appointment diary either manually or electronically

Cashier Yuma, AZ

Del Taco #31 July/2005-May/2008

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Maintain clean and orderly checkout areas.

Issue receipts, refunds, credits, or change due to customers.

Resolve customer complaints.

Customer Service Yuma, AZ

NCO, Group May/2006-Nov/2006

Confer with customers by telephone to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

TECHNICAL SKILLS

Proficient in: Microsoft Word, Excel, Power Point, Outlook, Office and internet programming.

Able to type 80 WPM.

Good written and oral communication skills.

Bilingual to Spanish (read, speak, write)

Work with minimum supervision.

CPR Certified

REFERENCES

Available upon request

Contact this candidate