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Customer Service Manager

Tampa, Florida, United States
February 02, 2012
Contact Info:

Steven A. Gerhardt
Experienced * Results-Oriented *Strong Communicator *Problem Solver
A highly experienced in all aspects of funeral service, working with families and Managing Funeral homes for over 20 years. Dedicated, multifaceted, and hard-working individual with outstanding interpersonal and organizational skills. Quick-learning and reliable, with the ability to successfully achieve set sales goals and objectives.

Office Management, Administrative Services, Customer Service, Accounts Payable, Sales, Payroll
Embalming/Restorative Art, Scheduling, Training

Funeral Directing Programs * Excel * Microsoft Office * Power Point * Problem Solving


Currently working in Alaska 2010- Present Assist in Running FH & Crematory

Neptune Cremation Society 2008-2010
Service Manager (FDIC)
• Running the daily operations for the cremations in the Counties of Lee, Collier,
Charlotte, Sarasota, and Manatee.
• While overseeing body removal, filing of death certificates, and return of cremains.
• Interacted with family members daily.
• Handled all sales and services for at need cremations.
• Arranged and scheduled all services for burial.
• Increased the company’s market share by interacting with community members
and various social organizations.

A Hui Hou Funeral Home and Crematory
Shareholder 2006-Present trying to sell Stock.
Funeral Director/Embalmer/Cremator
• Running the daily operations of the business/Senior Embalmer
• Strong Community Relations/Ran a trade business in NY
• Licensed in Hawaii for 8 years.

Dean Lopez Funeral Home and Crematories (FD)/ Volusia County Cremation Society & Daytona Memorial Park (FDIC)
Funeral Director/Manager of Crematory’s 2003-2006
Managed funeral homes and Crematory’s
• Ran the daily operations, increased market share.
• Licensed in Florida and crematory operator.
• Interacted with Community Members and Leaders to maintain a positive profile in the area.

Otto Redanz Funeral Homes
Director of Operations 1993-2003
• Provided administrative services, such as billing, payroll, generating quarterly reports, training new Employees, and scheduling work shifts for employees as needed.
• Communicated on a daily basis with corporate offices to ensure that policies and procedures were
Implemented on a timely basis.
• Worked closely with both internal and external customers, ensuring that superior service was provided Empowered by executive-level management to resolve customer service\ challenges.


• Mortuary Sciences Degree. University of New York, Canton. Associates in Applied Sciences.

• Board Certified in Medical Funeral Director and embalmer for over 20 years Legal Death Investigations in NYS, County Coroner and Medical Examiners Association.

• Worked for FEMA and DMORT Supervisor, Strike Team and Family assistance Councilor, responding to disasters and Federal Responses.

Emergency Medical Technician D/CPR ? Volunteer Fireman
Licensed in the States of Florida, Hawaii and New York, Alaska.