Friendly BILINGUAL Administrative Assistant
Resume:
Heather Christine Gomez
Richmond Ca, 94804
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OBJECTIVE
"To obtain a position in Customer Service where I can utilize my experience and bilingual ability to make a positive impact on the company."
PROFESSIONAL HIGHLIGHTS
*Fluent in Spanish; written and spoken.
*Enhanced management’s productivity by organizing bi-monthly meetings to discuss accomplishments, issues and room for improvement.
*Redesigned all business forms, including time sheets, inventory sheets and appointment calendars to maximize effectiveness and clarity.
*Trained and managed four employees; performed human resource functions such as hiring, performance appraisals and corrective action;responsible for scheduling, resolving conflicts and determining salaries.
*Received phone calls, determined the nature of the calls and directed callers to the appropriate department.
*Successfully arranged appointments between clients and employees.
*Responsible for typing memos, reports and other correspondence.
*Took detailed messages for person called upon, including name, time of call and nature of business.
*Received and distributed mail and messages to appropriate departments and employees.
*Strong work ethic and superior interpersonal, customer service and communication skills.
*Excellent time management skills that allow for the multi-tasking of all responsibilities.
*Received payments and recorded receipts for services.
*Greeted persons entering establishment, determining nature and purpose of visit, and directed or escorted them
to specific destinations.
*Great under pressure;maintaining a calm, courteous and professional demeanor at all times regardless of the
visitor's behavior.
Technical Skills
*Strong typing skills with proficiency in Word, PowerPoint, and Outlook
WORK HISTORY
June 2007-March2009
Done Right Doors Richmond Ca,94804
Receptionist
February 2007-June2007
Kelly Services Richmond Ca, 94801
Clerical Specialist/ Receptionist
August 2003- February 2007
MV Transportation Vallejo Ca, 94590
Route Scheduler/ Bus Aide
April 2003-August 2003
Color Spot Richmond Ca,94801
Receptionist
Education
Graduated 2003
Richmond High School
Richmond Ca
GPA 3.5
Graduated 2007
Women's Initiative
Oakland/East bay
Attending 2009
Contra Costa College
San Pablo Ca
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