DARWIN J. BOLDT

**** *. ********* ***.

Denver, Colorado 80236

303-***-**** – Home

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EXTENSIVE PRACTICAL KNOWLEDGE and EXPERIENCE in

Training, Operations, Project Management and Development

EXCELLENT INTERPERSONAL SKILLS

related to supervision and management

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CIGNA Healthcare June, 2006 – June, 2009

Senior Technical Trainer/Project Manager

• Training CIGNA employees on the Facets system that Great-West Healthcare was using to integrate several current systems in order to improve overall efficiency and productivity.

• Focused on claim resolution as well as understanding the life of a claim.

• Training employees from various business units in specialized portions of the Facets system.

• Traveled to Call Centers to work with on site Project Mangers to determine effective strategy for training implementation projects.

• Trained all phases of the Facets system including, Provider, NetworX Pricing, Claim Processing, Group and Membership loading and Utilization Management.

• Acting as overall support for project teams as well as staff members on site and in various service centers.

• Developed trainers through “train-the-trainer” programs as well as trained end users.

• Have been a part of the project team to review the process for curriculum development as well as involved in multiple Facets projects and operational issues involving process improvement.

Continental Realty Advisors, LTD (contract position) October, 2005 – May, 2006

Project Manager/Investment Analyst

• Reviewing operating statements for multi-family housing investment opportunities. Analyzing complete offering memorandum to determine rate of return and investment possibilities.

• Setting up all in house accounts for active properties to ensure accurate analysis and follow up

• Travel to properties to do on site unit by unit inspections as well as complete inventory as part of the due diligence process

• Designing, implementing and managing new corporate website. Submitted all contents as I am in charge of all functions for the website.

Trus Joist, Inc. (contract position) May, 2005 – July 2005

Software Trainer

• Began training on the new structural software that to be introduced in August of 2005. Release of software was then delayed until January, 2006.

• Took training classes through Trus Joist University for construction principals and design.

• Learned to read blueprints as well as various building and construction techniques.

• Traveled to Georgia to attend Dealer School to learn Trus Joist and Weyerhaeuser products.

U S West Inc./ Qwest Communications January,1995 – July,2004

Software Trainer – Project Manager Qwest IT (2003-2004)

• Improved productivity and learning curve of employees by providing an off-site, focused training in the use of laptops and software.

• Maintained all training hardware associated with the off-site team and prepared all hardware for the next off-site or release planning meeting.

• Provided real-time custom training and technical support and instruction to on-site projects ranging from project development to senior level meetings to ensure the accurate and timely performance and completion of all stated goals.

Training/Project Manager Manager, Qwest – IT-Local Support Services (2001-2003)

• Developed improved process for the company wide deployment of hardware and trained employees on implementing that process.

• Trained employees on client service relations and customer retention program through personal contacts and implemented a complete customer service program. Continued to partner and interface with various groups in and outside IT to strategize capacity needs and develop model for desktop support.

• Directed the daily operational activities of deployment center including organizing and supervising and training of leased workers.

• Directed the company wide efforts in managing all hardware that could be used for reuse.

• Developed and implemented training program for inventory control process for seventeen company facilities.

Training/Operations Manager, U S WEST (DEX)/Qwest !nterprise (1999-2001)

• Wrote the company Policy, Customer Service and Operations manual.

• Developed benchmarks for job and trainee analysis as well as needs assessments and building objectives.

• Developed and implemented tools to meet deadlines and exceed goals.

• Observed and trained individuals to better motivate and interact with customers on a daily basis.

• Planned and facilitated weekly strategy conference call in three states.

• Delivered presentations to senior management as well as trained IT personnel in customer service.

• Wrote and implemented new policies and procedures that helped establish a nearly one hundred percent customer satisfaction level.

Corporate Credit/Training Manager U S WEST DEX - Internet Yellow Pages (1995-1999)

• Presented forecasts to senior management concerning both account loss and retention.

• Responsible for staffing complete Credit/Collection department including hiring, training and supervising all credit and collection personal.

• Wrote and implemented training curriculum for both collection and sales personal.

• Worked closely with sales organization in training sales force in new policy and procedures.

• Wrote complete Credit and Collection and Cancellation policy manual for all three businesses that set standards for Credit and Customer Service.

• Delivered material to the field, and trained employees on all aspects of new collection policies including sharing the company vision of the receivables management senior team.

Education/Professional Development

Masters, Business Administration, California Coast University

Bachelor of Science, California Coast University

Completed Six Sigma training 2009

Project Management Associate Certificate, Daniels College

Presentations That Work course, Won Best In Class award.

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