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Customer Service High School

United States
March 11, 2012
Contact Info:

Brittany Burks
Corporate Dr. #*** Houston, Tx ***36 (832)***-****

Seeking a position in a growing customer service area in which i can enhance my ability to master my skills.

Customer Service Agent
/2010-11/2010 ACS Commercial,Houston, Tx(832) ***-****
computer skilled
recieved inbound calls rapidly
satisfy customers
Data Entry
Charting and Documentation
Credit/Debit Transactions
Escalated Calls
Handled Customer disputes
Assist others
provide great people skills and excellent customer service
customer relations
computer navigation skills and PC knowledge
process orders
detail and provide explanation about customer accounts
provide fast but proficient service to customer calls
payment arrangements
extensive knowledge of Microsoft Excel, Word, Outlook, and other windows based applications.

Customer Service/Supervisor
/2009-04/2010 Chuck E Cheese, Houston, Tx (713) ***-****
answered incoming calls
Cash and money transactions
Trained new employees
supervised other employees
Prep open store
greet and satisfy customers
Handled customer disputes

Customer Service Center
/2007-04/2008 Kroger Grocery, Houston, TX(281)***-****
Monitored receiving, check-in, and stocking of merchandise to verify accuracy.
Daily cash handling
cashed checks
handled customers disputes and refunds
western union
money orders
car titles renewal
greet and satisfy customers
bill payments
answered incoming calls

Marque Learning Center, Houston, TX
Graduated; 04/2010
Obtained: High School Diploma

Houston Community College Central, Houston, TX
Expected Graduation Date: 05/2014
Obtaining: Associate Degree in Nursing (RN)
Majoring: Business Management

References available upon Request