Resume

Brittany Burks

Corporate Dr. #*** Houston, Tx ***36 (832)***-****

Objective

Seeking a position in a growing customer service area in which i can enhance my ability to master my skills.

Experience

Customer Service Agent

/2010-11/2010 ACS Commercial,Houston, Tx(832) ***-****

computer skilled

recieved inbound calls rapidly

satisfy customers

Data Entry

Charting and Documentation

Credit/Debit Transactions

Escalated Calls

Handled Customer disputes

Assist others

provide great people skills and excellent customer service

customer relations

computer navigation skills and PC knowledge

process orders

detail and provide explanation about customer accounts

provide fast but proficient service to customer calls

payment arrangements

extensive knowledge of Microsoft Excel, Word, Outlook, and other windows based applications.

Customer Service/Supervisor

/2009-04/2010 Chuck E Cheese, Houston, Tx (713) ***-****

answered incoming calls

Cash and money transactions

Trained new employees

supervised other employees

Prep open store

greet and satisfy customers

Handled customer disputes

Customer Service Center

/2007-04/2008 Kroger Grocery, Houston, TX(281)***-****

Monitored receiving, check-in, and stocking of merchandise to verify accuracy.

Daily cash handling

cashed checks

handled customers disputes and refunds

western union

money orders

car titles renewal

greet and satisfy customers

bill payments

answered incoming calls

Education

Marque Learning Center, Houston, TX

Graduated; 04/2010

Obtained: High School Diploma

Houston Community College Central, Houston, TX

Nov/2010-present

Expected Graduation Date: 05/2014

Obtaining: Associate Degree in Nursing (RN)

Majoring: Business Management

References available upon Request