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Customer Service Human Resource

Location:
Davenport , FL, 33897
Salary:
50,000
Posted:
August 21, 2011

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Resume:

Carmen G. Ordway

**** **** ****** #*** *********, FL 33897

407-***-**** or 407-***-****

wr5byl@r.postjobfree.com

Executive Summary

Extensive experience Teaching Vocational Education in Mechanical Engineering, Housekeeping, Manufacturing management in Pharmaceutical - Packaging and Granulation, FDA Investigations. Passionate about customer service satisfaction. Outstanding interpersonal, motivation and presentation skill. (Teacher Certified- Technology Education)

Employment

2004-2010 MC-Neil Consumer Health-care/Manufacturing Supervisor/Johnson and Johnson

Planned and organized clerical support activities and coordinated work performed. Supervised directly and or through subordinate supervisors, performance, evaluate work of subordinates by comparing work quality to performance standards. Completed assignments in space planning, Quality, Human Resource, staff utilization, and reports, SOP's, GMP's, SAP and PA and CAPA. Granulation Department Champion of KAPlAN systems Training and Safety. Leader in Manufacturing Counsel in JNJ. Project leader in Operational Cost Reduction. Granulation Department Compliance Leader for QA Downtime FDA observation.

2003-2004 AstraZeneca IPR Pharmaceutical/Industrial Mechanic

Preventive Maintenance and Work Orders (SAP System) in utilities areas: Compressor, Dryers, Reheat Coil, Chillers, warehouse, AHU’S Boilers, Vacuum Mix, Fire Pumps, Steam, director tank, Condensate Station and UV Systems.

2003-2004 Department of Education/Technological Institute of Puerto Rico / Mechanic Engineering Professor

Teaching all aspects of Controlling Machines and Processes.(Tool and Die Courses)

1998-2002 Department of Family/Administration of Vocational Rehabilitation/Industrial Maintenance Technology Teacher

Management and administration of adult vocational programs such as: Machining and Welding trade, heating, ventilation, AC & Refrigeration and Housekeeping. Promote programs, outreach efforts and community activities.

1993-1994 Baxter Healthcare Pharmaceuticals / Industrial Mechanic

Utility Area and Boiler Operator: Preventive maintenance and Work Orders (SAP System)in Manufacturing Area, Pressure gauges, PH Test, Osmosis Systems, Compressor, Dryers, Reheat Coil, Chillers warehouse, AHU’S Boilers, Vacuum Mix, Fire Pumps, Steam and Director tank.

Education

2008-2009 Turabo University/ Master in Business Administration

1995-2000 University of Puerto Rico/Bachelor Degree in Industrial Vocational

1992-1995 University of Puerto Rico/Associate Degree Mechani Engineering

Skills

-Excellent Computer Skills/Great Communications skills.

-JNJ Recruitment Program Participation.(Operators and Supervisors)

-Develop and train Group Leaders and Industrial Mechanic to excel in his or her Carreer.

-Safety Champion (OSHA and First Aid Reduction)

-ISO 14001/ISO 9000/ISO 9001

-Granulation Dept Champion of Training/ Development (KAPlAN systems).

-Absent Metrics Champion in Human Resource.

-Leader in Manufacturing Counsel in JNJ.

-Project leader in Operational cost Reduction.

-Safety Champion (OSHA and First Aid Reduction)

-Granulation Dept Compliance Leader for QA Downtime/FDA observation.

-Develop employees in FDA Investigation team training.

-FDA Regulation/GMP/SOP’s/Quality Control and QA Assurances.

-SAP System(Work Order/Preventive Maintenance and Investigation)

-Lotus(Evaluations)

-Kronos(Pay Roll)

-Microsoft Office and Power Point

-Bilingual in English and Spanish.

References

Will be furnished upon request.



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