Vivek K Saini
E-mail: wr2mif@r.postjobfree.com
Phone: +1-201-***-****
SUMMARY:
5.5 years of experience working as Business Analyst in Business Process Management implementations in Security Services, Trade Finance and Retail banking space
3 years of business analysis experience on Pega PRPC implementations
Experienced in process consultancy, requirements gathering, understanding business cases, and developing project design
Strong Business Process Management (BPM) skills. Pega PRPC Certified Business Architect (CBA)
Certified Scrum Master
EXPERIENCE:
1. Cognizant Technology Solutions, New York (USA) Jan’11 – till date
2. Cognizant Technology Solutions, Kolkata (India) Dec’09 – Jan’11
Role: Consultant (Cognizant Business Consulting) role at Cognizant involves following responsibilities:
Working as a Sr. Business Analyst for BPM project assignments
BPM Roadmap definition and product assessment exercises for clients/ prospects
Process improvement assignments for clients/ prospects
Presales activities like Proof of Concept preparation and demonstrations, scope definitions and proposal writing for prospective customers and current accounts
3. Newgen Software Technologies Ltd, New Delhi (India) May’07 – Dec’09
Role: Sr. Executive – Products and Solutions (Business Analyst) with following responsibilities:
Engagement management for managing the relationship with the client in client’s expectation, deliverables, project progress and risk
The responsibilities of Business Systems Analyst for end-to-end project delivery including requirements engineering, documentation at all levels of SDLC, review of the test cases, conducting user acceptance testing and user trainings
Consulting on business process improvements and automation pertaining to BPM and EDMS implementations
Presales activities like Proof of Concept preparation and demonstrations, Scope definitions and Proposal writing for prospective customers and current accounts
SKILLS:
Business Process Management Suites (BPMS) Pega PRPC 6.2, Pega CPM 6.2, OmniFlow
Document Management System OmniDocs
Packages MS Office, MS Visio, MS Project
Design UML
Programming C, C++, core Java, Visual Basic 6.0
PROJECT ASSIGNMENTS:
1. Global financial services company, U.S.A.
Project: Client Service Workstation for Security Services Jan’11 – till date
Role: Senior Business Analyst Location: New York
The Program is intended to consolidate a desktop portal to complement the unified workflows existing for customer support and related systems. Objective is to maximize case capture through phone and email integration, delivery of straight through processing workflows to front line applications, usability enhancements and replacing contact center tools.
The application is build on Pega PRPC V6.2 and CPM using Agile Scrum methodology.
Responsibilities:
Acting as single point of contact for Requirements Management in a release
Managing parallel development of across multiple teams
Requirement understanding, suggesting improvements and finalizing scope of User Stories
Smoke Testing the application prototypes
Interim Application Demonstrations to Business SMEs early in development phase
2. Global financial services company, U.S.A.
Project: Customer On- boarding Management for Security Services Dec’09 – Jan’11
Role: Senior Business Analyst Location: New York, Kolkata
Bank has brought its Customer On- boarding processes for Security Services on BPM platform (Pega PRPC V5.4) leveraging the existing core systems to make the processes Change Ready and reducing the Time to Market for new products significantly.
Responsibilities:
Acting as single point of contact for Requirements Management in project
Requirement understanding and documentation for Major releases
Feasibility Assessment and Scope negotiation for requirements
Release Management for all major and minor releases with the Onsite representatives
Presales activities such as responding to RFPs and POC preparation
3. Public Sector Bank, India
Project: BPM (Workflow Solution) Implementation for Trade Finance processes Oct’08 – Nov’09
Role: Engagement Manager/Business Analyst Location: New Delhi
The second largest public sector bank in India, chose to bring its Trade Finance processes on EDMS enabled BPM platform. I held following responsibilities in the engagement:
Responsibilities:
Acting as single point of contact for customer and partner (HP) engagement for solution delivery, grievance handling and generating repeat business
End-to-end implementation of Trade Finance processes: Letter of Credit Issuance and Amendment, Import Bills processing under LC and on Collection Basis, Export Bills on Collection basis, Export Bills under LC and Purchase Order, Bill of Entry processing, Foreign Letter of Guarantee Issuance, Amendment and Closure, Outward Remittance process
Coordinating Pilot Run for the Trade Finance processes in newly created Trade Finance Back Office and identified bank branches
Preparation of functional test cases and performing Functional Testing
Planning and running Change Management activities for bank’s new initiative
Coordinating UAT and End- user Trainings at various client locations
Achieving Project Milestone Sign-offs
Presales Activities for repeat business – Proof of Concept preparation and demonstration, Scope of work definitions and Proposal writing for moving bank’s Retail processes to EDMS
4. A premier commercial and Islamic bank, Kingdom of Saudi Arabia
Role: Business Analyst Location: New Delhi
Project: Process Improvement and BPM Implementation for Corporate banking processes Jun’09 – Oct’09
The client is recognized as one of the leading Islamic fast growing financial institutions in Saudi Arabia principally serving affluent individuals and successful national corporations in the region.
Responsibilities:
Acting as single point of contact for customer and solution delivery, grievance handling and generating repeat business
Requirement elicitation for Corporate Credit Approval process
Liaise between Offshore and Onshore team to conduct Pilots and Proof of Concept Demonstrations
5. Leading commercial bank, U.A.E.
Project: BPM and EDMS based automation of Retail banking processes Mar’08 – Sep’08
Role: Business Analyst Location: Abu Dhabi, New Delhi
The bank planned to implement BPMS on top of enterprise wide document management system with emphasis on reengineering for retail processes – Account opening, Bulk account opening and Pay card account opening
Responsibilities:
As-is study, Process Consultation and Requirement gathering
Integration point analysis with core banking system (FlexCube – Retail), debit card management system and cheque- book management system
Preparation of functional specifications
Preparation of functional test cases and performing functional testing
Coordinating system testing and UAT at client site
Imparting End user training
Achieving Project Milestone Sign-offs from the client in time
6. Leading commercial bank, U.A.E.
Project: BPM and EDMS based automation of Trade Finance processes Sep’07 – Mar’08
Role: Business Analyst Location: Abu Dhabi, New Delhi
Letter of Guarantee processes at Trade Finance department, ADCB were automated using Newgen’s BPM suite.
Responsibilities:
As-is study, Process Consultation and Requirement gathering for Letter of Guarantee processes – LG Issuance, LG Amendment, LG Closure, LG Claims and LG Correspondence
Integration point analysis with core banking system (FlexCube - Corporate) and RightFax
Preparation of functional specifications
Preparation of functional test cases and performing functional testing
Coordinating system testing and UAT at client site
Imparting End user Training
Presales activity for account mining and achieving more business
Achieving Project Milestone Sign-offs from the client in time
7. Ministry of Home Affairs, Namibia
Project: DMS based workflow Pilot project for Visa approval process Aug’07 – Sep’07
Role: Presales Consultant Location: New Delhi
Automate of Namibian visa application approval process. The idea was to bring Namibian Consulate offices in foreign nations and MHA on DMS and curtail the turnaround time and movement of physical documents.
Responsibilities:
System study and SRS preparation for Visa approval processes
Preparation of functional test cases and performing functional testing
Interacting with client and partner to scope the expectations
Pilot design and demonstrations
Post demo follow ups
8. Newgen Software Technologies Ltd, New Delhi
Project: Study of Philippines’ banking sector’s BPM readiness for Newgen’s products Mar’07 to Apr’07
Role: Management Trainee Location: New Delhi
Responsibilities:
Devising strategies for entering the new market
Competitor analysis for Newgen’s products
Potential System Integrator/Partner study
Lead Generation for Sales Team
9. Areva T&D, Naini
Project: SAP R/3 4.6c implementation at Areva for Materials Management module May’06 to Jul’06
Role: Management Trainee Location: Allahabad
The internship involved shadowing IBM functional consultant for the first two phases of implementation of SAP R/3 4.6c at Areva T & D, Naini for accomplishment of following objectives:
Responsibilities:
Requirement analysis for MM processes in ‘As- is’ and ‘To-be’ phases
Documentation for key phase deliverables – Process Definition Documents and As- is Documents
EDUCATION:
Masters in Business Administration (MBA- IT) with specialization in Information Technology and Marketing from Indian Institute of Information Technology, Allahabad (2005-07)
Bachelor of Technology (B. Tech) with specialization in Computer Science from Kurukshetra University, Kurukshetra (2000-04)
PERSONAL DETAILS:
Languages : English, Hindi
Nationality : Indian
US Visa Type : H1B
Current location : New York City, New York