Customer Service Manager

Stephanie Moore

***** *. **** ****

Yuma, AZ **367

Telephone: Cell 928-***-****

Email: ********@*****.***

Background Summary:

Two years accounts receivable experience. Responsible for billing, payroll, answer phones, take messages, file, fax, make copies, send emails, handle money, confidential materials, and maintain the appearance of store. Four years of security experience.

Experience:

Green Valley Pool & Patio Yuma, AZ September 2008-July 2010

Accounting Assistant

Answer telephones and transfer calls, file, fax, process payroll, collect money on accounts, schedule and pay liabilities, pay and file State and federal taxes, receive inventory weekly, and process monthly billing.

• Count money daily, create bank deposits, take deposits to the bank, and create the Daily Cash, Sales, and Totals report

• Process payroll weekly, schedule and pay payroll liabilities, and file all State and Federal tax returns

• Print monthly statements, collect invoices and match the invoices to the correct statement, and create and send past due letters with statements at the end of each month

• Receive inventory delivery, print labels for the product, and AP cost invoices

Green Valley Pool & Patio Yuma, AZ March 2007 – September 2008

Pool Service Coordinator

Assist customers in setting up pool service, bill out chemicals, monitor chemical usage, and

take pool service complaints

• Sort chemical orders by day and route, invoice chemicals to the correct customers, pull and label chemicals for pool technicians

• Create monthly service invoices and file them

• Perform some clerical duties: answer phones, make copies, and file

• Assist in the monthly billing process

Loomis Yuma, AZ May 2003 - March 2007

Armored Guard/Acting Manager

Deliver and pick up money, replenish ATM money and supplies, monitor routes, and process all route data.

• Drive armored truck throughout Yuma, Somerton, and San Luis

• Guard partner during delivery and pick up of money

• Deliver and pick up money from various businesses, replenish ATM supplies and money

• Supervise branch operations, monitor routes to insure all safety and security measures are being followed

• Process daily route sheets into computer program and send them to corporate office

Sears Olympia, WA September 2002- March 2003

Asset Protection

Protect company and employees, minimize inventory loss, provide customer service, and surveillance.

• Maintain safe work environment

• Use surveillance equipment, and walk through to minimize inventory loss

• Provide good customer service

Little Creek Casino Shelton, WA September 1995- September 2002

Dealer/Supervisor

Operate table games, customer service, supervise, and observe customers

• Deal Black Jack, Roulette, and Craps

• Provide good customer service and pleasant atmosphere

• Supervise dealers ensuring proper gaming procedures are followed

• Observe customers to secure the casino’s interests

Education:

Arizona Western College Yuma, AZ 2008

• Obtained certificate in Beginning QuickBooks 6 hour training

• Completed 4 hour QuickBooks Pro payroll training

South Puget Sound Community College Olympia, WA September 1994-July 1995

• Earned 54 Credits in General Studies

South Puget Sound Community College Olympia, WA September 2000-March 2001

• Earned 25 Credits in General Studies

Skills, Certificates and Training:

• Able to type 30 WPM

• Proficient in Microsoft Word, and Excel

• Proficient in QuickBooks

Community Involvement:

Crossroads Mission October 2008-Present

• Lead weekly Bible study

Interests and Hobbies:

• Read, watch movies, time with family, attend church

References:

• Wanda Beavers 928-***-**** Friend

• Tonya Norrod 928-***-**** Friend

• Janet Craig 928-***-**** Professional

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