Administrative Assistant/Clerical

SHYNELLE TURNER

**** *. ******** ****** • Philadelphia, PA •19132

215-***-**** ***********@*****.***

Sales Associate Cashier Receptionist

SUMMARY OF QUALIFICATIONS

• Ability to professionally interact with staff and work in a team environment

• Positive attitude and well organized

• Dependable, ambitious and punctual individual who can be counted on to get the job done

• Demonstrated ability to follow directives, and multi-task.

• Demonstrates exemplary work ethic, responsible, and dedicated employee.

PROFESSIONAL EXPERIENCE

TRAVEL SPECIALIST

• Provided customers with brochures and publications containing travel information.

• Printed and requested transportation carrier tickets, using computer printer system or system link to travel carrier.

• Collected payments for transportation and accommodations from customer.

• Planned, described, arranged, and sold itinerary tour packages and promotional travel incentives offered by various travel carriers.

• Booked domestic travel, individual or group travel for customers.

RECEPTIONIST

• Received payment and record receipts for services.

• Greeted customers when they arrived.

• Filed and maintain records.

• Answered telephones, direct calls, and take messages.

• Made and scheduled appointments for customers.

• Filed customer’s papers, records and inventory.

SALES ASSOCIATE

• Greeted customers and ascertain what each customer wants or needs.

• Placed special orders or call other stores to find desired items.

• Organized store by making sure it is neat.

• Dress manikins with the new clothing to show how to wear the garment.

• Transferred merchandise to other stores.

• Customer service.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

CASHIER

• Reissued receipts, refunds, credits, or change due to customers.

• Received payment by cash, check, credit cards, vouchers, or automatic debits.

• Resolved customer complaints.

• Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct.

• Performed clerical duties.

• Operated cash registers.

• Answered customers' questions, and provide information on procedures or policies.

• Customer service.

EMPLOYMENT HISTORY

Unity Tour Travel Agency, Philadelphia PA Receptionist, Travel Agent

Clear Wireless, Philadelphia PA Telemarketing

Look at me now, Philadelphia, PA Receptionist, Assistant

City blue, Philadelphia, PA Sales Associate, Cashier

Spicy Shoes, Philadelphia, PA Sales Associate

Sesame Place, Langhorne, PA Cashier

EDUCATION

Berean Institute, Cosmetology, 2008

George Washington High School, High School Diploma, 2007

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