OBJECTIVE

A position with a dynamic company in an exciting environment with the ability to grow and learn.

EXPERIENCE

Jewelry Repair Shop Manager - 1994 - 2008

Sterling Jewelers, Kay Jewelers, Charleston,WV

* Responsible for all areas of gold and platinum jewelry repair. Ring sizings, stone setting, chain soldering, some custom fabrication. Responsible for receiving and shipping merchandise for repair, invoicing, supply orders and quality control. Responsible for servicing 4 retail stores within the company. Customer service for the store I was based in and sister store in the same mall, plus any service I could provide over the phone to the other two stores.

* Maintained at least a 52% profit margin for 11 years as manager. Won the yearly incentive trip 9 times out of 10. Shop manager of the year for the district in 2004. At least one minor award each year at annual manager meeting.

* Self-starter, motivated, need to succeed. I always felt that I was working on my own jewelry and felt it was my reputation on the line if repair was not done properly. Problem solver.

* Managed two employees for a total period of a year and a half. Averaged at least a $4,000 monthly giveback to the stores. Averaged 200 repairs a week all while doing each phase of the repair process.

* My work has helped Sterling in their mission of increased quality repairs and customer service with my commitment to quality, reliability and profitability.

Sales Associate - 2008 - Present

Sterling Jewelers, Le Roy's Jewelers, Charleston, WV

* Responsible for daily sales goals, maintaining inventory, and providing customer service in a professional and efficient manner. Requirements include processing sales, payments, and returns via point of sale system. Balancing inventory counts every evening. Inventory placement and storage every morning and evening. Writing repair tickets with accurate pricing and instrution. Shipping and receiving of merchandise and repair work. Maintaining a clean and professional work envrionment.

EDUCATION AND TRAINING

H.S. Diploma - 1989

Parkersburg High School, Parkersburg, WV

1990

Art Institute of Pittsburgh, Pittsburgh, PA

Attended one year for commercial art.

SUMMARY OF ACCOMPLISHMENTS

* Profitable repair shop every year

* Manger of the Year for my district in 2004

* Incentive trip winner 10 out of 11 times.

* Started with Sterling in 1994 as an entry level polisher. Offered promotion to shop manager in 1996. Accepted promotion in February 1997.

* Third Key Holder in third week. Responsible for opening and closing of the store.

SKILLS SUMMARY

* Adept in ring sizings(up and down), half shanks and full shanks. Installing finger-fit and arthritic shanks.

* Stone setting. Rounds, marquise, princess, oval, pear, and trillion. Some fantasy stone experience.

* All chain soldering, bracelet repair and watch band adjustments.

* All aspects of repair finishing. Polishing, ultrasonic cleansing, steam cleaning, and rhodium plating.

* Repair receiving. Insuring merchandise coincides with what is written on ticket. Insure that no other work is needed on item. Insure no stones are chipped or missing.

* Repair Quality Control. Insure job was complete, merchandise is clean, stones tight, no stones missing, merchandise and ticket match, and size, if applicable, is correct.

* Certain clerical skills. Filing repair and shipping invoices. Overview of monthly profit and loss reports. Reviewing accounts payable detail sheets(reporting any indiscretions if they occur). Contacting stores with their monthly numbers and inquiring about problems during the month. Maintaining all reports and invoices to be easily accessed for yearly audit. Maintaining OSHA files and a 6 month safety checklist.

* Creating and maintaining relations with all store personnel, district managers and vice presidents.

* Ability to use certain sales techniques to increase store and company sales. Use past experience to accurately provide jewelery repair service and troubleshoot customer complaints.

TRAINING

Career Development Training at Home Office

Yearly training at Sterling's Managers Meeting (3 days of various seminars.) Attended 10.

Attended Sterling Jewelers Selling Seminar.

Currently working with Photoshop CS3 for photography side project.

HOBBIES AND INTERESTS

Recently started a photography business at home. Partnered with a printing business to produce my photos. Website:wolfeyephotos.photostockplus.com. Working a lot in post production with Photoshop CS3. Looking to expand on my jewelery repair skills by venturing into watch repair. Currently taking an at-home course in investing from the National Association of Online Investors. Avid golfer with a slowly decreasing handicap

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