**** **** ****** **. #****

HM 713-***-****

Houston, TX 77063

wnmn0l@r.postjobfree.com

Quanika L. Stephens

Objective:

Seek challenging position with a prospective company utilizing strong organizational, administrative, and communication skills. To achieve companies Mission Statement.

Education:

1999-2001 Mountain View College Dallas, TX

Business Major

2003-2004 Remington College Garland, TX

Networking Major

Professional Experience:

2005-2011 Century 21/Sandra Banks Desoto, TX

Administrative Assistant/Receptionist

Type correspondences, and contracts, conduct daily office duties such as fax, contact clients concerning contracts, run errands, took pictures of homes, answer calls, open and respond to mail and emails in timely manner, general office duties.

2008-2009 Convergys Longview, TX

Customer Service Agent

Answer inbound calls in call center environment. Assisted clients with information about cellular account with major cellular company. Troubleshoot issues with phones. Collect payments for bills and ensure that customer is satisfied.

2006-2008 PODS Carrollton, TX

Customer Service Sales Rep

Answer inbound calls in call center environment, met daily and weekly quota, gave quotes, and assume the sale for the product, set up new accounts for customers, research and resolve issues for customers' account, received recognition for great customer service and high sales quota.

2004-2005 Capital One Auto Finance Plano, TX

Customer Service Agent

Answer incoming calls in call center environment, provided information to customer concerning account, assist with information concerning titles, insurance, deferments and payments.

2001-2003 Stream International Carrollton, TX

Customer Care Technician

Answered inbound calls in call center environment, provided technical support for Internet provider (Roadrunner) to customers, troubleshoot problems that occur, to help provide better services.

Relevant Experience:

Quicken, QuickBooks Accounting software, Microsoft office, Word, Excel, PowerPoint, and Windows. Microsoft Works office suite, Computer troubleshooting, Excellent Communications skills. Excellent verbal skills,Data entry (alpha & numeric), copy machine, fax machine, install sftware on hard drive, print shop, cash register, typewriter, ten key, (55WPM)