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Customer Service Software

Location:
Houston, TX
Salary:
50000.00
Posted:
October 30, 2012

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Resume:

Lynn Hill

wnk6dy@r.postjobfree.com

832-***-****

Objective

I wish to gain employment in an organization that will utilize the skills I have acquired and allow growth in the field to which I am applying.

Employment History

12/ 2011 through present - Houston, TX

Contract to Igloo Coolers, assembly of all Igloo Cooler products, insulation, labeling, packing/palletizing.

08/ 2007 - 12/ 2011

NDT Inspector – The Nacher Company – Lafayette, La

NDT Inspector – Premier Worldwide Inc. – Houston, Texas

U/T – Thickness Gauging for Tanks, Standpipe/Manifold, Vessel deck plating. Tanks – Field drawings, thickness gauging for Plate, Stiffener Web and Flange, with reading grid setup according to ABS/DNV and customer specifications. Completed many projects for Transocean, Hercules, Rowan, Cal-Dive., Diamond Offshore.

MPI – Flaw Detection for welds on Crane Base, Crane hooks, Pad-EYE, Jack-up leg inserts, Mooring Chain Connecting Links, Cable Sockets, Swivels. Technique with Yoke, Contrast and magnetic particle.

Mooring Chain Inspection – 3 chan and 3 chain, k-4 and orq, check all studs, measure length for stretch over five link length, measure thickness of two links under stress. Disassemble and inspect and connecting link ( Pear, Kenter) via MPI.

Wire Rope – Measure Lays for stretch, check for broken strands, flattened rub areas.

Crane Load Test - Use of water bags for load test on large block and fast-line. The bags used are 35ton teer drop shape bags.. largest test completed on Rowan Bob Palmer with 164,000 lbs. With ABS/DNV on-site.

Dye-Penetrate – most commonly performed on stainless steel crane load cells, Wire rope swivels.

Shipyards - Gulf Copper, Signal – Sabine Pass, Pascagoula east/west, Rowan –Sabine pass, Port Fourchon, Delmar, Morgan City.

TWIC – Exp. 07/2015

Total Safety – Safe Gulf, Helicopter Safety, Rowan H2S

P.H.I. –ERA – Air logistics, Chevron

7/2005 - 7/2007 - Professional Truck Driver - Stevens Transport, KLLM Transport. Hauling refrigerated commodities throughout the continental United States.

3/2005 - 7/2005 Kforce Computer Consultants Contract to HP\MCI – active directory maintenance for 20,000 users. Helping with merger between Verizon and MCI. PDA blackberry installation and configuration. Setup new users. Account maintenance, program installation, drive mapping, REMEDY. MS Exchange 5.5 admin.

9/2004 – 03/2005 Moorhouse Construction,Assistant – Assistant to construction superintendent. Coordinate scheduling of materials and sub-Contractors for creation of School Gymnasium and Music Hall. Supply procurement. Safety and Hazardous Communications. Maintain MSDS. Equipment rentals,

5/2003 – 8/2004 Washington Inventory Service, Inventory Computer Specialist – Travel to store locations to gather inventory data. Post data from mobile data collection terminals to host receiving workstation. Create reports for different breakdowns of information gathered based on customers needs and criteria. Customers included Target, Kmart, JcPenney, Mervyns, Academy, Kohl’s,Sears,Best Buy, Office Depot and other large stores.

9/2002 – 4/2003 self-employed

Installation, configuration and setup of computer systems for private individuals.

Phone and Onsite support – diagnose and resolve hardware/software problems.

Lynn Hill - page 2 of 3

8/2001 – 9/2002 Carlson Companies Desktop Support Analyst - Contract position to Mustang Engineering. Ran WinNT and Win2000 with MSOffice 97 and MSOffice 2000, Outlook 98 and Outlook 2000 various proprietary software programs specific to the engineering contract.

4/2000 – 7/2001 Compaq Houston Technical Support Engineer - Phone Support on Compaq Desktop units for hardware/software running Windows 3.11, Win95, Win98, WinNT, and Win2k. Warranty support for all hardware peripherals attached to all Compaq desktop units. Trouble-shoot for all issues with hardware and software configurations.

11/1999 - 4/2000 The Adea Group

EDI Coordinator - Contract position to Cooper Energy Services. Electronic Data Interchange project lead for purchase orders, acknowledgements, invoices, catalogs, and accounts receivables. Setup and configure client for send and receive data with remote IBM 3090 legacy system. Client is third party software by Sterling Commerce, Gentran Server for NT. Ultimately the client was outsourced once I raised the comfort level of the customer with the system.

10/1998 - 9/1999 Access MIS Inc.

Desktop Support/Helpdesk - Contract position to Texas Eastern Petroleum Pipeline Company.

Desktop support for 2000+ users. Support for NetWare and NT. Win 95, and NT workstations. Lotus notes 4.5, MSOffice, and third party software for underground pipeline control. Imaging of new Dell laptops and desktops. Y2k compatibility upgrades for MSOffice, Notes, IE 4.01 sp2, etc...

8/1998 - 9/1998 Operating Systems Inc. Desktop Support - Contract position to Enron International.

Supported 1000+ users. MSOffice, Lotus Notes 4.5, Correll, Ie4, Netscape, and Third party software. Conversions for some users changing from CC: Mail to Lotus Notes with Organizer GS. NetWare and NT topologies. Win95 and WinNT workstations.

4/1998 - 7/1998 Carlson Companies

Desktop Support/Helpdesk - Contract position to Sonat Exploration GOM Inc. Helpdesk for 70-employee downtown office. Network administration for NT and NetWare servers and routers. Troubleshoot for Microsoft Office 95 and 97. Setup and administration for Lotus notes 4.5s. Setup and troubleshoot for third party software that ran oil and gas exploration software. Prepared and setup for all users to move to a new location in the Greenway Plaza offices

1/1998 - 4/1998 First People

Team Leader - Contract position to Haliburton Energy. Deployed desktop and laptop Computers to locations to create a common office environment. Supervised 10 to 30 technicians to install and migrate data from old computers to new computers. Migrate all products to the MS Office 97 Environment. Configure users to have Outlook as their E-mail System. Installed Fileservers to replace mainframe remote controllers for 3270 emulation

Lynn Hill – page 3 of 3

12/1992 - 1/1998 Houston Norhwest Medical Center

Network Specialist/Computer Coordinator/EDI Coordinator - Install / support EDI for x12 and hl7 formats. Coordinated standards and links between vendors and customers for transmission of data between parties. Coordinated procedures up creation of product catalogs, vendor information, order placement, catalogs, electronic receipts, and electronic invoices. Install / support LAN/WAN for Microsoft NT 4.0, Novell 3.1x, 4.x Install / support Win95, Windows NT, DOS, MS Office 97, Corel Office Suite, Micrografx ABC Toolkit, Lotus Notes, Lotus 123r5Install / support Enterprise Systems Incorporated (ESI) third party hospital software for materials management, surgical scheduling, and accounts payable. Database

Administration using Btrieve 6.01b file manager. Install / support hardware - hard drives motherboards, SIMMs, Modems, ZIP, Soundcards, NIC, MSAU, ATM, Printers.

9/1988 - 11/1992 Daniel Radiator Corporation

Customer Service/Trainer/Support - Traveled the United States to set-up and train users for computerized inventory and billing system. Supported users from corporate HQ in Houston. Corrected user errors, software bugs, database rebuilds, and hardware failures. Maintained loaner equipment pool to replace hardware failures for customers while equipment was repaired or replaced.

9/1983 - 8/1988 Houston Credit Bureau

Supervisor of Computer Operations - Supervisor of 12 person shift. Updated credit bureau database for credit reporting. Mainframe computers - IBM system 36, system 38, Amdahl v6 and v8 IBM system 6 front end processors OS, OS/2, DOS\vse VM VTAM Omegamon CMS CICS..

Education

1983 Texas A&M University US-Texas-College Station

Bio-Med./Computer Science

Houston Community College



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