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Manager Customer Service

North Newton, Kansas, 67114, United States
March 22, 2012
Contact Info:

Chad Lackey *** Allison St Newton KS *****

Flexographic Production & Quality Manager working as a team member to fine-tune all departments of a manufacturing facility in an effort to improve quality, procedures, safety, and efficiency.

ISO 9001:2000
Six Sigma Green Belt
LEAN Management
SAP 001 Basic
Time Management
Blue Print Reading

Course Work
Customer Service
Business Leadership
Advanced Negotiating
Team building
Change management
Color Theory

Microsoft Access 2010
Microsoft Excel 2010
Microsoft Project 2007
SPC software
X-Rite QA Master

Specific Strengths
Flexographic Printing
Process Improvement
Metalized & Clear poly
Multiwall Bag
Corrugated Containers
Process Printing
PS labels
Color Formulation
Water & Solvent Inks
Color Dispersions

Maple Woods Kansas City
Commercial Art – 1 Sem
West Platte, Weston MO
High School Graduate – 1988

W&H Primaflex CL 8 color
W&H Soloflex 6 color
Mark Andy CI & in-lines
Ward flexos
50Gal JB Solvent still
Proofing & viscometers American Color Technology
Pioneer Balloon Company Account - El Dorado KS
February 2005 to February 2012
1.2 million in sales
Reduced waste by 40% & installed solvent still saving 100k annually for customer
Production Manager
In-Plant Coordinator
R&D Manager
Customer Service Manager

American Inks & Coatings
Love Box Company Account - Wichita KS
July 2002 to February 2005
600k in sales
Designed and developed database application to manage ink labs, accounts, and inventory

Production Manager
In-Plant Coordinator
Ink Technician

Flint Ink Corporation
Love Box Company Account - Wichita KS
May 1999 to July 2002
550k sales
Chosen to be part of a graphic technical team to implement standardization throughout the company

Production Manager
Ink Technician

Progressive Ink Company
Love Box Company Account - Wichita KS
October 1993 to May 1999
Chosen to be instrumental in the development of “Total Printing Systems” An ink lab standardization committee

Production Manager
Ink Technician

Cal Emblem Label Systems
Division of California Label - Lenexa KS
August 1991 to October 1993
Moved to press operator in first 6 months
Moved to large 4 color press 6 month later

Press Operator
Press Assistant