Kimberly Waskom

*** * *** **

Bardstown, KY *****

Cell 502-***-****

wmroa0@r.postjobfree.com

OBJECTIVE

To utilize my technical and management skills to provide a high level of customer service in an efficient and friendly manner. I would like to continue to grow and am currently studying for my Bachelor’s degree in IT.

EDUCATION AND CREDENTIALS

Colorado Technical University Colorado Springs, CO

Associate, Information Technology, December 2009

Certifications

CIW v5 Associate

CIW Web Design Specialist

CIW Professional

CompTIA Security+

WORK EXPERIENCE

Belk Department Store, Elizabethtown, KY

Human Resource/Cash Office, February 2006 – July 2011

Interview, hire, process and train new associates.

Process weekly payroll.

Perform daily deposits.

Reconcile monthly store credit card statement.

Attend departmental webinars and conference calls for re-training purposes and new process training.

H & R Block, Branson, MO

Customer Service Coordinator, January 2008 - April 2008

Scheduled client appointments; checked clients in and out utilizing Appointment Manager Software (AMS).

Accepted client payment for tax preparation fees.

Answered incoming calls for scheduling, client questions, and gave satellite office information.

Prepped front desk for the next day's clients by pulling client files, putting together new client information packets for preparers and setting up daily client sign-in sheet. Filed current and past year client files once preparers were finished with file.

Omni Products-Wholesale, Kirbyville, MO

Customer Service/Order Entry/Sales Support, May 2005 - February 2006

Accepted orders from customers over the telephone and in the showroom.

Entered orders that were phoned or faxed from sales reps.

Set up new customer accounts in the computer for future orders.

Imported and processed daily EDI orders, and exported filled orders for receipt of invoice.

Collaborated with Office Manager and other team members on layout for the next year's catalog.

Supplied sales reps with new merchandise information and photos.

Photographed new merchandise for catalog and sales reps.

Bass Shoes, Branson, MO

Floor Supervisor, March 2005 - December 2005

Assisted customers in making informed decisions with their purchases. Processed sales transactions on computerized register.

Executed opening and closing procedures and prepared bank deposits.

Submitted weekly payroll to corporate office.

Processed new merchandise and incorporated into floor plan.

Lowe's Home Improvement Warehouse, Richmond, IN

Receiving Clerk, September 1993 – October 2004

Team Lead in receiving department.

Scheduled incoming shipments, and ensured efficient flow of product into facility.

Processed and filed receiving paperwork and insured credit was received on any discrepancy receipts and damage claims to maintain integrity of inventory.

Performed cross-checking of weekly Store Inventory Report for accuracy of transmittal of receipts to General Office.

Issued Replacement Part (RP) purchase order numbers to employees when needing to order parts for stock items or for customer replacement parts.

Reconciled the monthly billing for RP purchase order numbers and ensured credits were received for any billing discrepancies.

Used various types of equipment including but not limited to multi-line telephones, adding machines, copiers, fax machines, computers, printers, manual and electric pallet jacks, scissor lift and forklift.

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