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Project Manager Customer Service

Location:
Austin, TX, 78717
Posted:
January 25, 2011

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Resume:

Nestor Menjivar

wlddiq@r.postjobfree.com

512-***-****

EXECUTIVE OVERVIEW:

* Experienced and skilled hands on manager, with a history of building strong teams

* AMA trained in management and project management

* Superb customer service and people skills.

* Nationwide and international project implementation experience

* Well-developed analytical skills for researching, developing, and implementing solutions

* Experienced in training small groups and developing training programs

* Fully Bilingual in English/Spanish

SUMMARY OF EXPERIENCE:

o Over twelve years of progressive management experience

o Over twenty years of information technology experience

o Experience managing teams of varying sizes and employees from entry level to managers

o Experience managing budgets varying sizes, from hundreds of thousands to multi-million dollars

o Experience working with grants including writing them, being a reader, managing them and writing reports

o Experienced in the for profit and non-profit sectors

PROFESSIONAL EXPERIENCE:

Association of Texas Professional Educators (ATPE) Technology Director August 2005 to November 2010

Manage and direct the Technology department for a statewide association with over 110,000 members. This involves managing network operations, application development, web operations, and data processing as well leading key technology initiatives. This also entailed being the lead project manager in numerous implementations:

- Led the redesign of web sites and migration to .NET technologies for our sites which house a collection of over 1,000 pages and use a wide variety of technology (video, surveys, ecommerce, secure member areas, secure communications)

- Directed internal and external teams in the development and migration to a new membership database using SQL & MS CRM

- Managed migration of accounting software to Dynamics GP, integrating GP and CRM with dynamic two-way functionality

- Deployed a VOIP phone system and re-structured telecom services to save money and expand functionality

- Architected network infrastructure changes to support the new technology and provide a more stable and secure environment

American Youthworks (AYW) Technology Director September 2001 to August 2005

Set the technology direction for all programs and the entire institution; manage the budgets of all technology grants and other monies for activities that have technology components; develop and manage a technology plan; manage the Information Technology team

Working with other managers and directors, I led AYW from being an organization with fledgling technology to a strong organization that leads their field in technology. As a member of the senior management team, I led numerous efforts to restructure and improve the organization and brought in technologies and techniques to make them more efficient and effective. I also achieved the following:

- Made technology a key asset that American Youthworks has used to improve and expand

- Managed budgets and worked with other departments to coordinate technology expenditures across the organization

- Served on statewide committees and worked with numerous other directors of non-profits, businesses and government agencies in efforts to improve areas that are of importance to AYW.

- Provided technology direction and assistance to partner schools and other non-profit organizations including the Association of Charter Educators (ACE), the National Council of La Raza (NCLR), and the Region XIII network of technology directors

Consulting and contracting work February 2001 to August 2001

Network consulting and contract work, which included developing project scopes, bids, designing architecture and project plans and managing projects. This also included extensive hands on work on servers, routers, firewalls and a variety of other equipment.

Cyberplex, Inc. Information Technology Manager February 2000 to February 2001

Served as key member of the management team and led the IT Support and Application Development teams for this Internet services company. This included managing budgets and projects in coordination with other sites and the international ownership group.

- Developed policies and procedures to address issues such as security, disaster recovery, network monitoring, procurement and documentation standards. None of these existed prior to my arrival and were urgently needed.

- Managed the application development team, keeping morale high during a difficult time of change (office was closed down).

- Met with external customers, doing initial project scope and analysis and performing project reviews.

California Casualty (CCMC) Network Manager February 1996 to November 1999

Managed the Network Support department with four supervisors, a project manager, and the Web Master as direct reports. Areas of responsibility included: LAN and desktop support and administration for all CCMC sites (14) throughout the country, including systems procurement, setup, and deployment; WAN support, including routers, Frame relay, ISDN, and Point to Point lines; Evaluated new technologies and developed deployment plans for any new implementations; Managed personnel, provided technical guidance, created technology reports for senior management, managed the departmental budget.

- Managed a team of 20 including technology department supervisors, network engineers, project managers, Intranet developers, and hardware and software technicians.

- Managed a five million-dollar budget for personnel, systems procurement, LAN/WAN operations, operating expenses and technology support contracts.

- Coordinated onsite and offsite disaster recovery planning and testing for multi-site network.

- Coordinated the move of offices containing 500+ systems into one building, obtaining a functionality ratio of over 97%.

- Leader of the standards committee, which moved CCMC from a variety of old hardware and software and an inadequate infrastructure to standardizing on the technology needed to be productive in a cost conscious manner. This included making changes to our routers, servers, desktops, and standardizing on the operating systems and productivity software that ran on them.

- Led the team to perform audits and develop documentation monitoring and administrating for 80+ servers.

- Worked with human resources to help develop training material for new technical supervisors and project managers.

- Served on management committee setting policy and direction for our home office and satellite offices.

- Managed the design and implementation of the company’s first Intranet.

Genencor International Network Administrator/Project Manager November 1992 to January 1996

Responsible for LAN support and Network administration for the California office in an environment having Novel NetWare, MS NT. Also functioned as Lotus Notes team leader for international deployment team and Notes administrator for local site.

- Led the Lotus Notes team to completely revamp the Lotus Notes architecture and infrastructure setup in 5 separate locations, in the U.S. and Europe. This included personally reinstalling most servers and many client workstations. It also included training the site administrators on our setup procedures and design strategy.

- Provided hardware support for all backend network equipment, servers, desktops, and peripherals. This included doing product evaluations, installations, training, and support.

- Provided support for all company software including MS NT server, NetWare servers, Mac OS, MS Office, cc: Mail, Lotus Notes, accounting, and various scientific programs.

- Recommended and implemented hardware and software standards, saving the company more than $500,000. This included developing project plans for training, data migration, documentation, installations and coordination of the deployments.

Ernst & Young Systems Administrator January 1987 to November 1992

Responsible for Internal systems support, security and data integrity. This included supporting all local systems operations as well as working with the national team on all local rollouts of hardware and software. In addition:

- Provided LAN support and troubleshooting to resolve network, applications, and desktop system problems.

- Programmed special applications and reports

- Trained the local staff in the use of applications

EDUCATION:

• Golden Gate University San Francisco, CA - Information Systems Management (Undergraduate)

• American Management Association - Completed management and project management training

• Completed IBM Customer Service training



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