REBECCA K. GIFFORD

**** ****** ***** ******, ********, Arkansas 72120

501-***-**** ~ 314-***-****

wl6bfv@r.postjobfree.com

~ TRAINING MANAGER | SENIOR PERFORMANCE CONSULTANT ~

Highly competent, resourceful, and dedicated professional with outstanding organizational

development and strong professional training skills honed through significant years of management

experience, training administration, team building, and consultation. Successful in establishing

operational performance benchmarks, managing project progress to ensure thorough implementation of

programs, as well as in coordinating new training curriculum in diverse settings. Proficient in

grasping new processes and procedures related to educational research and latest e-learning trends.

Proven track record of improving efficiencies and streamlining operations with expertise in managing

administrative processes.

AREAS OF EXPERTISE

- Curriculum Development and Enhancement

- Program Design and Implementation

- Exceptional Leadership and Training

- Project and Operation Management

- Innovative Ideas and Strategic Planning

- Staff Management and Organization

CAREER HIGHLIGHTS

- Led efforts toward the implementation of innovative e-learning curriculum using the ADDIE

model, including the creation of program designs (learning and performance objectives), video

scripts, voiceover scripts, system tutorial animations, assessments, and interactives

(http://www.youtube.com/watch?v=fVynBsroQGI)

- Efficiently managed proofreading and editing of all written content by instructional

designers and peers, including reviewing and revising written courses, website content, and e-mail

correspondence, as well as Facebook and Twitter posts to ensure proper grammar and compliance with

company design standards

- Applied evaluation and development skills in directing training processes, research and

analysis, design, delivery, and evaluation of training projects and classroom training required to

support sales, operations, and corporate staff

- Facilitated online training for outside loan consultants and in charge of streamlining

presentations and activities, coordinating trainers, and providing report management

- Effectively utilized various multi-media resources, such as Microsoft PowerPoint, Word,

Excel, Microsoft Live Meeting, and QuickBase in developing and administrating innovative training

curriculums

PROFESSIONAL EXPERIENCE

REAL ESTATE EDUCATE (REE), St. Charles, MO

VICE PRESIDENT | CHIEF LEARNING OFFICER ~ Sept 2007-Present

Skillfully manage all aspects of e-learning programs, including clients’ needs assessments, program

development, as well as staff and operations management. Extensively travel to client’s location to

conduct initial meeting, gather and analyze various information, evaluate training procedures, and

discuss e-learning development and production processes. Coordinate and organize regular meetings

with REE instructional designers and clients to ensure effective communication and maintain business

relationships. Serve as primary contact of clients regarding training programs, written courses, and

user acceptance testing; provide feedback and advice to clients concerning courses and testing-

related issues; as well as work collaboratively with production team to explain the purpose and

objective of various written courses. Collaborate with legal team in analyzing and modifying course

content, as well as work closely with production team in conducting necessary changes in course

interactives to work within REE system limits. Effectively perform user acceptance testing on e-

learning courses to verify functionality and ensure proper writing standards and grammar; assist

production team with acceptance-testing results. Oversee various duties, such as conducting

employees’ annual reviews, research, and analysis; as well as manage company budgets and contracts.

Cultivate long-term business relationships with all REE clients, including CitiMortgage, Keystone,

Indymac, and American Home Mortgage, among others.

Key Accomplishments:

- Established all written content and meta data on www.gohomebuyer.com; conducted analysis and

completed drafting of 30 consumer real estate and mortgage courses, 17 of which are live on site and

13 of which are in production

- Played an integral role in the successful development and execution of five client courses

to more than 15,000 real estate brokers and agents

- Commended for outstanding performance and quality service; promoted from interim manager to

current position as vice president/chief learning officer

AMERICAN HOME MORTGAGE (AHM), Chesterfield, MO

SENIOR PERFORMANCE CONSULTANT ~ Oct 2006-Aug 2007

Planned, organized, and managed entire aspect of training projects to support corporate and

operations staff, and a new sales department. Collaborated with subject matter experts and

management team in designing, developing, and implementing training solutions. Effectively

functioned as mentor and team lead; rendered guidance and consultation in all aspects of new-hire

training and project management. Led new-hire, refresher, and new-skills training sessions on

various topics, including mortgage soft skills, origination software functionality, selling skills,

leadership (DDI), customer service, and coaching (MAGIC). Demonstrated skills in preparing and

implementing training curriculum through effective utilization of diverse methodologies and blended

-learning techniques in accordance with Adult Learning Theory, including role plays, skill

practices, instructor–led discussions, self-paced learning, e-learning, and teach backs, among

others. Oversaw wide range of classroom administrative duties, such as analyzing and determining

participant data, facilitating developmental feedback, and supporting management team on new-hire

competencies.

Key Accomplishments:

- Managed the design and implementation of unique Express Rewards Mortgage training program, a

first of its kind in the industry

- Coordinated and executed Building Your Business training for sales professionals to enhance

efficiency in coordinating various business operations

- Oversaw the successful execution of MAGIC® Coach and MAGIC® training to corporate staff

- Coordinated planning and execution of Lunch and Learn program for two offices

CITIMORTGAGE (CMI), O’Fallon, MO

SENIOR PERFORMANCE CONSULTANT ~ July 2004-Oct 2006

Established long-term business relationships with senior sales and operations managers, project

managers, and subject matter experts to provide quality training and support to employees.

Administered various training projects, such as maintaining program materials and planning/managing

logistics, as well as organizing training schedules. Streamlined and strengthened course material

for live training. Utilized diverse methodologies in preparing and implementing innovative training

curriculum.

- Created and facilitated the effective utilization of Leaders Guides for three-week new-hire

curriculums and web-based systems training

- Devised attaining checklists to help other trainers in preparing web-based systems training

- Initiated the use of Scavenger Hunts to efficiently develop participants’ system skills

Key Accomplishments:

- Formulated and implemented integrated training methodologies to more than 2,300 employees on

various courses encompassing mortgage functional skills, origination systems, sales skills, and

customer service

- Spearheaded curriculum development and training procedures in converting more than 1,000

employees to a fully automated system

- Designed and developed in-depth training curriculum for the Smith Barney department

regarding various sales strategies

- Appointed to present Sales Force Tool to the president of CMI as well as to VP of retail

lending

OTHER EXPERIENCE

CITIMORTGAGE (CMI), O’Fallon, MO

TELESALES MORTGAGE CONSULTANT ~ Dec 2002-Jul 2004

HALLMARK CARDS, INC., Kansas City, MO

SALES REPRESENTATIVE ~ Mar 2000-Aug 2002

KEMPER SERVICE COMPANY, Kansas City, MO

SERVICE SPECIALIST ~ May 1999-Mar 2000

EDUCATION

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION IN INTERNATIONAL BUSINESS

Avila College, Kansas City, MO (1999) ~ Graduated summa cum laude ~ Cumulative GPA of 3.97

CERTIFICATION

DDI® Learning Systems Certified

Communico® MAGIC® Coach Certified

American Home Mortgage MAGIC® Certified

TESTIMONIALS

"I have had the privilege to work with Becky for six years now. Becky is one of the most motivated,

detail-oriented, and organized employees I know. Her passion for instructional design shines through

in her work. She consistently produces exceptional e-learning solutions for our clients, and

effortlessly builds and maintains those relationships. She is also highly respected by her direct

reports, peers, and senior management team. Becky is a natural leader with the ability to motivate

her team and drive results...

Amanda Pozzo

Director of Operations, Real Estate Educate

"Becky is an exemplary manager who inspires her team to excel through leading by example and

thoughtful mentoring. To begin with, Becky is an exceptional instructional designer. She skillfully

guides projects from inception through course release and beyond. She has excellent project

management ability, great communication skills with clients and colleagues, extremely high writing

and editing standards, careful attention to detail, incredible organization, and the ability to

juggle multiple projects at a time. Furthermore, she knows when to delegate to her team and when to

step in with constructive comments or assistance to bring everyone up to her high level of

performance...

Martina Bishopp

Instructional Designer, Real Estate Educate

“She consistently performed above and beyond expectations to deliver quality results. She is

respected by her peers and management team as a dedicated worker possessing the qualities a manager

looks for: self-starter, analytical, reliable, and consistent. Becky’s energy is enviable and her

learning habits are stellar…”

Steve Stark

Manager, CitiMortgage

“Becky quickly became an integral part of my team. Becky’s accomplishments included converting a

struggling territory into a steady producer. She also was a consistent leader in home equity loan

sales, our most important cross-sell initiative. Becky’s colleagues often looked to her for advice

and direction in the areas of policy and procedure. In addition to her remarkable ability to build

business relationships, Becky was able to establish valuable working relationships with integral

departments within Citigroup…”

Brian Robinson

Sales Manager, Eastern Region, Smith Barney Home Loan Program

“I have had the great pleasure of serving as Becky’s sales manager over the past two years. Becky

has been an exemplary employee over this time period and has consistently served as a role model to

her team members, as well as her division. She is one of those rare business people that have been

able to establish trust with each of the people that she has come into contact with. As a strategic

asset, this trust has provided a conduit for her personal growth and progress. She got to this point

through painstaking attention to detail and follow-up with her customers, as well as her contacts

within the organization…”

Jay R. Quickel

Sales Manager, Hallmark Cards, Inc.

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