Sr .NET Developer /Software Engineer

Clarence Miller

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GOAL

Obtain a position of responsibility where my analytical and troubleshooting skills can be used to its greatest extent.

SUMMARY

Computer science professional with experience in computer sales, customer support, software development, programming, maintenance, and testing.

PROGRAMMING & SOFTWARE DEVELOPMENT

Software Engineer, Advanced Acoustic Concepts, Inc., Columbia, Md. 1999-2002

Developed modules for an automated collision avoidance recommendation system using Object Oriented Analysis and Design techniques. Wrote modules in C++ on SUN Solaris and LINUX based operating systems and targeted software for execution on Motorola 68K processors running VxWorks and Intel processors running LINUX.

Programmer/Analyst, Magnavox Data Systems, Inc., Falls Church, Va. 1981-1982

Designed, coded, and unit tested the command-line interface for Magnavox FORTRAN

cross-compiler and linker. Designed and implemented all the input and output functions for the cross-compiler.

SOFTWARE ENGINEERING

Principal Engineer, Aeronautical Radio, Inc., Annapolis, Md. 1987-1998

As Technical Review Board (TRB) leader, I facilitated the review, validation, prioritization, and testing of each reported system problem for the ATLAS based avionics Automatic Test Equipment (ATE) system. Designed test plans and test descriptions. Observed test runs, and validated test results for new system releases. Presented quarterly system status reports to ATE users and prospective users.

Developed modules for HF and VHF air/ground data link communications system using Structured Analysis and Design techniques. Wrote modules in C on SUN Solaris workstation targeted software for execution on Motorola 68K processors running pSOS+.

PRESALES TECHNICAL SUPPORT

Presales Systems Engineer, Concurrent Computer Corp., Rockville, Md. 1982-1987

Provided technical support for sales team, prospective and new customers. Created and presented hardware and software demonstrations and presentations. Executed customer provided benchmarks and generated reports. Configured and approved system configurations for prospective and new customers. Provided in-house customer training sessions.

CUSTOMER SERVICE & TROUBLESHOOTING

Technical Support Representative, e4e Tech Support, Hunt Valley, Md. 2005-2010

Provided first-level technical phone support and customer assistance for FileMaker client and server installations. Used troubleshooting guidelines, techniques, and tools to analyze and solve technical problems by excluding potential problems in system components.

Self-Employed, Baltimore, Md. 2003-2005

Assembled PCs. Repaired and upgraded PC hardware. Installed and troubleshoot PC software and peripherals. Installed and troubleshoot home networks. Provided training for Microsoft Office applications.

Level 3 Support Engineer, IBM, Poughkeepsie, NY. 1998-1999

As support engineer between Level 2 support engineers and the RS/6000 SP switch developers, I investigated reported code defects, corrected microcode, wrote new test code and test descriptions. Researched and proposed microcode performance

enhancements.

PROGRAMMING LANGUAGES / OPERATING SYSTEMS / APPLICATIONS

ATLAS, C, C++, FORTRAN, Pascal, HTML, XML, PHP, VxWorks, pSOS+, Unix, Linux, Solaris, AIX, OS X, Windows XP, HPUX, Motorola 68K, HP 9000,

RS/6000 SP, MS Office, FileMaker Pro, FileMaker Server

EDUCATION

Mathematics B.A., Carleton College Northfield, Minnesota.

PUBLICATIONS

Miller, C.E.; Gerg, J.S. SMART as the standard for test in the commercial air

transport industry. AUTOTESTCON '93. IEEE Systems Readiness Technology

Conference. Proceedings.

Miller, C.E.; Gerg, J.S. The common architectural heritage of SMART and ABBET.

AUTOTESTCON '94 IEEE Systems Readiness Technology Conference. Proceedings.

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