ELIZABETH HENNESSEY

*** ******** ***** | Alvarado, Texas 76009

817-***-**** | whnqbi@r.postjobfree.com

PROFILE

Conscientious, dedicated worker with versatile expertise related to general public, educational, and sales office operations, customer service, and computer applications, along with the proven ability to communicate with others and provide information in a professional manner.

COMPUTER EXPERIENCE

• Word

• Excel

• PowerPoint

• Checkpoint

• Delphi

• PageMaker

• Adobe Acrobat

• Data Entry

• SAP

EMPLOYMENT HISTORY

TEXAS WESLEYAN UNIVERSITY – FORT WORTH, TX

Secretary – School or Arts and Letters, 2010 to Present

• Perform, or delegate, clerical tasks for 36 instructors.

• Schedule departmental meetings, organize events, and plan menus for catering.

• Oversee Office Budget, Requisitions and Process Purchase Orders

• Maintain Xerox supply inventory, machine maintenance, and training.

• Manage front office, select, train, and supervise three student workers.

THOMSON REUTERS TAX & ACCOUNTING, Fort Worth, Texas

Administrative Assistant / Tax Editorial Department, 2005 to 2009

•Assisted 24 editors with processing documents, contracts, proposals, expense reports, travel arrangements, and editorial material.

•Coordinated schedules and applied technical and analytical skills to ensure projects were completed independently, accurately, and within appropriate time frames.

•Typeset, proofed, and electronically distributed biweekly tax publication.

•Collaborated with editors on weekly basis collecting information for reports and publishing schedules.

•Sustained Xerox supply inventory, machine maintenance, and trained associates.

•Scheduled monthly meetings, reserved facilities, and arranged catering.

ASTOR CROWNE PLAZA HOTEL, New Orleans, Louisiana

Administrative Assistant / Sales Department, 2001 to 2005

•Processed written and verbal communication between Sales Managers, Meeting Coordinators, and Banquet Services regarding meeting and breakout rooms.

•Organized the details of special events, travel arrangements, trade show agendas and itineraries.

•Prepared, proofed, and edited memos, letters, contracts, reports, proposals, and correspondence required by sales department staff.

•Processed expense reports reflecting supporting documents and budget code indexes.

•Updated contract folders, supervised inventory control, and ordered office supplies.

•Assisted guests in Hotel Business Center with internet, fax, email, copying, and shipping needs.

FATHER FLANAGAN’S BOYS TOWN, New Orleans, Louisiana

Administrative Assistant / Residential Program, 1997 to 2001

•Entrusted with compiling confidential records for eighteen at-risk youths living in three group homes.

•Maintained confidential files containing information on medical, psychological, and legal issues.

•Provided administrative support to Program Director by screening calls, filing, generating documents, processing expense reports, and detailed evaluation reports.

•Liaised with youths’ social workers and legal advisors at community and state levels

•Recommended the reorganization of the file system for youth records: suggestion was acted on and resulted in meeting the legal compliance requirements of the recordkeeping system.

HOTEL SAINT MARIE, New Orleans, Louisiana

Night Auditor / Front Desk Manager, 1994 to 1997

•Greeted and registered guests, reconciled daily receipts, processed bank deposits, and ran daily reports, verified charges for guests’ folios.

•Known for having an outgoing personality and positive attitude, as well as for the ability to handle numerous activities simultaneously.

•Soothed angry and dissatisfied customers through listening skills and patient disposition.

PENSACOLA JUNIOR COLLEGE, Pensacola, Florida

Test Technician, 1992 to 1994

•Administered college assessment, GED, CLEP, GRE, LCAT and professional certification tests.

•Registered students, input grades, and verified transcript contents for registration requirements for specialized program disciplines.

•Front office representative providing customer service to students, faculty, staff, and visitors.

•Distributed registration materials, catalogs, and updated program information, testing schedules, and campus maps for students and visitors.

•Processed a high volume of incoming calls; answered requests for course information, and routed calls to appropriate departments.

•Assisted students with the application process, and advised them of specialized program testing requirements.

Secretary / Secondary Education Department, 1985 to 1992

•Secretary to Assistant Department Head.

•Managed front office, selected, trained, and supervised student assistants.

•Assisted Department Heads with student issues and scheduled parent-teacher conferences.

•Department liaison for students transferring to college courses and entering the military.

•Developed procedure manual for registration process and training student assistants.

•Performed, or delegated, clerical tasks for 28 instructors, assisted in planning curriculum schedules, semester class schedules, and registered students.

•Assisted with developing budget, maintaining supplies, and researched and ordered text books.

EDUCATION

Loyola University, New Orleans, Louisiana

Psychology Program

Pensacola Junior College, Pensacola, Florida

Certificate - Medical Secretarial Program

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