Customer Service Training
Resume:
Jennifer F. Berry
Killeen, Texas. 76542
whjwdp@r.postjobfree.com
OBJECTIVE
Seeking a position as an Administrative Assistant.
SUMMARY OF QUALIFICATIONS
• Over 10 years combined experience in Administration, Customer Service and Retail Sales. Processed data entry information on customers utilizing company software programs. Supervised new personnel and ensured training progress was achieved or refresher training was implemented. Applied customer service training techniques to diffuse customer complaints and build reputable company relationships. Recognized for several outstanding job performance awards in customer service, retail sales and fund raising events.
• Possess Active Top Secret/SCI security clearance.
PROFESSIONAL EXPERIENCE
Certified Pharmacy Technician/Volunteer April 2010-Present
Metroplex Adventist Hospital- Killeen, TX.
• Receives and reviews prescriptions for the full range of pharmaceuticals to include controlled drugs on the formulary.
• Determines type of substance, strength, dosage, and quantity to be dispensed in accordance with pharmacy protocol.
• Enters prescriptions into inpatient computer system reviewing profile for allergies, drug/drug or drug/food interactions, and duplicate orders.
• Coordinates with prescriber or pharmacist to clarify issues or problems with dosing, interactions, or instructions.
• Scans the prescriptions for the filler and checker after typing prescriptions and then fills the prescription.
• Obtains the pharmaceutical, prepares package labels, visually inspects the medication in the bottle to be dispensed, and verifies appropriate medication, checks the printed label affixed to the container against the original prescription for correctness.
• Provides instruction to patients on proper use of medications, referring questions requiring professional knowledge and experience to a registered pharmacist.
• Performs all inpatient functions with minimal supervision by a register pharmacist.
• Assists in conducting medication storage areas inspections/liaison visits.
• Assists in educating hospital staff or other facility staff on the proper storage, access, and security of pharmaceuticals to include controlled drugs.
• Reviews stock levels to ensue appropriate amount of pharmaceuticals are on hand to include critical care items.
• Provides technical guidance to other pharmacy technicians and helps to resolve problems.
• Sets up, operates, maintains and assists in training other staff members on common and specialized instruments.
• Receives and processes orders for controlled substances from prescriptions, wards, clinics, and pharmacy subsection.
• Screens orders and prescriptions for accuracy, appropriateness and conformity to laws and regulations.
• Performs final pharmacy check and issues controlled substances to authorized areas, completes issue and controls documents ensuring that chain of custody is maintained.
• Safeguards controlled substances according to regulations and pharmacy policies, reports all problems to the registered pharmacist.
Senior Program Analyst/Instructor July 2009-April 2010
CALIBRE- Temple, TX.
• Developed and modified lesson plans, coordinated training aids and students scheduling.
• Served as a Senior Instructor for the Standard Army Maintenance System 1E/2E/IE, Managers and Operators courses.
• Instructed the SAMS-E Combat Service Support Automation Management Office/System Administrators courses as necessary.
• Trained and evaluated other Instructors supporting the fielding initiative as required.
• Ensured classroom preparation was set up properly, making sure all reference materials and handouts were current and in the classroom.
• Provided input during the selection/hiring process of potential employees.
• Assisted customers with data and hardware issues during data conversion.
• Installed, supported and maintained servers utilizing Windows Server 2003 software.
• Evaluated, developed and maintained Networked Systems.
• Performed and scheduled software installations, upgrades and maintained them in accordance with established IT policies and procedures.
• Monitored and tuned the system to achieve optimum performance levels.
• Ensured workstation/server data integrity by evaluating, implementing and managing appropriate software and hardware solutions.
• Ensured data/media recoverability by implementing a schedule of system backups and database archive operations.
• Conducted routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configuration guidelines.
• Developed and maintained a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
Soldier and Family Readiness Center NCOIC Jan 2007- Feb 2009
U.S. Army (Active), Fort Hood, TX.
• Performed a variety of clerical, technical, and administrative duties, implemented and maintained support services for family members separated from the military sponsor due to deployment or other duty requirements.
• Contributed to combat readiness by promoting efficient and effective communication.
• Demonstrated sensitivity to the diverse needs of deployed soldiers and family members.
• Provided information and tools to Soldiers, Families and civilians so they would be prepared for unexpected events (emergencies) and deployments.
• Encouraged families to establish Family Care Plans and provided information on the process.
• Developed and Implemented a SOP (Standard Operating Procedure) for the FRG (Family Readiness Group) regarding deployment.
• Arranged for and coordinated Video Tele Conference sessions between deployed Soldiers and family members.
• Worked closely with the Rear Detachment Commander to ensure timely and correct information was disseminated to family members.
• Assisted FRG leaders to ensure unit representatives were properly trained and conducted periodic calls to unit and family members to ensure safety and well being.
• Informed the Rear Detachment Commander of issues or problems reported by family members that he/she needed to be aware of.
• Coordinated the reintegration classes for families and arranged for guest speakers as needed.
• Provided assistance, information and referrals as needed to the unit Chaplin, Army Community Service, Family Programs, Family Life Counselors, ETC.
• Identified high-risk families and worked with the Commander to ensure those families were assisted by the proper community agencies.
Military Training Manager Jul 2005—Dec 2006
U.S. Army (Active)-Bagram, Afghanistan.
• Reviewed and validated suitability of material content.
• Conducted long-range planning in the development and training of new and emerging tactical systems.
• Accomplished complex studies involving short deadlines; developed detailed schedules and support requirements for Program of Instruction and Training Support Packages.
• Attended conferences with authority to speak for the section.
• Formulated the Long Range Training Calendars and prepared training staff actions for the Command Group which included staff studies, to the Chief of Training in preparation and review of doctrinal, organizational and material related subjects.
• Conducted all training related briefings for the training section and other briefings as assigned.
• Developed implemented and apprised plans and schedules to include wartime contingency plans for the Command Training Guidance.
• Conferred with command management officials on training need objectives.
Human Resource Manager Jun 2002—Jul 2005
U.S. Army (Active), Kaiserslautern, GE.
• Received and stored Personnel Employee Records such as Official Personnel Folders (OPFs), Medical Records.
• Requested and shipped OPF's to other Personnel Offices, and shipped OPFs to the National Archives when employees were separated or terminated, and the disposition of Local National Personnel Records.
• Retrieved and checked out files when requested and returned files to proper location when returned.
• Reviewed location of records to determine accuracy of location.
• Examined temporary, inactive, and special employee files, and the correct location within each category.
• Checked suspense and performed follow-up actions on in-active and temporary files, files being sent to new Servicing Personnel Offices, and files remaining with requesters for lengthy periods.
• Utilized historical records, automated listings and knowledge of Employee Record to locate needed information.
Administrative Assistant Feb 1999—Jun 2002
U.S. Army (Active), Fort Drum, NY.
• Responded to telephonic/electronic/written inquiries in reference to the management of enlisted soldiers and commissioned officers.
• Received soldiers signing in and out of the unit by validating the DA Form 31.
• Provided applicable processing paperwork and guided soldiers through the process according to Branch and Installation policies.
• Entered personnel data into various personnel databases; manipulated and retrieved data as needed for reports.
• Performed a variety of basic automated operations and functions such as database management, spreadsheets and power point presentations and was responsible for accuracy, timeliness and format of these documents.
• Received and delivered distribution documents to selected locations around the installation.
• Planned and established priorities; assigned, distributed and reviewed work of subordinate unit sections and personnel.
• Managed military personnel actions to include awards, promotions, schools, assignments, retirements and separations, recruitment and retention.
• Utilized a variety of software packages in the performance of assigned duties to include, but not limited to: Word Processing, Database Management, E-Mail, Army Training Requirements and Resources System (ATRRS), Data Queries, automated form packages, and Enlisted Distribution Assignment System (EDAS).
• Provided guidance, interpretations, training and/or briefings on current and proposed policies for assigned military action programs to a variety of individuals, managers and key officials.
• Assisted with reviewing reports and making assignment transactions.
• Managed unit and individual training.
• Managed personnel, finance and automated system activities.
• Managed and provided technical review of completed and personnel actions.
• Processed a variety of pay actions utilizing Defense Joint Military Pay Software System.
• Served as the key point of contact regarding recruitment and retention in the unit.
Bank Teller Oct 1996—FEB 1999
First Bulloch Bank, Statesboro, GA.
• Promoted and maintained positive relations with all contacts, customers and potential customers.
• Complied with all department and company policies and procedures.
• Contributed to the fulfillment of department and company objectives and goals.
• Performed as a team member in allocating and coordinating the work flow.
• Trained new employees and answered coworker questions.
• Involved in ordering, receiving, verifying and distributing cash.
• Operated a teller window to serve the bank customers.
• Accepted retail and or commercial deposits, verified cash and endorsements and gave customers receipts.
• Identified customers and cashed checks, or referred customers to and officer for authorization to cash checks.
• Accepted savings deposits and withdrawals, verified signatures.
• Provided additional customer service including Cashier’s Checks, Personal Money Orders, Savings Bonds, Travelers Cheques, Stop Payments and Certificates of Deposits.
• Accepted payments on loans and balanced cash daily.
• Opens new accounts and admits customers to safe deposit boxes.
• Promoted the bank's products and services; consistently cross-sold bank products at every opportunity.
TRAINING/CERTIFICATION
• Licensed/Certified Pharmacy Technician, ExCPT, National Healthcareer Association, Austin, TX. 7/2010
• Graduate ,Certified Pharmacy Technician Course (120hrs), First Response Medical Training, Killeen, TX. 7/2010
• Graduate, Certified Nursing Assistant (CNA) Course (75hrs), 2008, CB Nurse Aide Training, Killeen, TX.
• Certified CPR (Adult, Child, Infant) and Standard First Aid, 2007, American Red Cross
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